Serko Limited Signs Acendas Travel Zeno Reseller Partner Agreements for North America

Serko | July 24, 2020

Serko Limited, a leader in online travel booking and expense management for business, announced the signing of Acendas Travel as a Zeno reseller partner for North America. The agreement brings Zeno’s user-friendly, consumer grade travel booking and expense platform to Acendas customers and continues to expand Serko’s presence in North America.
“Zeno is a ground-breaking product that finally gives all parties what they need, whether that’s ease of use for the traveler, control and visibility for the travel manager or rich merchandising for the supplier,” said Acendas SVP, Corporate Travel Joe Curtis. “Particularly with the Zeno expense offering, we foresee this agreement as a way for us to better compete - both in customer retention and acquisition - in competitive bid situations. To top it all off, working with the Serko team has been an incredibly positive experience.”

Spotlight

As online travel in the U.S. enters its third decade, the distinction between online and offline travel is blurring. Speak to any travel marketer today and they will almost certainly agree: there is no more “online” vs. “offline” travel marketing. There is only travel marketing. The overwhelming majority of travelers – well over nine in 10 – engage with digital in some form when planning, booking or experiencing a trip.

Spotlight

As online travel in the U.S. enters its third decade, the distinction between online and offline travel is blurring. Speak to any travel marketer today and they will almost certainly agree: there is no more “online” vs. “offline” travel marketing. There is only travel marketing. The overwhelming majority of travelers – well over nine in 10 – engage with digital in some form when planning, booking or experiencing a trip.

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TRAVEL TECHNOLOGY, INDUSTRY OUTLOOK

Expedia Group Launches New Global Social Impact & Sustainability Strategy

Expedia Group | September 14, 2022

Expedia Group announced its new global social impact and sustainability strategy to advance a travel ecosystem that is responsible, open, and accessible to all. Combining the company’s mission, purpose, and values with its traveler-centric mindset, the Open World™ social impact and sustainability strategy is focused on three priorities – increasing access for underserved travelers, democratizing the travel economy, and innovating sustainable solutions for the future of travel. Earlier this year, the company announced its Open World technology platform – created for partners of all sizes to leverage and configure products and services needed to succeed in the travel ecosystem. Aligned with this innovation, and the belief that travel is a force for good, the next iteration of Open World extends to the traveler experience, community engagement, and environmental impact. “Travel is transformative. It broadens horizons, strengthens connections and changes perspectives. With our new Open World™ social impact and sustainability forward-looking plans, we will further our mission to power travel for everyone, everywhere,Travel needs to lighten its footprint on the planet, and everyone should be able to experience it and receive the associated benefits. Now is the time to innovate the existing model. We have a responsibility to enable a stronger, more sustainable industry.” -Peter Kern, Vice Chairman and Chief Executive Officer of Expedia Group. The Open World™ social impact and sustainability strategy will tackle inequities in travel, accelerate meaningful change for the mosaic of travelers and communities that power the global industry, and ensure a healthy planet. Expedia Group’s social impact and sustainability strategic framework includes: Inclusive pathways for underserved travelers Unfortunately, historic and social barriers still too often limit equitable and accessible travel. Per Expedia Group Media Solutions’ recent Inclusive Travel Insights Report1, demand is increasing as consumers are seeking more inclusive travel offerings when searching and booking. Expedia Group is increasing its own capabilities to improve the experience of underserved travelers by identifying and helping to lessen gaps. For example, Expedia.com has made improvements to accessibility filters to include options like elevators, service animal accommodations, roll-in showers, sign-language staff availability, and also expanded search features for travelers such as LGBTQIA+ welcoming properties. What’s Next? To ensure more people are able to experience all that travel has to offer​, Expedia Group will focus a portion of its giving to provide grants to impact-driven organizations working to remove barriers to travel for underserved communities around the world. ​ Economic advancement for communities underrepresented in travel Expedia Group is strengthening economic opportunity across the travel ecosystem to ensure more people and communities can benefit from the industry’s growth and associated benefits. Using the power of its technology platform to help diversify the business of travel, Expedia Group will support small and local businesses, particularly those focused on improving the representation and experience of underrepresented travelers. What’s Next? To help diversify the business of travel and meet traveler demand for more responsible options, Expedia Group will soon launch a program aimed at start-ups and small and medium-sized businesses in travel. Prosperous planet for generations to come Expedia Group recognizes the environmental toll that today’s travel industry often has on the planet and is committed to mobilizing its vast network of travelers, partners, and peers to innovate more sustainable business models and empower travelers to make more responsible choices. Fostering a healthy planet and a travel industry that mitigates and adapts to climate change is central to the Open World social impact and sustainability strategy. Expedia Group recently joined the Travalyst Coalition and signed the Glasgow Declaration for Climate Action in Tourism. Under the Glasgow Declaration, Expedia Group has committed to deliver plans that will support the global goals of cutting emissions in half over the next decade and allowing the travel industry to reach Net Zero emissions as soon as possible before 2050. The Travalyst Coalition enables these goals by allowing travel companies like Expedia Group to deliver unified sustainability frameworks and methodologies to travelers across the globe. What’s Next? Expedia Group is currently developing a long-term climate action plan and associated roadmap for greening its own operations while driving industry-wide change. A new program being developed in partnership with The Travel Foundation will offer training and practical guidance to destination marketing organizations (DMOs), enabling them to lead the way on climate action in tourism and catalyze meaningful change at a local level. These three priorities build upon Expedia Group’s foundation and ongoing commitment to philanthropy. Throughout the COVID-19 pandemic Expedia Group led programs including the Give the World a Shot initiative – a joint endeavor with UNICEF to enhance COVID-19 vaccination rates in communities around the world – as global, equitable access to the vaccine is in line with traveler values and essential to reopening the world to travel. Expedia Group donated approximately $10.5 million – vaccinating three million people and moving the travel industry one step closer to recovery. Learn more about Expedia Group’s past impact work in its 2021 Global Impact Report and latest Inclusion and Diversity Report. For additional information, visit www.expediagroup.com/who-we-are/Impact--Sustainability. The research for the Inclusive Travel Insights Report was conducted in collaboration with Wakefield Research, which included an online survey of 11,000 representatives, general population adults ages 18+ in 11 global markets – Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, the UK and U.S. – fielded between February 11 and March 6, 2022. About Expedia Group Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our organization is made up of three pillars: Expedia Product & Technology, focused on the group’s product and technical strategy and offerings; Expedia Brands, housing all our consumer brands; and Expedia for Business, consisting of business-to-business solutions and relationships throughout the travel ecosystem. The Expedia Group family of brands includes: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, CarRentals.com™, and Expedia Cruises™.

