Sabre moves to new APAC headquarters in Singapore

eTurboNews | September 24, 2019

Sabre Corporation today inaugurated its new APAC headquarters in Singapore. This strategic move demonstrates Sabre’s commitment to delivering innovative technology solutions that will continue to shape the future of travel across Asia Pacific.Asia Pacific is the world’s most dynamic market, where the travel industry continues to record steady year-on-year growth. With a presence in The Red Dot since 1997, the new, strategically located HQ will finally bring together employees from Sabre’s three business units that oversee the travel distribution, airline and hospitality industries. Counting over 3,000 employees in APAC, the Singapore-based headquarters will serve as a central hub for regional teams, while facilitating operations and enabling the deployment of a consistent Sabre brand across all markets.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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AIRLINES AND AIRPORTS

WTTC Announces Hotel Sustainability Basics

World Travel & Tourism Council | March 14, 2023

World Travel & Tourism Council (WTTC), a travel arrangement services company, has recently announced the Hotel Sustainability Basics (Basics) at ITB Berlin. Basics help tourist accommodation providers with their sustainability journey. Basics is a set of globally accepted criteria that hotels should implement at least to generate a responsible and sustainable business in Travel & Tourism. The industry supports it and compiles all tourist accommodation providers, regardless of their size and location. A group of influential global hotel brands came together to demand it. It emphasizes a possible starting point over other sustainability initiatives. It will inspire accommodation providers worldwide to start their sustainability journeys and fulfill the fundamental standards of the sector. It compromises 12 essential criteria and is available to all hotels. This endeavor aims to build a strong base for complex sustainability schemes and enhance sustainability across the industry. It got recognition from the Sustainable Hospitality Alliance as a starting point for the net positive industry. This alliance is the one that announced the latest version of the 'Pathway to Net Positive Hospitality.' WTTC has partnered with Green Key and SGS to design an online verification system to ensure the program's validity. President & CEO of WTTC, Julia Simpson said, "We are incredibly proud to launch our Hotel Sustainability Basics and its verification scheme. The initiative is a response to the sector's need for a baseline for hotels and other tourist lodgings to introduce the exacting sustainability standards." She added, "Our research shows that most business owners are aware of their responsibility to the environment but need a step-by-step guide that is scientifically verifiable. It is a testament to the need for such a scheme that already thousands of hotel properties from around the world have committed to implement Basics, and from today can begin the verification process." (Source – Cision PR Newswire) About World Travel & Tourism Council Headquartered in London, United Kingdom, World Travel & Tourism Council (WTTC) is a non-profitable and non-government organization dedicated to travel and tourism, founded in 1990. It specializes in the authority on world travel & tourism, travel, tourism, research, economics, private sector, government policies, economic impact, Covid-19 recovery, sustainability, and crisis preparedness. It represents the travel & tourism private sector at a global level. It connects industry experts, CEOs of travel & tourism companies and organizations worldwide. Its focuses on Security & Travel Facilitation, Crisis Preparedness & Management, and Sustainable Growth in the travel field.

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COMMERCIAL TRAVEL

Operto Guest Technologies Raises US$25 Million in Series-B Financing, Led By Centana Growth Partners

Operto | March 21, 2023

Operto Guest Technologies, a leading provider of automated solutions for 50 million-plus rooms in the global hospitality industry, today announced that it secured US$25 million in a Series-B financing round. The financing was led by Centana Growth Partners, with participation from Thayer Ventures, FUSE, Blackpines Capital Partners and Derive Ventures. Proceeds from the round will be used to further fuel Operto’s aggressive expansion in the global short-term rental and hotel markets, where it already works exclusively with Accor Hotels to power its global digital key program. This includes luxury hotel brands such Fairmont and Raffles, where Operto’s revolutionary contactless digital solutions can be leveraged to remove common friction points in the guest journey, while lowering operating costs and driving new sources of revenue for the hotel. "We are delighted to announce our B-Round funding, which will enable us to build upon our exceptional company growth over the past 3 years. It will accelerate our company mission to build cutting-edge technology solutions that drive amazing guest experiences, across the entire accommodation spectrum. In addition, our solutions will continue to deliver huge operational efficiencies for property owners and hosts by lowering costs and driving additional in-stay guest revenues, which is becoming increasingly important in today’s macroeconomic environment,” said Operto CEO Steve Davis. “Hospitality is one of the last major industries to be disrupted by technology, and we believe there is a significant opportunity to bring the benefits of simple, affordable automation to the sector. We are excited about the future, and we look forward to making a real difference to the accommodation industry." “Operto is leading the digital transformation of the hospitality industry by creating a seamless, automated check-in and check-out experience for its customers,” said Eric Byunn, co-founder and partner at Centana Growth Partners. “Centana has been following the digitization of the hospitality industry closely, and we are very excited about this sort of innovative disruption streamlining the experience of owners, hosts, and guests. We will leverage our expertise in the payments and commerce ecosystem to work with Operto as they continue to innovate in an industry with such enormous potential.” In addition to the funding announcement, Operto is pleased to announce that Sam Shank has joined the company’s Board of Directors. Shank, who was previously CEO and founder of HotelTonight and former head of Airbnb’s Commercial Team, brings a wealth of hospitality and travel industry experience to Operto. "Operto's cutting-edge technology solutions are reshaping the hospitality industry, and I am excited to be a part of the journey,” said Shank. “I look forward to working with the team to help drive growth and innovation." Operto’s automated, customizable platform enables hotels, property managers and others to remotely provide access as well as monitor and control a wide range of devices and systems, including smartphone-enabled guest verification, security deposit and payment, electronic elevator and room access. By providing property managers with real-time data and insights, Operto helps streamline operations, reduce costs and enhance the guest experience. Operto Guest Technologies is well-positioned to continue its rapid growth and expansion into new markets. The company is committed to delivering innovative solutions that help property managers improve efficiency, reduce costs and provide a better experience for their guests. About Operto Guest Technologies Operto Guest Technologies is a Vancouver-based company that provides smart property automation solutions for the hotel and vacation rental sectors. Operto’s platform enables property owners and managers to remotely monitor and control their properties, enhancing the guest experience while improving operational efficiency. The company's solutions can integrate with existing property management software and are customizable to meet the unique needs of each property. Operto Guest Technologies' solutions have been adopted by property managers and owners in over 100-countries worldwide.

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COMMERCIAL TRAVEL, INDUSTRY OUTLOOK

777 Travel Technology Is Now GO7 with a Mission to Transform Travel Brands

GO7 | February 08, 2023

On February 7, 2023, GO7, formerly 777 Travel, launched its new brand as part of a larger strategy to connect its processes, teams, and corporate portfolio around its central mission to transform travel brands by putting control back in their hands. The launch of GO7 is a significant milestone in a multi-year plan to re-architect traditional airline solutions behind the scenes. It follows the acquisition of Air Black Box, WorldTicket, and AeroCRS by 777 Partners. GO7 solidifies 777 Partners' innovative travel technology strategy, centered on developing new commerce channels for airlines and travel companies and enhancing next-generation distribution, interlining, retailing, and passenger connectivity. Over 185 network, low-cost, regional, and rail operations use the company's travel technology solutions. These include global ticketing and distribution services, loyalty and payment platforms, next-generation passenger service systems, and baggage, interlining, and disruption solutions that help airlines enable customers' connected journeys and efficiently generate revenue. GO7 is poised to pioneer industry restructuring at a time when it is essential for travel brands to transform, and its leadership team is committed to democratizing air travel and reimagining the travel experience. Meir Hadassi Turner, Chief Executive Officer of GO7, shared, "There's more passion and desire for travel from consumers than ever before, and demand is surging from new places and new operators. GO7 is an exciting moment for us and a key milestone in our journey to help airlines and travel brands meet this demand, generate more dynamic experiences and accelerate revenue growth without adding layers of complexity." He added, "This moment also recognises our valued customers and partners who have supported this journey and will be at the centre of everything through our next chapter." (Source – Cision PR Newswire) About GO7 London-based GO7 represents a fresh approach to travel technology, with the belief that airlines and other travel operators should regain control through flexible, customer-centric technology. The path to GO7 began with the acquisitions of AeroCRS, WorldTicket, and AirBlackBox by its investment firm, 777 Partners. The suite of integrated solutions provided by GO7 enables airlines to transform their commercial operations through modern, adaptable technology flexibly designed as a "one-stop" or custom solution. Over 185 airlines worldwide already utilize the firm's services, proving its foundations are solid

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