FocusPoint International | June 16, 2022
On June 15, FocusPoint International, a market-leading global assistance company, announced launch of its CAP Tripside Assistance (CAP) service plan at their recent ribbon-cutting ceremony inaugurating their new 22, 000 square foot South Florida headquarters and Crisis Response Center (CRC) located in Plantation, Fla.
The launch of this domestic travel protection package under CAP for vacations and excursions for Americans traveling within the USA is a result of the success of their international service plan. CAP offers advanced, international and domestic travel assistance and immediate response to stranded, in-crisis travelers
or those encountering merely the threat of crisis.
“Our goal is simple: to encourage international and domestic travel, and give peace of mind and security that allows our customers to enjoy the moment, create memories, and connect with the cultures and places they’ve planned for, We’ve long enjoyed success in servicing corporations and are now in a position to expand our market share by reaching leisure consumers all around the globe.”
-Greg Pearson, founder and CEO of FocusPoint International and CAP
CAP is fully indemnified by Lloyd’s of London. It is a full-service international and domestic travel protection for Americans traveling within the USA. It provides medical, and security assistance plans to cover different situations, either for short or extended periods, including, but not limited to:
24/7 unlimited live assistance with the Crisis Response Center (CRC) Assistance Hotline
Destination-based health, safety and security information via the CAP Advantage app
Home hospital of choice medical evacuations
Referrals to medical and legal experts, language interpreters, legal services, and prescription advice and assistance
Security evacuation services due to riots, strikes, civil commotion and more
Vehicle return for those requiring immediate evacuation back to their country of origin
Support for lost luggage or critical documents such as passports or visas
Hospital-to-hospital transfers and mandatory quarantine expense coverage due to COVID-19
Mortal remains repatriation services to your country of origin
FocusPoint was founded in 2011 and has served over 13 million customers across its network. It has been the choice of corporations, their C-suites, government dignitaries and other entities. They have 19 offices on five different continents and over 5, 000 proprietary and affiliate personnel in medical, security and crisis services.
TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Sabre Corporation & Air Serbia | July 13, 2022
Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, is partnering with Air Serbia to launch dynamic offers into today's competitive marketplace. Considering customer segmentation and travel purpose, Air Price IQ supports airlines in their efforts to provide a seamless experience to its travelers while maximizing revenue opportunities.
Air Price IQ provides the technology for airlines to generate relevant offers by analyzing the airlines' own shopping and revenue management data in real time along with relevant marketplace insights. The cloud-native solution utilizes artificial intelligence (AI) to optimize price and help airlines drive higher conversion rates and improved yield by delivering more relevant offers across all channels.
"Given the challenges the travel industry has faced through the pandemic, creating products that better meet the expectations of travelers and improve profitability for airlines at the same time is more important than ever, To match travelers to the right fares at the right times requires intelligent systems that analyze large volumes of data at scale and use advanced machine learning models to deliver actionable insights. We are delighted to have found a forward-thinking, innovative partner in Air Serbia to work with us in preparing for this paradigm shift in travel."
-Wade Jones, Chief Product Officer, Sabre Travel Solutions.
Air Price IQ is part of Retail Intelligence, the first suite of products powered by Sabre Travel AI™ technology using advanced machine learning models to test and learn in the moment. Sabre Travel AI™ is an innovative capability combining Sabre's travel technology expertise with state-of-the-art AI technology and advanced machine-learning services.
"As an industry we are facing a rapid pace of change, After the challenges brought about by the COVID-19 pandemic, we are now looking forward to the opportunities of the summer season and exploring new ones. We must realize these opportunities in this volatile environment, while delivering an enhanced booking and travel experience to our customers. Sabre's innovative Air Price IQ is a key driver in our move from static pricing to dynamically created personalized offers."
-Jiří Marek, CEO, Air Serbia.
In the current environment, airlines require intelligent systems to manage increased complexity, channel fragmentation and ever more sophisticated traveler expectations. The results of a recent study commissioned by Sabre and carried out by research consultancy Dr. Fried & Partner revealed that travelers consider more decision factors than ever before when booking travel, while expecting their travel provider to deliver a seamless, comfortable experience. Sabre's Air Price IQ is designed to help meet these evolving demands.
About Sabre Corporation
Sabre Corporation is a leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
About Air Serbia
Air Serbia was launched under that name in October 2013 as the national airline of the Republic of Serbia. From three airports in Serbia (Belgrade, Niš, Kraljevo) it flies to destinations in Europe, the Middle East, North America and Africa, in passenger and cargo traffic. The airline also offers long-haul and international destinations in Asia, Australia, North America and Africa via its codeshare partners. Air Serbia's fleet includes one wide-body, 10 narrow-body and 5 turboprop aircraft. Find more information about the activities of the Serbian national airline at Air Serbia Media Centre.
TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Delta | July 12, 2022
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), is part of the latest acceleration in Delta Air Lines’ digital business transformation with the announcement of a multi-year agreement to serve as the airline’s preferred cloud provider. AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster, smoother, and more secure—from the booking process to the flight experience.“Continuous innovation is at the core of Delta’s commitment to its customers,” said Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Delta is building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability. With AWS, Delta is providing a secure infrastructure for timely data-driven insights. In addition, Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone—we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways, Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
-Delta’s Rahul Samant, E.V.P. and Chief Information Officer.
The airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations. Thanks to Amazon Connect (a fully managed, easy-to-use, omnichannel cloud contact center service), customers who call Delta’s reservations and customer care specialists will have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support.
Delta’s collaboration with Amazon extends beyond technology innovation. The airline is also Amazon’s most preferred carrier, supporting Amazon’s business travel needs around the globe.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
More than 4,000 Delta Air Lines (NYSE: DAL) flights take off every day, connecting people across more than 275 destinations on six continents with award-winning operational excellence, customer service, safety and innovation. Our people lead the way in delivering a world-class customer experience, and we're continuing to ensure the future of travel is personalized, enjoyable and stress-free. Delta is America's most awarded airline thanks to the dedication, passion and professionalism of its people, recognized by J.D. Power, Fortune's World Most Admired Companies, the Wall Street Journal, and Business Travel News, among many others. Delta has served as many as 200 million customers annually. Headquartered in Atlanta, Delta operates significant hubs and key markets in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo.