prnewswire | July 17, 2023
Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced a new agreement with HRS, a leading software as a service (SaaS) provider, to support airlines on their digitalization journey. By integrating HRS Crew & Passenger Solutions technologies with existing Sabre solutions, the two companies can provide airlines with innovative automation that delivers lodging and financial reimbursement services when disruptions impact passengers.
Sabre's intelligent service recovery solutions are used by airlines around the world to support passenger re-booking challenges, including providing self-service options to allow passengers to choose their own flights, designed to help improve the overall traveler experience.
HRS' Crew & Passenger Solutions compliments Sabre's existing expertise by enabling airlines globally to provide passengers with instantly bookable hotel accommodations, local transportation, meals, and monetary compensation directly when disruption strikes. When a passenger's flight is disrupted, options are communicated via SMS, email, or voice call directly to a passenger's mobile device. Additionally, HRS' reimbursement technology allows passengers to simply take photos of their receipts, upload digital images, and be instantly reimbursed for appropriate expenses such as meals and refreshments. This capability eliminates the need for paper vouchers that typically entail lengthy administrative processes.
"When disruption strikes, an airline is tasked not just with getting its network running optimally again, but with passengers who may face hours in an airport, may need overnight accommodation, or may have missed connecting flights. Traditionally, airlines have had to dedicate an array of people and hard-to-secure resources to handle hotel rooms, taxis, shuttles and meal vouchers for stranded passengers," said Yvo van der Tol, CCO of HRS Crew & Passenger Solutions. "It is vital that carriers have the advanced automation needed to make time-process savings and efficiency gains for airline operations, while quickly turning what is usually a negative experience for passengers into a positive one. That's why this collaboration with Sabre, reaching a broader universe of airlines, represents the right solution for modern air travel."
"Today's travelers have higher expectations than ever before," said Corrie DeCamp, Senior Vice President, Product Management for Sabre Travel Solutions. "So, when disruptions happen, it is important that airlines have the technology they need to swiftly deal with the immediate situation, while converting those service recovery moments into opportunities to enhance passenger loyalty in the future. That's why we're thrilled to announce this new partnership with HRS, to help our airline partners protect their reputations, comply with dynamic regulatory compensation requirements, and provide passengers with what they need, all with a solution they can easily integrate into their existing recovery strategy."
"This collaboration helps close one of the biggest operational gaps airlines have today. While some regulations are already in place globally to protect passenger rights when disruption happens, the issue has risen in prominence in recent years," added HRS' van der Tol. "The need for speed of change is clear. Passengers who reflexively use mobile devices in times of disruption also expect digital answers to their travel challenges. Beyond time and resource savings, airlines will thrive on data transparency that helps steer service levels. We look forward to integrating our solutions."
HRS is reinventing how businesses and governments work, stay and pay in today's evolving global marketplace. Our technology brings together hotel procurement, booking, payment and reconciliation data to drive newfound transparency and savings for program management while making everyday business travel better for employees. HRS' unique platform approach to corporate lodging elevates hotel automation to new heights, while the company's award-winning Green Stay Initiative technology helps companies achieve their climate targets. HRS' groundbreaking Crew & Passenger Solutions leverages automation to enhance experiences for air and rail operations.
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
Airlines and Airports
businesswire | August 04, 2023
Zartico, the creators of the world’s first Destination Operating System™, announces the latest in game-changing data solutions with the launch of ZDOS™ Airport. Designed to meet the unique needs of airports, ZDOS™ Airport offers new insights into passenger behavior, allowing airports to make data-led decisions for the benefit of travelers and local communities.
With a partner base of more than 250 North American destination organizations, Zartico recognized that the airports share a common pain point with many destinations — a lack of transformational data insights that fuels innovation and supports competition. This new self-service application fills that gap and allows them to compete on revenue generation.
ZDOS™ Airport uses the same rigorous data science methodology that powers Zartico’s destination management solutions. The application’s passenger-specific data model simplifies dataset analysis, requiring little customization or technical know-how to derive meaningful insights that drive new revenue possibilities in route development, local passenger inflow, and parking utilization.
ZDOS™ Airport equips airports to now answer key questions, including:
Where do our outbound and inbound passengers live? See the full picture of your local catchment area, and understand what markets inbound travelers are coming from.
How does our market share compare to nearby competing airports? Know how your airport stacks up — who in your catchment area is choosing a competing airport, and who is traveling into competing airports to reach your destination.
Who is using our parking services, and who is choosing an off-site competitor? Develop targeted marketing strategies to drive incremental parking growth.
