Singapore Tourism Board partners Alibaba Group and Traveloka to shore up visitor numbers

KrASIA | April 18, 2019

On Tuesday, the Singapore Tourism Board (STB) cemented two strategic partnerships with Alibaba Group and Traveloka at the Tourism Industry Conference held in the city-state. The deals will help STB develop a digital strategy to bolster Singapore’s tourist numbers and engage visitors in new ways.One deal will see Alibaba’s key business units—including the online travel platform Fliggy, Alipay, video-streaming service Youku, ticketing platform Damai, and Alibaba Cloud—working with STB to generate insights on travelers’ consumption behaviors in Singapore. The three-year agreement serves as a follow-up to an existing pact that the two entities formulated in 2017.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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Canada Jetlines | March 08, 2023

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TA Connections Offers easyJet a Streamlined Re-Ticketing Solution

TA Connections | February 20, 2023

TA Connections, a FLEETCOR company and a market leader in end-to-end solutions for airline operations, recently announced that it deliver its new re-ticketing service for distressed passengers to easyJet, a leading European low-cost airline. TA Connections' innovative ticketing technology enables easyJet to promptly rebook passengers facing travel disruptions on alternate airlines using an automated system that provides visibility into the available flight inventory. TA Connections' smart re-ticketing solution seamlessly links with several supply channels, including NDC (New Distribution Capability), GDS (Global Distribution Systems), airline consolidators, private inventory, and directly with airline reservation systems, all through a single interface. Additionally, it is integrated within the TA Connections' TA Disruption Hub, providing easyJet and its customers with a comprehensive view of all flight options and real-time booking capabilities. This integration allows for a faster and more convenient rebooking process for displaced passengers, ensuring they can quickly be booked to their desired destination. Mike Appleton, President of TA Connections, shared, "We've had the pleasure of being an extension of easyJet's crew and distressed passenger lodging and transportation operations for more than a decade and look forward to playing an even bigger role in their customer care with our new re-ticketing solution." He added, "This state-of-the-art technology is really a game-changer when it comes to minimizing the impact of travel disruptions for airline passengers. As an addition to our existing service platform, we can help airlines simplify their operations, control costs and improve customer loyalty even more moving forward." (Source – Business Wire) The new intelligent ticketing technology from TA Connections is the latest initiative to provide airline customers with unmatched access to inventory, automated pricing/fare optimization, configurable compliance and policies, and fully digital ticketing experiences for global passenger and crew needs. About TA Connections TA Connections, headquartered in Miami (Florida), offers a suite of next-generation solutions designed to simplify travel management, making it more affordable and efficient for clients worldwide. With a reputation for world-class operational reliability and agility, it seamlessly integrates with client crew scheduling and communication systems. From disrupted passenger hotel accommodations and transportation services to data analytics and machine-learning guided insights, clients trust the company's services worldwide. Through its transformative approach to travel management, the company seeks to delight the world's most mobile workforce while revolutionizing the industry.

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ALG Vacations Pros Help with Vacation Planning for Its Customers

Apple Leisure Group | March 06, 2023

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