DESTINATION AND TOURISM
Direct Travel, Inc. | February 24, 2022
Direct Travel, Inc., one of North America's largest travel management companies, and leading global integrated risk management firm Crisis24, a GardaWorld company, today announced the commencement of a strategic partnership.
Direct Travel is a privately held company created to help fill the service void in the marketplace for middle market travel accounts. The team—compiled of key industry leaders—provides corporate travel, meetings and events and leisure services through a distinct regional structure to provide clients with smart consultation, tailored solutions and a true partnership.
Drawing from more than 25,000 sources in over 25 different languages, Crisis24 provides leading intelligence and technologies as the team monitors and analyzes developments and risks related to health, kidnapping, terrorism, environment, transportation, asset security, and geopolitics around the globe.
Through the strategic partnership, Crisis24 will continue their mission of addressing the needs of organizations and individuals to provide duty of care programs and ensure business continuity. By combining Direct Travel's access to clients in the middle market with Crisis24's unmatched intelligence and technological resources, the partnership will allow middle market clients to access the best and most advanced actionable risk management solutions.
"One of our greatest attributes is our ability to offer truly flexible solutions to build every aspect of the traveler and travel management experience," said Stephan Malvoisin, Senior Vice President at Crisis24. "In an industry where it's common for clients to feel like just another number, our unique approach is a true differentiator and we're committed to providing the best services to keep our clients and their assets informed and protected."
"Our strategic partnership with Crisis24 allows us to leverage the expertise of each organization to deliver best-in-class services at a time when safety and security has never been more important or more valued by our clients,"
-Darryl Hoover, Chief Technology Officer at Direct Travel.
Direct Travel and Crisis24 will work in concert to provide industry-leading competencies to support the strategic decision making to keep our clients and their assets safe.
For more information about global integrated risk management capabilities and this newly formed strategic partnership, visit www.crisis24.com.
About Crisis24, a GardaWorld company
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting and global protective solutions firm, serving the world's most influential people, disruptive brands and prominent organizations. Championed by our advanced Global Operation Centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it all across the globe. For more information, visit www.crisis24.com.
About Direct Travel, Inc.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK, and is currently ranked 9th on Travel Weekly's Power List. For more information, visit www.dt.com.
Skal International | September 14, 2020
The Pandemic hit the travel and tourism industry the hardest around the globe. During this most difficult time, Skål International has been able to work on successful retention with its 350 Clubs in over 100 countries, recruit new members and even launch new clubs.
'The Pandemic has reiterated the fact that Skål International plays a vital role in connecting people, providing information, assisting members' careers, and furthering their industries or professions. As technological, social, and economic shifts change how people work and engage with each other, we in Skål International are finding innovative ways to connect with future and potential members' said Daniela Otero, CEO - Skål International.
Vonage | August 20, 2021
Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic travelers worldwide with Vonage Contact Center for Salesforce.
Key Travel is the world’s largest travel management company specialising in the humanitarian, faith and academic sectors. With offices in the U.S., Europe, and Africa, Key Travel books flights, hotels and transportation all over the world. Customers can also use the company’s digital tools to book cost-effective and eco-friendly travel, and access 24/7 customer service through its new Global Travel Hub — powered by Vonage Contact Center.
"We need to ensure that we're delivering the highest quality customer experience possible, so the selection of Vonage was absolutely a core part of our strategy," said Daniel Morris, group IT director for Key Travel. "If we didn't get our selection of a reliable omnichannel communications provider right, the rest of our strategy would have been seriously flawed. Failing our customers means people who save lives cannot get to where they need to go. Implementing Vonage Contact Center not only enabled us to provide a great customer experience, but also made a difference for our customers and the people they serve."
Vonage Contact Center is a reliable and flexible omnichannel communications solution integrated with Salesforce, which Key Travel relies on to connect agents with customers around the world via phone, video, chat, and SMS. Calls can also be automatically routed to agents with the right expertise and who speak the same language as the caller.
"The range of communications channels that you need as a humanitarian travel provider is vast," adds Morris. "You need to have the full multichannel capabilities, and the ability to deliver an omnichannel customer experience. No matter how the customer reaches you, the experience must be seamless and personalised across channels."
As a cloud solution, agents can access the Vonage Contact Center from anywhere and it can be easily scaled in line with the company’s needs. This provides the technology necessary to boost Key Travel’s response to an increase in demand. During COVID-19, the company was able to transition more than 600 contact centre agents worldwide into remote workers without missing a single customer call.
“Communication is key in any business, but it's particularly important for a humanitarian travel agency like Key Travel,” said Rodolpho Cardenuto, President, Applications Group for Vonage, “Customers need to be able to connect with an agent quickly if something goes wrong or their plans change. Because Key Travel's customers travel globally, and their agents and supervisors work globally, the organisation needed a contact centre solution that works from anywhere.”
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.