WTTC & Trip.com | November 26, 2021
The World Travel & Tourism Council (WTTC) and Trip.com Group launched 'Trending in Travel', a new report that shows the latest trends traveller behaviour and future booking patterns in the wake of COVID-19.
WTTC, representing the private Travel & Tourism sector, joined forces with leading global travel service provider, Trip.com Group, and its major consumer brands Trip.com, Ctrip and Skyscanner, to analyse consumer trends shaping the recovery of the Travel & Tourism sector.WTTC's latest projections show strong growth in international spending for 2022 and beyond, projecting to overtake domestic spending in 2022, as more destinations ease restrictions and vaccination rates continue to rise.
Following a 69.4% decline (2020), global international spending on travel is set to rise by 9.3% in 2021, and significantly by 93.8% in 2022.
The inaugural report also reveals how severe and confusing travel restrictions around the world drove a significant rise in domestic tourism, with a surge in domestic hotel bookings of more than 200% on Trip.com's platform this year compared to 2019.
Since the start of the pandemic, mobility restrictions have hindered international travel and, although domestic travel will provide a much-needed boost to the sector, WTTC says the return of international travel is critical to rebooting the global economy.
The report focuses on booking trends, consumer considerations, and consumer profiles. It also features examples of markets whose resilience has provided a platform for the recovery of the Travel & Tourism sector.
The report shows how COVID-19 has changed the way people travel; younger travellers are the first to return to travel; increased demand for longer stays; the importance of fee-free cancellations and the demand for high levels of health and safety checks.
To avoid travel restrictions, travellers are seeking secondary destinations, away from traditional holiday spots, as their destination of choice. This preference positively impacts local communities and livelihoods. According to Trip.com's hotel booking data, Abu Dhabi (UAE) Chiang Mai (Thailand), Doha (Qatar), Florence (Italy), and Frankfurt (Germany) were the most popular secondary destinations in their respective countries in 2021.
The report goes on to show that, according to Ctrip data, bookings for 'the great outdoors' will predominate in the short and medium term. In China – one of the world's largest travel markets - nature-related attraction bookings have increased by 265% in the first half of this year compared to the same period last year.
The pause in travel has also heightened consumers' eagerness to travel more sustainably with more than eight out of 10 (83%) global travellers saying they would make sustainable travel a priority in the future.
Reinforcing this long-term trend, since its launch in 2019, the report shows 68 million travellers have opted to book a "Greener Choice" labelled flight on Skyscanner, a comparatively lower-carbon flight choice.
According to the report, 70% of travellers in many major countries such as the U.S., Spain, the UK, Canada, and Japan plan to spend more on travel in 2022 than they have in the last five years, including 2019 - one of the best years on record for Travel & Tourism.
"It is clear people are really looking forward to travelling again. Consumers are curious, they are looking at new destinations, 'the great outdoors' and travel that benefits the places and people they visit. As travel and tourism represents over 10% of global GDP this is good news for jobs and economies."
-Julia Simpson, WTTC President & CEO
The impact in some countries has been devastating for local communities and this report shows that business is returning in earnest.
"Travellers around the world have shown their eagerness to travel, whether limited to domestic travel or able to cross borders, we see a huge amount of pent-up demand steadily being released."
-Jane Sun, CEO of Trip.com Group
To better evolve with the recovery we must understand travellers, and as an industry adapt to emerging trends.
Latest WTTC research shows the global recovery of the Travel & Tourism sector is picking up pace with the sector's contribution to global GDP projected to rise by 30.7% in 2021 and 31.7% in 2022.
For more information on the Trending in Travel: Emerging Consumer Trends in Travel & Tourism in 2021 and Beyond report, download the full report here.
About Trip.com Group
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".For more information, please visit: group.trip.com
The World Travel & Tourism Council is the global authority on the economic and social contribution of Travel & Tourism. WTTC promotes sustainable growth for the Travel & Tourism sector, working with governments and international institutions to create jobs, to drive exports and to generate prosperity. Council Members are the Chairs, Presidents and Chief Executives of the world's leading private sector Travel & Tourism businesses.For further information, please visit: WTTC.org
SendSquared & Resort Data Processing | November 30, 2021
SendSquared (sendsquared.com), a data and marketing communications platform for the hospitality industry, announced it has partnered with Resort Data Processing (RDP), a leading provider of property management software. The collaboration will integrate SendSquared with RDP’s property management software to provide resorts, hotels and vacation rentals the tools to power all guest communications including email, text and voice services.
“RDP is a respected industry standard that brings decades of experience in the hospitality industry to this collaboration,SendSquared is absolutely thrilled to join forces with a company we so deeply admire, and together offer added value to our current and future customers.”
-Nicolas Wegener, CEO of SendSquared.
With the SendSquared integration, properties using RDP software can now leverage valuable guest data to power meaningful communications and sales efforts. At every touchpoint along the customer journey–from pre-booking to post-stay–users can deliver personalized, timely messages that delight guests and allow them to relax and focus on enjoying their stay.
“At RDP, we create solutions that meet the unique needs of each customer,Our partnership with SendSquared will provide our customers with best-in-class marketing solutions to help grow their businesses and generate more revenue.”
-RDP President Barry Biegler
Founded in 2018 and based in the Twin Cities, SendSquared provides an all-in-one communication platform for the hospitality industry that facilitates email marketing, SMS, voice services, CRM and more to help resorts and hospitality organizations grow by building strong customer relationships and increasing direct bookings. SendSquared is trusted by more than 100 leading resorts, hoteliers, and VRMCs. For more information or to demo SendSquared, follow us on Twitter, LinkedIn, and our blog.
About Resort Data Processing
Resort Data Processing (RDP) has long been considered one of the pioneers of the property management software industry, and currently supports over 1000 installations worldwide. RDP specializes in providing a customized solution for each client. We cater to properties of all sizes, from small luxury vacation rental companies, to 1500 room resort properties. Our software solutions offer an endless feature set that has evolved over 35 years from customer input and real world application.
TixCarte | February 12, 2021
In numerous regards the effect of Covid-19 to the tourism industry is apparent and without a doubt changing. With travel limitations basically everywhere on the world and the majority of the tourism attractions being closed down, COVID-19 has managed a staggering hit to the business. Notwithstanding, rotating or adjusting to endure is one exertion to remain in business and will include the utilization of technology which could carry a positive lift to new companies occupied with travel tech as a component of the way to recovery.
Tixcarte Group Sdn Bhd (TixCarte) a Malaysian based travel technology startup today reported partnership with Tiqets for the arrangement of stock for attractions by means of their Automated Programming Interface (API) reconciliation arrangement. The cloud-based technology platform offers a distribution framework that associates travel stage accomplices straightforwardly to a large group of attractions and stock. By means of Tixcarte’s tech tools and APIs, attractions and activities would be able to increase sales by automatically accessing various reseller and distribution channels rather than depending only on their conventional travel agents.
Headquartered in Amsterdam, Tiqets brought USD60million up in Series C financing which was driven via Airbnb. To date Tiqets have more than 1 million application downloads with in excess of 10 million tickets sold to in excess of 2,000 venues.