TRAVEL TECHNOLOGY
Marriott International | May 26, 2023
Marriott International announced today that it has signed an industry-first agreement with Rappi, Inc., the multilatina technology company. The collaboration aims to increase everyday earning opportunities and offer an elevated travel experience for both Marriott Bonvoy members and Rappi users.
Marriott Bonvoy members will soon be able to link their Rappi and Marriott Bonvoy accounts, which will result in exclusive benefits, like earning Bonvoy Points for qualifying Rappi purchases while offering additional benefits to Rappi Prime users. This unique arrangement marks the first time that a global hotel company has entered into a strategic collaboration with a Latin American technology company, showcasing Marriott International's continued commitment to innovative and tech-forward collaborations that meet the evolving needs of its guests.
"As the largest hotel company in the Caribbean and Latin America, we continue to be committed to enhancing the travel experience of our Marriott Bonvoy members, from booking to check-out, ensuring we are meeting our guests where they are. Working with one of the most innovative startups will allow us to keep our promise of providing more everyday earning opportunities for members and introduce us to Rappi users who may still be unfamiliar with our award-winning travel program," said Diana Plazas-Trowbridge, Chief Sales and Marketing Officer for Marriott International in the Caribbean and Latin America.
Marriott Bonvoy, Marriott International's award-winning travel program and marketplace, currently has over 5.8 million users in the Caribbean and Latin America. The collaboration with Rappi will enable Marriott International to offer its services to Rappi's more than 30 million users across nine countries in Latin America, including Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, and Uruguay.
"With this strategic partnership with Marriott Bonvoy we continue to strengthen our position as a leading multi-vertical technology company in Latin America, ensuring the best offer and experience when booking travel through Rappi, and continuing to make our Prime subscription the highest value program in Latin America," said Guido Becher, Global Head of Rappi Travel.
The collaboration between Marriott Bonvoy and Rappi will roll out first in Mexico, Marriott's largest market in the region, and will be followed in the upcoming months by Colombia and other markets where Rappi operates.
Rappi, which has quickly become one of the most popular and trusted technology companies in Latin America, is a leader in digital services that offers innovative solutions to unmet needs, as it manages to connect users, commerce and courier in a strong digital ecosystem. Among its verticals, Rappi offers restaurant, grocery & pharmacy delivery, courier, Fintech, ecommerce and travel, and a Prime subscription service offering free delivery and numerous other benefits. Rappi is headquartered in Bogota, Colombia, and currently services over 350 cities in 9 Latin American countries.
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,500 properties under 31 leading brands spanning 138 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly awarded travel program.
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COMMERCIAL TRAVEL
Sabre Corporation | May 17, 2023
Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced a long-term technology renewal with one of Taiwan's biggest travel agencies. The agreement means that South East Travel will continue to benefit from advanced Sabre solutions to support business expansion.
South East Travel has chosen to continue to deploy an extensive suite of Sabre products, including Sabre Red 360, which unlocks a full spectrum of bookable content to enable agents to create, sell, and service tailored trip experiences. The Taipei-headquartered agency is also using Sabre's Ticket Express, Automated Exchanges, Automated Refunds, and Bargain Finder Max. It will continue to use Sabre technology to automate repetitive tasks, increase productivity, reduce operational costs, understand customer preferences, and help agents to create optimum offers for both leisure and corporate travelers.
"We're delighted to extend and expand upon our strategic technology agreement with Sabre," said Joe Huang, General Manager, Ticketing Division of South East Travel. "Sabre has been our valued travel technology provider for more than 30 years, and we've already seen the benefits to our own business, and to our travelers, brought by a combination of technology and local support. It is essential for us to have continued seamless access to the advanced Sabre solutions we need to support our business expansion plans."
South East Travel was established more than 60 years ago. The group's services include domestic and international group travel, independent travel, air tickets, cruises, and business travel. It has more than 70 outlets across Taiwan, China, Japan and the United States.
"As Taiwan accelerates its recovery to pre-pandemic levels, we're thrilled that Sabre products will continue to support South East Travel so it can play an important role in the recovery and growth of the travel ecosystem in Taiwan, and beyond," said Brett Thorstad, vice president, Sabre Travel Solutions, agency sales - Asia Pacific. "This strategic agreement will support South East Travel to meet its diverse customer needs while scaling its business, and is a testament to its confidence in Sabre, and the ability of our advanced technology and our team to drive agency growth."
"Given the long-term relationship between South East Travel and Sabre Taiwan, we are incredibly excited by this expanded cooperation between the two companies. Sabre Taiwan will continue to work with South East Travel to optimize their operational efficiency and business growth with Sabre's automation solutions and localized products as well as our rapid and high quality service level," added Simon Lee, General Manager, Sabre Taiwan.
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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AIRLINES AND AIRPORTS
prnewswire | March 30, 2023
AMTRAV, the one connected platform for business travel, today announced upgrades to its corporate booking solution to continue delivering travelers and corporate travel customers the full selection of American Airlines' flights and lowest fares, even as American changes how the carrier's flights can be booked through third party corporate booking platforms beginning in April.
In an effort to modernize the shopping experience for travelers, American Airlines recently mandated that all travel agencies use "New Distribution Capability" (NDC) technology to shop and sell American flights by April 2023. NDC was developed by airlines to distribute fares, offers, and other products online faster and with more transparency than the previous travel technology. For those booking tools not connected, travelers will lose access to up to 40% of American's lowest fares and face the tough choice: book higher American fares with their current provider in order to maintain spend and safety visibility or let travelers book lower American fares outside the system, but lose spend and safety visibility.
Although many legacy travel management companies (TMCs) have resisted transitioning – citing the difficulty and complexity – AmTrav has been an outspoken proponent of modernization for many years. In 2019, AmTrav became the first business travel platform to process NDC bookings with American and today is one of a very small number of providers ready to provide uninterrupted access to American's lowest fares.
"Business travel tools already have a perception problem among travelers, because so few corporate travel booking platforms have been willing to invest time and money to modernize the user experience," said AmTrav CEO Jeff Klee. "We've taken a different approach. Because we build all of our own technology with fewer dependencies on slow, legacy third party systems, we can deliver for our travelers the type of shopping experience they get when they book personal travel, while at the same time providing their companies with the visibility, control, and savings they need."
With its latest enhancements, AmTrav's "NDC ready" solution, more than ever, brings business travelers and their companies:
Lower Fares on American: Booking tools that have not tapped into American's NDC content will be more expensive 40% of the time.
Access to All of American's Fare Brands: Compare and choose from the full menu of American's offerings, including the new Main Plus and Main Select bundles which include free extra legroom seats, among other benefits.
Full Choice of Seats: Get access to every available seat, including Preferred and Main Cabin Extra, with perks from your AAdvantage status (if applicable) automatically factored in.
Personalized Comparison-Shopping: A rich, complete comparison-shopping experience to help travelers make smart choices with details, photos, and reviews to inform fare rules, fees, seat size, WiFi, entertainment, and so much more.
Full Visibility and Control: Like any other booking, American NDC bookings work seamlessly with AmTrav's real-time reporting, travel policy and approval flows, unused ticket tracking, and traveler locator services, keeping travel managers and C-suite execs happy.
About AmTrav
AmTrav is an award-winning, modern technology and service platform designed to make business travel personal and productive. Companies of all sizes use AmTrav to book trips, find savings, set travel policies, manage payments and expenses, and keep their travelers safe. Travelers and companies love AmTrav's powerful platform that provides a seamless travel management experience supported by our experts who are always ready to help 24x7. More than 1000 businesses trust AmTrav to go places, meet people, and go further.
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