HOSPITALITY TRENDS

Relay Partners With Kinseth Hospitality Companies

Relay | March 07, 2022

Relay stated that it would deploy its wearable, highly customizable associate alert devices across 101 Kinseth Hospitality Company (KHC)-managed properties in the Midwest and Southern areas with over 2000 associates. Relay is the primary choice for hoteliers looking to adhere to the AHLA 5-star Promise, which aims to increase staff safety and comply with panic button regulations imposed by an increasing number of governments.

Kinseth Hospitality, headquartered in Coralville, Iowa, represents award-winning select-service and full-service hotels, restaurants, caterers, and conference facilities in 15 states. Kinseth Hospitality represents several well-known and award-winning hotel and event brands, including Hilton, Marriott, IHG, Radisson, Best Western, and Wyndham, as well as the Sioux City Convention Center, Twelve01 Kitchen & Tap, Rock Island Ale House, River Rock Kitchen & Tap, and McKnight's Kitchen & Tap.

The Relay will become Kinseth Hospitality Companies' exclusive alert device partner, installing Relay's next-generation, voice-first technology throughout Alabama, Colorado, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Oklahoma, Texas, Wisconsin, and Wyoming. Employees in management, guest services, cleaning, maintenance, and restaurant front-of-house and back-of-house will access the pocket-sized, easy-to-use tablet.

The agreement adds to Relay's increasing list of properties, management organizations, and brands who have chosen the platform for its all-in-one functionality.

Relay devices run on WiFi and 4G networks, allowing for seamless communication. In addition, a nationwide organization like Kinseth Hospitality recognizes the devices' data, analytics, and mapping capabilities and their capacity to link into complex operations systems.

Across the country, hotel unions and state and municipal governments seek laws to ensure hospitality professionals' safety by introducing panic buttons.

Spotlight

The medical tourism market is considered to be a revenue-generating and competitive industry; it is also a novel field in the tourism sector. At the macro level, governments are eager to utilize the economic advantages originating from the tourism industry in future years.1 Developing countries in Asia have begun attracting medical tourists. Globalization and trade liberalization have influenced rapid growth in the field of health services.

Spotlight

The medical tourism market is considered to be a revenue-generating and competitive industry; it is also a novel field in the tourism sector. At the macro level, governments are eager to utilize the economic advantages originating from the tourism industry in future years.1 Developing countries in Asia have begun attracting medical tourists. Globalization and trade liberalization have influenced rapid growth in the field of health services.

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COMMERCIAL TRAVEL, CRUISE

inCruises – The Fastest Growing Vacation Travel Club Globally – Surpasses One Million Members

inCruises International | July 18, 2022

Premier cruise membership club inCruises International has exceeded the one million mark in Members, demonstrating the strong and growing demand for its subscription-based travel model. This milestone reflects the company’s successful expansion into new markets worldwide, with Members now in 196 countries. inCruises is introducing consumers to the lifestyle and value of cruising, plus providing a way to save monthly for travel while earning Reward Points that further increase savings. The occasion also follows the spring launch of inStays™, expanding Member access to more than 25,000 hotel, resort and cruise offers. “Exceeding one million Club Members is a significant event in our company history. We are truly honored by the passion of our Partners and Members in sharing their love of cruising with others and growing the inCruises community, When we launched Club Membership in 2016, our goal was to make seeing the world more accessible to everyone, and reaching this milestone proves it’s resonating.” -Michael “Hutch” Hutchison, co-Founder and co-CEO of inCruises Every monthly Club Membership payment is matched with double Reward Points by inCruises. Members can exchange Reward Points at the time of booking for payment towards the lowest publicly available retail price of a cruise, hotel, or resort. Bookings are made directly through inCruises’ easy-to-use platform, which is available in 17 languages. Members’ Reward Points never expire. “inCruises has successfully created a new way to plan for and maximize savings on cruise travel, With more than one million Members worldwide embracing our model, we are well-poised for continued growth. We are constantly innovating, and many exciting things are on the horizon to bring even more value to our Members, Partners, and travel providers.” -inCruises co-Founder and co-CEO, Frank Codina. In addition to Club Membership, inCruises also offers the chance to travel for free through its Independent Partner Program. Partners can earn compensation for sharing the inCruises Membership advantages with others. About inCruises International Since launching its flagship membership in 2016, inCruises International has become the premier cruise membership club with more than one million Members and Partners in 196 countries. inStays™ was added in 2022, giving Members access to more than 25,000 hotel, resort and cruise offers. inCruises is making a measurable difference in its Club Members' lives and is committed to ethically providing a business ownership opportunity to its growing Partner team. In addition, the company is committed to positive global corporate citizenship by supporting Mercy Ships, 4Ocean, the Make-a-Wish Foundation, and Ukrainian Relief efforts. To share the experience, please visit our Business and Membership opportunity at incruises.com.

