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Smart tourism to augment quality of hospitality experience

Travel and Tour World | April 20, 2019

Emerging “smart tourism” aims to improve the quality of tourists’ experience with the destination, a Turkish expert has pointed out, while a hotel giant has already planned to pour 475 million euros into this aspect.Maud Bailly, chief digital officer of Accor Hotels, briefed a group of reporters in Istanbul on April 15 about the chain’s shift towards “augmented hospitality” service.In a bid to “bring augmented hospitality to life,” Accor has started to shift its loyalty programme into a fully integrated global platform. This new lifestyle loyalty program will recognise, understand, cherish, communicate with and reward guests, opening doors across 30 hotel brands as well as a collection of bars, restaurants and nightclubs, according to Bailly’s remarks.As part of the program, Accor and Paris Saint-Germain Football Cub have signed a multi-year partnership agreement.Through its data collection programme, Accor Customer Digital Card, the chain also plans to offer a personalized service to its customers in 4,800 hotels in 100 countries.

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HOSPITALITY TRENDS

Travel companies, big and small, find opportunity in crisis

Travel Weekly | November 23, 2020

When the Covid-19 pandemic started sending seismic stuns through the worldwide travel industry, the hospitality organization Sonder looked for first to take up some slack. However, the San Francisco-based organization likewise observed chances. Sonder offers a blend of lodgings and private rentals and supports its customers with touchless hospitality - a mix that left it preferable situated over most during the emergency. As movement went to a close to stop, Sonder directed its concentration toward the lengthy visit market, where fundamental specialists and a couple of outstanding experience explorers introduced in any event a little prepared market. The technique has paid off, Sonder VP of income Shruti Challa clarified during the Phocuswright Conference Thursday.