Where do inbound passengers go in our destination? Understand travel motivators for inbound flyers to create out-of-market advertising opportunities and grow strategic partnerships with in-market attractions and event venues.
“Data is a powerful tool for understanding human movement and the economic opportunities tied to it,” says Zartico CEO Sarah Lehman. “In developing ZDOS™ Airport, we’ve combined everything we’ve learned from working with tourism destinations, then innovated, focused, and streamlined it in order to give airport leaders the precise intelligence they need to elevate their organizations moving forward.”
ZDOS™ Airport is built on Zartico’s Integrated Data Model, using high-resolution geolocation data and event data to generate meaningful insights that supplement gate data. By filling in the data gaps, ZDOS™ Airport brings the full picture of passenger behavior into focus, empowering airports to market more strategically and manage more effectively.
Zartico powers the possibilities of place. Makers of the first Destination Operating System, Zartico harnesses and streamlines big data, science, AI, and technology to provide unprecedented visibility into the movement of people and economic opportunities. ZDOS™ is a complete strategic planning solution that equips communities to make better decisions and navigate the future. Based in Salt Lake City, Utah, Zartico has decades of experience in technology, tourism, data science, and storytelling.
Globenewswire | July 10, 2023
Phunware, Inc.the pioneer of Location Based SaaS that offers the only fully integrated enterprise cloud platform for mobile that enables brands to engage, manage and monetize anyone anywhere, announced today its Smart Hospitality Solution is being launched at Thumper Pond Resort.
Set in the heart of Minnesota, Thumper Pond Resort is an oasis of relaxation and recreation. With its championship golf course, luxurious spa, world-class dining and an invigorating indoor water park, Thumper Pond Resort offers an unrivaled blend of tranquility and exhilaration. Surrounded by over 200 acres of verdant woodland, the resort promises a captivating escape from the everyday, immersing guests in a world where the ambiance of natural beauty is complemented by top-tier amenities and a commitment to outstanding service.
"We are thrilled to bring our Smart Hospitality Solution to the prestigious Thumper Pond Resort in partnership with its innovative new owner who is committed to digital transformation," said Russ Buyse, CEO of Phunware. "Our technology will help redefine the guest experience by offering a unique blend of personalized services and digital amenities that seamlessly integrate with and enhance the existing infrastructure across such a beautiful property."
Key features of Phunware’s Smart Hospitality Solution include:
Mobile Application: Native iOS and Android applications optimized for hospitality that can take advantage of core device capabilities that make experiences more secure, intuitive and engaging.
Contextual Engagement: Guests can receive notifications based on their location and preferences, improving communication and enhancing the guest experience.
Location-Based Services: With these features, guests can easily find their way around the resort with indoor navigation, wayfinding and mapping.
Artificial Intelligence (AI) and Data Analytics: Using AI and machine learning, the platform collects, analyzes and makes recommendations based on data to provide insights that can improve services, personalize engagement and increase operational efficiency.
"Phunware's Smart Hospitality Solution aligns perfectly with our commitment to providing guests with a superior and personalized experience," said Jatin Patel, Owner of Thumper Pond Resort. "By embracing this advanced technology, we hope to create an unforgettable stay for our guests, offering them innovative and engaging services."
About Thumper Pond Resort
Featuring 78 spacious suites and 26 RV sites across more than 210 acres, Thumper Pond Resort is a premier choice in central Minnesota lakes country for family reunions, corporate retreats, golf outings and destination weddings. With a stunning golf course and enough activities onsite to keep everyone busy, the resort is a premier choice of Otter Tail County hotels for group and corporate travel. Thumper Pond Resort is located three hours northwest of the Twin Cities or ninety minutes southeast of Fargo.
About Phunware, Inc.
Everything You Need to Succeed on Mobile — Transforming Digital Human Experience
Phunware, Inc. (NASDAQ: PHUN), the pioneer of Location Based SaaS that offers the only fully integrated enterprise cloud platform for mobile that enables brands to engage, manage and monetize anyone anywhere. Phunware’s Software Development Kits (SDKs) include location-based services, mobile engagement, content management, messaging, advertising, loyalty (PhunCoin & PhunToken) and analytics, as well as a mobile application framework of pre-integrated iOS and Android software modules for building in-house or channel-based mobile application and vertical solutions. Phunware helps the world’s most respected brands create category-defining mobile experiences, with approximately one billion active devices touching its platform each month when operating at scale. For more information about how Phunware is transforming the way consumers and brands interact with mobile in the virtual and physical worlds, visit https://phunware.com.