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DESTINATION AND TOURISM,BUSINESS TRAVEL

EBG Acquires Undercover Tourist

EBG | June 30, 2022

EBG, one of the rapidly growing e-commerce solutions providers in the U.S. specializing in entertainment and travel, is acquiring Undercover Tourist, a privately held successful B2C online travel marketplace in the country. It specializes in theme parks and attractions. “With the addition of the Undercover Tourist platform to the EBG portfolio, we are gaining a strong consumer brand with a loyal customer following along with a robust knowledge base of engaging content for theme park vacations. We look forward to collaborating with the Undercover Tourist team to expand the platform and to help our supplier partners increase their reach,” -EBG CEO and Founder Brett Reizen. We are excited for Undercover Tourist to take this big leap, which is poised for growth and national product expansion and support as part of EBG’s network. I’m so proud of what the team has built over the years and the future offers amazing opportunities fueled by EBG's insight and guidance, explained Undercover Tourist CEO and Founder Ian Ford. The acquisition complements EBG's current offerings and will broaden EBG's portfolio to serve the B2C market while also providing timely and engaging content such as trip planning advice, travel tips, and more. The Undercover Tourist brand and platform will remain a separate business unit, with product offerings expanding nationally. EBG powers a diverse portfolio of technology solutions and operates a network of employer and membership-based platforms that reach a captive audience, providing leading brands with new distribution channels. The EBG network reaches over 100 million users through participating companies and closed-loop affinity and membership groups. Undercover Tourist, a travel website and theme park expert founded in 2000, has sold over 25 million theme park admission tickets to popular destinations and attractions such as Walt Disney World, Disneyland, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Parks, LEGOLAND Parks, and others. Along with saving time and money on attraction tickets, hotels, and car rentals, Undercover Tourist provides free vacation planning tools such as crowd calendars, park planning apps, and more.

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DESTINATION AND TOURISM,INDUSTRY OUTLOOK

Travel Advisors See Strong Demand for Luxury Trips This Summer

Internova Travel Group | July 05, 2022

Dream destinations, multigenerational vacations and a desire for unique experiences are some of the trends driving luxury travel for the summer in 2022, according to travel advisors from the Global Travel Collection (GTC). The United Kingdom tops the list of international destinations booked by GTC travel advisors, a spot it's held for the last five years. Other places in the top 15 include Italy, France, Israel, Spain, Switzerland, Mexico, the United Arab Emirates, Greece and Germany, followed by South Africa, Ireland, Australia, the Dominican Republic and Portugal. Luxury travel advisors with GTC brands report that their clients are excited to travel again, with some booking multiple trips. And they're willing to spend more to get the vacation experience they want. But that high demand is driving up prices, and hotels are stretched thin due to staffing shortages, limiting availability. "Europe is in high demand this summer, with destinations like Greece, Spain, Portugal and Italy the most booked, My luxury travel clients do a combination of experiences, like cooking classes, hiking/biking excursions and immersive activities connecting them to the place, as well as making sure they have dining reservations at the top spots." -Tiffany Bowne, with All Star Travel Group, a brand within Global Travel Collection. Carolyn Consalvo, with Global Travel Collection's Andrew Harper, remarked that beach vacations and Alaska cruises are very popular. "I would say most people are looking for destinations where they can be outdoors a majority of the time," she said. "Bucket lists are becoming to-do lists,Many of my clients want to travel to their dream locations," with destinations as varied as the Maldives, southern Italy's Amalfi coast, Australia and Hawaii. -Shayna Mizrahi, with In The Know Experiences, also part of Global Travel Collection Remote work has also opened up new possibilities, she added. "The demographics of my most active luxury travelers today are young professionals, who now can work remotely from anywhere and are choosing to combine this with unique luxury trips. Luxury travelers are eager to make up for the time they couldn't spend seeing the world with friends and family over the past two years. I'm doing multiple multigenerational trips — grandparents not wanting to miss any more time and taking their family on an unforgettable trip of two to three weeks, said Diana Castillo, with Protravel International of Global Travel Collection. Laura Triebe, also with Andrew Harper, is also handling more requests for multigenerational vacations and bucket-list destinations like Hawaii and Africa. I think the client that calls now is more serious about traveling and is willing to adjust to an ever-changing world. With rising prices and limited availability in some vacation spots, luxury advisors are putting their skills and experience to the test. Clients are willing to pay to get what they want," and that includes upgrading their accommodations, said Michelle Summerville, with In The Know Experiences. More people want to travel in the best way possible, better than they have in the past," she said. The greatest challenge in selling luxury travel right now is the severely limited space and availability for flights and hotel rooms in the most desirable destinations, said Leslie Tillem, with Tzell Travel Group of Global Travel Collection. We are seeing extraordinary demand in luxury travel across the spectrum, leading to a lack of availability at any price. Bridget Kapinus, with Andrew Harper, concurs. Demand is high for last-minute travel. She's also contending with factors like a scarcity of hotel rooms and higher costs for flights. Travelers who had never used an advisor before started to seek them out to help navigate COVID-19 entry and testing requirements. Now, they're sold on the value of a travel professional. "Your time is precious, and you want the assistance of an expert to help you plan your vacation, said Angie Licea, President of the Global Travel Collection. Our luxury travel advisors have years of experience putting together trips for their clients, as well as firsthand knowledge of the world's most popular destinations. They stay on top of the trends in luxury travel and deliver concierge-level service. Plus, travelers have the comfort of knowing that there's a human being they can call whenever they have a question or concern. My travels throughout these past 18 months have been our best marketing,said Castillo, of Protravel International. "We have shown our clientele that travel can be pleasant and enjoyable and that we can help set up all the requirements they may need in order to make their vacation seamless. Mizrahi, with In The Know Experiences, has also been sharing details about her travels, something her clients appreciate immensely. Her firsthand experience "is something that no Google search or website can provide. About Global Travel Collection Global Travel Collection (GTC), a division of Internova Travel Group, is the world's largest collection of international luxury travel agencies, including the well-established networks of Protravel International, Tzell Travel Group, and Colletts Travel, as well as Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son. GTC advisors and agencies are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. The combined global reach and leverage translates into value, recognition, and preferential treatment for its world travelers. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 70,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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