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DESTINATION AND TOURISM,HOSPITALITY TRENDS

EPISODE Hsinchu Officially Debuts as the First Hotel in the JdV by Hyatt Portfolio in Taiwan

Hyatt Hotels Corporation | November 22, 2022

Hyatt Hotels Corporation (NYSE: H) announced the official opening of EPISODE Hsinchu, marking the first hotel within the JdV by Hyatt portfolio in Taiwan and the debut of the Hotel EPISODE brand which delivers new experiences that match the unique rhythms of the modern lifestyle traveler."Modern travelers have outgrown the one-size-fits-all business versus leisure mindset, and in response, we created the Hotel EPISODE brand for that community. Our guests can fuse a day’s worth of collaborative work with new encounters that not only energize them, but also make time for true rest,” said Aaron Chan, Chairman of Riant Capital and creator of the Hotel EPISODE brand. Located along Taiwan’s northwestern coast, Hsinchu is about an hour’s drive from Taipei and 40 minutes from Taoyuan International Airport. The city is globally renowned for its Hsinchu Science Park – also known as the Silicon Valley of Taiwan, and is home to top science and technology-focused universities and research institutes. Aside from being a technology innovation hub, Hsinchu features ancient architectural and cultural landmarks such as Chenghuang Temple and East Gate as well as scenic attractions such as 18 Peaks Mountain Park and Siangshan Wetlands. The hotel is conveniently located adjacent to the main freeway exit and a short drive from the Hsinchu Science Park. Westwood Restaurant curated by Michelin-starred Chef Richie Lin Westwood is Hsinchu’s newest culinary destination, a modern California fusion bistro serving comfort food. With its 1930s Art Deco-inspired interiors and an island bar with a vintage LA vibe that takes center stage, Westwood is a great place to dine and imbibe. Every morning begins with Chef Richie Lin’s “Around the World” variety of Western and Asian breakfast bento, including California-style avocado pancakes, Scandinavian rye sourdough with smoked salmon, and Hsinchu rice noodles and guabao. SOCIAL, an all-access lounge for the community The hotel’s aptly named communal space, SOCIAL, is an “all-access” living room for in-house guests as well as anyone in the neighborhood to meet or celebrate. In addition to offering all-day complimentary snacks, refreshments and a daily happy hour, SOCIAL will regularly host comedy shows, movie nights, live musical performances and DJ sets, serving as a vibrant new platform in the city for play, creativity and discovery. Thoughtful In-room Amenities The pet-friendly hotel features 140 stylish rooms and suites, all of which come with fine comforts such as 400-thread-count sheets, Sealy premium pillowtop mattresses, sleep kits and luxurious bathroom amenities. For guests staying in the hotel’s most premium Loft Suites, a Dyson Supersonic hairdryer and a cocktail-making bar serving Aquagen sparkling water are among the joy-driven offerings. In-room bottled water for all guests is provided in reusable glass bottles, a first step in Hotel EPISODE brand’s commitment to be more environmentally conscious. Self-Check-In System Leveraging technology for more streamlined and efficient service, the hotel has introduced self-check-in kiosks with the goal of minimizing wait time at check-in. The traditional front desk has been replaced with a dedicated team of Experience Providers who offer personalized service to each guest. Embracing the brand’s namesake (joie de vivre), the JdV by Hyatt portfolio offers a collection of independent properties that are true reflections of the urban neighborhoods they call home, inviting guests and locals alike to connect and celebrate the joy of life while unwinding in spaces designed with distinctive personality. Special Opening Package Now Available to Book Enjoy a one-night stay with two Westwood breakfasts and set dinners (worth NT$1500) specially crafted by Chef Richie starting from NT$7,199. For more information, please visit the EPISODE Hsinchu website. To make a reservation, please contact 03-516-9311. World of Hyatt Gives Members 500 Reasons to Stay Somewhere New To provide World of Hyatt members even more ways to be rewarded, World of Hyatt is offering members the opportunity to earn 500 Bonus Points for qualifying nights at EPISODE Hsinchu from November 1, 2022 to February 28, 2023, as part of World of Hyatt’s new hotel member offer. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About JdV by Hyatt A community for the spirited, the light-hearted, the young-at-heart, the JdV by Hyatt brand offers a collection of vibrant, independent hotels that are true reflections of the urban neighborhoods we call home. Embracing its namesake (joie de vivre), the JdV by Hyatt brand invites guests and locals alike to connect, live in the moment and celebrate the joy of life. Each hotel provides an experience that is inclusive in spirit and space, inviting all to make each stay yours truly. Follow @JDVHotels on Facebook, Instagram, and Twitter for news and updates. For more information, please visit www.jdvbyhyatt.com. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Simplex and TravelX partner to evolve the travel industry into new Web3 era

Simplex and TravelX | December 02, 2022

Simplex, the fiat infrastructure for digital assets globally, announced a partnership with TravelX, a technology company that is working with leading airlines and travel organizations like IATA (International Air Transport Association) to tokenize their inventory by turning them into NFTs (NFTickets). This integration provides customers with easy access to NFTickets through Simplex's on-ramp solution, allowing non-crypto users to purchase seamlessly. "We are honored to partner with Simplex as we create a more transparent, efficient, decentralized and collaborative travel economy. We are very happy to work with one of the world's most important players in digital payments and believe they are the right partner to join us in this journey," -Facundo Diaz, Co-founder of TravelX. NFTickets are the digital representation of regular flight tickets tokenized through blockchain technology. This allows airlines and travel agents to offer more efficient services and ticketing systems, while helping to reduce supplier distribution costs and inefficiencies, ultimately improving profitability. Travelers have more flexibility managing travel assets without support call centers and can easily buy, transfer, trade or sell tickets through blockchain, all on TravelX's marketplace. Distributed through peer-to-peer (P2P) channels, NFTickets unlock a new era of democratization in the travel industry. "We are excited to join forces with TravelX to accelerate their Web3 business with our seamless payment solutions, Together, we are transforming the industry by bridging the gap between traditional and decentralized finance and taking the old ticketing system into the future of Web3 applications." -Dror Ben Eliyahu, Simplex's Head of Business Operations. About Simplex Simplex is the fiat/crypto infrastructure for the entire world. An EU-licensed financial institution, Simplex aims to change the status quo of the current crypto markets by providing simple, seamless, and secure channels to convert over 100+ fiat currencies to 170+ cryptocurrencies. Simplex has been actively supporting existing and new protocols in the industry, nurturing and expanding its portfolio of supported cryptocurrencies and payment methods. About TravelX Led by a team of tech and travel industry veterans, TravelX is building a blockchain-based distribution protocol to create a more secure, decentralized, frictionless, transparent and efficient travel industry. The company's technology allows travel suppliers to tokenize their inventory into NFTs, unleashing distribution capabilities and use cases that enhance both travelers' flexibility and suppliers' profitability. For more, visit www.travelx.io

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