TRAVEL TECHNOLOGY

Road Trip Ready: Wyndham New Mobile App Lets Travelers Plan and Book the Ultimate Summer Road Trip

Wyndham | May 24, 2022

Road Trip Ready: Wyndham
Wyndham announced the launch of Road Trip Planner, the latest digital innovation to its award-winning mobile app. The interactive booking tool, a first-of-its-kind service from a major hospitality brand, streamlines the road trip discovery, planning, and booking process, allowing passengers to arrange their next vacation in minutes. It is The Most Convenient Way to Book & TravelSM.

"With Road Trip Planner, travelers enter a few details about the trip and instantly get an itinerary with all their hotel stops, bookable in one single transaction. It not only eases the stresses of travel planning but ensures the journey is as exciting as the destination."

-Jessica Davidson, senior vice president, digital, Wyndham Hotels & Resorts

A Seamless Solution for Road Trippers
The latest addition to Wyndham Hotels & Resorts' digital platform, Road Trip Planner, demonstrates the company's dedication to providing value to its property owners and visitors.

Road Trip Planner's key features:
  • Customer Itineraries
  • Recommended Routes
  •  Details at Your Fingertips
  • Pay Your Way

Jessica Davidson further added, "Built upon the success and strong adoption of our mobile app, Road Trip Planner is the perfect complement to Lightning Book®, which is our Fastest Way to Book DirectSM and enables guests to reserve a hotel in just a few taps. Now, whatever your travel preferences—be it booking last minute or planning far ahead—Wyndham has you covered. Summer, here we come!"

Understanding the Road Tripper Mindset
Earlier this month, Wyndham partnered with Wakefield Research to commission its first-ever American Road Trip Index, which uncovered vital information concerning visitors' future road trips while tapping into pop-culture interests.

Wyndham's Road Trip Planner is now accessible as part of Wyndham Hotels & Resorts' award-winning mobile app. The app is available for download on the Apple App Store and Google Play Store. Mobile check-in and checkout, innovative in-stay features, best-in-class design, personalized experiences, Wyndham Rewards® account management, gamification, and more are available through Wyndham's mobile app.

Spotlight

Accounting for more than 10% of global GDP and the creation of one in five new jobs according to the World Travel and Tourism Council, travel and tourism continues to be one of the world’s fastest-growing industries. It is also an industry undergoing rapid transformation, shaped by new technologies and the values and needs of an increasingly diverse range of travellers. Emerging trends in sustainability, luxury, technology and innovation are all influencing the future direction of the hospitality industry. As worldwide hospitality education leaders, our responsibility is to provide aspiring hospitality professionals with the skills and knowledge they need, and to develop the next generation of leaders for the hospitality industry. Monitoring industry trends and adapting our education programmes accordingly is essential for us to ensure that our curricula are relevant for the industry and our students. With this in mind, these are some of the top trends to watch for in 2019:

Spotlight

Accounting for more than 10% of global GDP and the creation of one in five new jobs according to the World Travel and Tourism Council, travel and tourism continues to be one of the world’s fastest-growing industries. It is also an industry undergoing rapid transformation, shaped by new technologies and the values and needs of an increasingly diverse range of travellers. Emerging trends in sustainability, luxury, technology and innovation are all influencing the future direction of the hospitality industry. As worldwide hospitality education leaders, our responsibility is to provide aspiring hospitality professionals with the skills and knowledge they need, and to develop the next generation of leaders for the hospitality industry. Monitoring industry trends and adapting our education programmes accordingly is essential for us to ensure that our curricula are relevant for the industry and our students. With this in mind, these are some of the top trends to watch for in 2019:

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HOSPITALITY TRENDS

Radisson Blu Hotel, Cluj opens as first five-star hotel in Transylvania

RADISSON BLU | July 11, 2022

Cluj-Napoca, Romania’s second largest city, is growing in popularity as a leisure and business destination and attracts visitors year-round with its artistic vibe, chic cafés in which to linger, peaceful green spaces, and cutting-edge festivals, including Untold, Romania’s biggest electronic-music festival with famous international DJs, held at Cluj Arena, directly across the street from the hotel.Located in the central-western part of the city, Radisson Blu Hotel, Cluj offers contemporary elegance after an extensive, two-year long renovation and conversion of a 1980s hotel to a modern, upper-upscale Radisson Blu property. The architects and designers took inspiration for the new design concept from the location of the hotel and the surrounding nature, including the city’s Central Park, one of the oldest recreational public gardens in Europe, and the contemporary buildings in the local neighborhood.The hotel’s 149 rooms feature large windows with stunning views of the city and the Central Park. Spacious family rooms include an additional sofa bed, while the suites offer the ultimate comfort. The largest suite is the 79-sqm Presidential Suite, which offers guests a separate living room, dining area, and a luxurious bathroom with an aromatherapy shower. The modern Lobby Bar at Radisson Blu Hotel, Cluj is the perfect place to enjoy signature drinks, specialty coffee and snacks, or a quick business lunch. The Park, the hotel’s modern international restaurant, is open for breakfast, lunch, and dinner, and offers a terrace for outdoor dining on warmer days. Hikari, the hotel’s Japanese restaurant is inspired by the “Land of the Rising Sun” and serves sushi, seafood, as well as Japanese spirits and wine in a setting inspired by nature, with views overlooking the adjacent Central Park from its floor-to-ceiling windows.For meetings and events, the hotel includes five meeting rooms for up to 60 people, featuring the latest meeting technology. The private ballroom can host events with up to 300 attendees. Radisson Blu Hotel, Cluj has partnered with the adjacent BTarena, also known as Polyvalent Hall, to provide external meeting and events space for up to 10,000 people. A fitness room is also available with weight training and cardio equipment. “We are excited to open the first Radisson Blu hotel in Transylvania in vibrant Cluj and are thrilled to welcome our first guests this summer. With our attention to detail and personalized service, each stay with us is sure to be a memorable experience” -George Miu, General Manager. With the health and safety of guests and team members as its top priority, Radisson Blu Hotel, Cluj is implementing the Radisson Hotels Safety Protocol program. The in-depth cleanliness and disinfection protocols were developed in partnership with SGS, the world’s leading inspection, verification, testing and certification company, and are designed to ensure guest safety and peace of mind from check-in to check-out. The Safety Protocol is an integral part of Radisson Hotel Group’s Safety and Security program ensuring we always care for our guests and team members. ABOUT RADISSON BLU Radisson Blu is an upper upscale hotel brand that delivers positive and personalized service in stylish spaces. Characterized by attention to small details and the Yes I Can! service philosophy, Radisson Blu hotels are designed to make a big difference and inspire unforgettable experiences with every stay. Through personalized service and local nuance, each stay at a Radisson Blu hotel becomes a true meaningful and memorable experience. Radisson Blu hotels can be found in major cities, key airport gateways, and leisure destinations. Guests and professional business partners can enhance their experience with Radisson Blu by participating in Radisson Rewards, a global loyalty program offering exceptional benefits and rewards. Radisson Blu is part of Radisson Hotel Group, which also includes Radisson Collection, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. ABOUT RADISSON HOTEL GROUP Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,700 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. Radisson Rewards is our international rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers an exceptional experience for our guests, meeting planners, and travel agents at over 640 hotels in Europe, Middle East, Africa and Asia Pacific. Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.

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TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

Hospitality Software Innovator Agilysys Named to Finalist Shortlist in Three Categories for the 2022 UK Business Technology Awards

Agilysys | September 02, 2022

The UK Business Tech Awards, which celebrate companies that demonstrate an exceptional application of technology to transform and grow businesses in the United Kingdom, has shortlisted hospitality software innovator Agilysys in three award categories for 2022. Judged by an independent panel of leading technology experts, the final winners will be announced at a gala dinner and awards ceremony in London on Thursday, October 20thThe three categories in which Agilysys is on the finalist shortlist are (1) Property Tech of the Year, (2) SaaS Company of the Year and (3) Tech Company of the Year, Medium-Sized Company. With no hospitality-specific category in the awards listing, Agilysys’ position as a finalist in each of these categories underscores the growing importance of hospitality technology within the broader UK technology sector. “We are proud to represent the importance of hospitality technology in the UK as we share shortlist status with highly-respected technology pioneers from a spectrum of industries.” -Agilysys Senior Sales Director Matthew Prosser Prosser continued, Research shows people have elevated expectations as they re-engage with travel. In a study of 12,000 tourists in 12 countries, Expedia found 65 percent of respondents want their next holiday to be the ‘greatest of all trips, with more immersive and meaningful experiences. Delivering on those expectations one guest at a time requires applying technology and data in interesting ways to create guest and staff experiences that are both personal and profitable, Prosser added. Being the only comprehensive solution provider solely focused on hospitality enables Agilysys to deliver both functional breadth and innovative advancements through the Agilysys Hospitality Cloud. This platform encompasses core property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) solutions as well as 28 Experience Enhancer applications that work with core solutions to extend capabilities such as self-service, mobile access, analytics, payment processing, document management, digital dining and multi-amenity (such as golf, spa and other activities) scheduling and management. Core solutions and Experience Enhancers can be combined in Hospitality Solution Studios tailored for different settings. All Hospitality Cloud elements have been meticulously designed to improve guest experiences and loyalty while growing the bottom line. The company’s recognition as a leading technology pioneer in the hospitality sector comes at a pivotal moment, with travel returning to record levels and hospitality operators in need of data-rich, full-coverage solutions that easily can be configured to deliver individualised experiences based on unique guest profiles. Noted Prosser, The more deeply operators and management companies understand their guests and staff – both in real-time and over time – the more likely they are to delight them while also operating at healthy margins. This is the central advantage technology innovation delivers in hospitality. About Agilysys Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. www.Agilysys.com

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COMMERCIAL TRAVEL,INDUSTRY OUTLOOK

Travel Insured International Announces New Partnership with Blue Ribbon Bags

Travel Insured International | September 27, 2022

Travel Insured International is pleased to announce a new partnership with Blue Ribbon Bags, a leader in travel luggage retrieval. Travel Insured joins Blue Ribbon Bags' growing list of industry partners seeking to provide a better experience for their travelers. As a travel protection provider with plans containing insurance benefits for lost and delayed baggage, we're excited to offer this service to our customers throThis non-insurance service provided by Blue Ribbon Bags will be available to clients of large tour operators working with Travel Insured. Because each Travel Insured plan features insured benefits for Baggage and Personal Effects, Travel Insured can provide eligible payment up to a maximum benefit amount if baggage and personal effects are lost, stolen, damaged or destroyed during the trip or while checked with a common carrier. The added service of Blue Ribbon Bags will assist travelers in tracking their baggage claim via text. "Our job is to make that process a little bit better and to keep that communication with the customer as smooth as possible," says Menkin. With assistance from Blue Ribbon Bags, plan holders will also receive intermediary support in pursuing their lost baggage, which can be a tedious and time-consuming process." -Blue Ribbon Bags CEO, Gabriel Menkin, understands that airlines are doing their best to keep up with lost baggage claims. When somebody has a lost bag, we are sending them real time email, SMS, and WhatsApp notifications every time there's a change to the status of their bag, says Menkin. Travelers will be empowered to track the progress of their lost baggage claim and receive notifications to stay informed every step of the way. For the first 96 hours, Blue Ribbon Bags will track and expedite the return of a traveler's lost bag. If the bag is not recovered, the traveler can file a claim against their Travel Insured protection plan for their lost or delayed baggage and personal effects. Travel Insured partners with large tour operators that provide travel packages to customers, which can include air travel, ground transportation, local tours, and other services at one or more locations per trip. For travelers with varied trip types and multiple destinations on their itineraries, baggage protection may be more important than ever. "This partnership comes at a time when the travel industry is facing unique obstacles in transportation, like significant increases in lost baggage claims from top airlines, We're always seeking innovative ways to enhance our programs, so we're eager to offer this baggage tracking service to our wholesale customers. We strive to help travelers feel confident before, during, and after their trip." -Isaac Cymrot, VP of Strategic Partnerships About Travel Insured International As a leading travel insurance provider with more than 25 years in business, Travel Insured International provides trip protection to help each individual travel confidently. Travel Insured is owned by Crum & Forster whose parent company is Fairfax Financial Holdings Ltd., an insurance specialty company that consistently earns an A credit rating from AM Best. We're proud to partner with tour operators and help them to offer extensive travel protection with major travel insurance benefits as well as non-insurance assistance services. At Travel Insured, we remain steadfast in the commitment to providing dependable coverage, great value, and end-to-end satisfaction for our customers' travel insurance experience.ugh our plans to help ensure expedition of luggage claims through any major airline in the world.

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