TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

SugarCRM and ResPax Partner to Launch First Fully Integrated CRM and Tour Booking Platform for the Travel and Tourism Industry

SugarCRM and ResPax | August 26, 2022 | Read time : 02:25 min

SugarCRM and ResPax Partner
SugarCRM, provider of the award-winning AI-driven CRM platform and ResPax, a leading tour reservation system provider with thousands of customers worldwide reaching millions of travelers globally, today announced a strategic partnership offering the first fully integrated CRM and tour booking platform for the travel and tourism industry.The goals of the partnership are to help fuel travel and tourism industry growth through cutting-edge tools to scale operations, turbocharge visitor numbers, boost customer experience and loyalty, enhance job creation and drive revenues.

With this powerful combination of technology, operators can achieve the benefits of a holistic view of customers, tight data integration and collaboration, and enhanced customer insights fueled by AI.

The SugarCRM and ResPax partnership provides travel and tourism operators with world-class innovative technologies to streamline business operations, gain an enhanced understanding of visitor needs and preferences, provide a high-definition customer experience, and stay on top of shifting consumer habits and preferences.The combined offering will help travel and tourism operators to:

Minimize busy work and enable tour operators to serve and target customers more efficiently;
Remove roadblocks and accelerate customer engagement by enabling tour operators to perform preference-based targeting and gain a data-driven deeper understanding of customer needs and preferences to create highly personalized offers; and,
Minimize blind spots and optimize customer journeys and user engagement, translating into better user experience, and improved brand loyalty and cross-selling and upselling opportunities.

“The customer experience is at the beating heart of the travel and tourism industry,Together, ResPax and SugarCRM are making the hard things easier for tour operators and their guests by streamlining processes and engagement to help the tourism industry rebuild and embrace a period of new growth.

-Craig Charlton, CEO, SugarCRM

We are pleased to partner with ResPax, a well-respected company with deep roots and expertise in the travel and tourism sector to deliver a purpose-built solution to help tourism operators make the most of every interaction, to rebound following years of pandemic lockdowns, he said.

“We are delighted to partner with SugarCRM, to bring the power of the company’s AI powered CRM to tour operators, ResPax and SugarCRM are both innovators and leaders in their respective fields and together we will provide an unparalleled experience for operators and guests. Tour operators can now revolutionize the guest experience and build even stronger and more profitable relationships, using rich customer insights to create unique experiences that resonate with clients.”

-Tony Bridgewater, ResPax CEO

About SugarCRM
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer to help businesses reach new levels of performance and predictability. Sugar is the CRM platform that makes the hard things easier Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in Silicon Valley, Sugar is backed by Accel-KKR. For more information about SugarCRM, visit: www.sugarcrm.com.

About ResPax
Since 1999, the team at ResPax has been developing enterprise-grade reservation software for leading brands, small operators, and forward-looking organizations in Asia Pacific, Europe, and the U.S. ResPax streamlines tourism operations, giving customers a single workflow to manage all their operations with online bookings, channel manager and enterprise-grade reservations system, so tour operators and travel agents can spend more time growing their business. ResPax is a leading tour reservation system provider that reaches millions of travelers globally, from small day tour operators to large multinational operators.Trinity Software Australia (ResPax) is a private company based in Cairns Australia.

Spotlight

Japan's tourism industry is on the verge of becoming a major economic engine for the country. In 2020, Japan will host the Olympic and Paralympic Games and enjoy a global platform for its people, culture, and landmarks. Recently, tourism has been positioned as an engine to solve social challenges in Japan and support economic growth. The March 2015 McKinsey Global Institute report, The Future of Japan: Reigniting Productivity and Growth, described how Japan has the potential to more than double its annual GDP growth, to 3 percent, by increasing productivity. This insight is also applicable to tourism, and this report investigates the challenges and potential impact of several initiatives aimed at addressing obstacles to realizing its inbound tourism goals.

Spotlight

Japan's tourism industry is on the verge of becoming a major economic engine for the country. In 2020, Japan will host the Olympic and Paralympic Games and enjoy a global platform for its people, culture, and landmarks. Recently, tourism has been positioned as an engine to solve social challenges in Japan and support economic growth. The March 2015 McKinsey Global Institute report, The Future of Japan: Reigniting Productivity and Growth, described how Japan has the potential to more than double its annual GDP growth, to 3 percent, by increasing productivity. This insight is also applicable to tourism, and this report investigates the challenges and potential impact of several initiatives aimed at addressing obstacles to realizing its inbound tourism goals.

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Expedia Group Launches New Global Social Impact & Sustainability Strategy

Expedia Group | September 14, 2022

Expedia Group announced its new global social impact and sustainability strategy to advance a travel ecosystem that is responsible, open, and accessible to all. Combining the company’s mission, purpose, and values with its traveler-centric mindset, the Open World™ social impact and sustainability strategy is focused on three priorities – increasing access for underserved travelers, democratizing the travel economy, and innovating sustainable solutions for the future of travel. Earlier this year, the company announced its Open World technology platform – created for partners of all sizes to leverage and configure products and services needed to succeed in the travel ecosystem. Aligned with this innovation, and the belief that travel is a force for good, the next iteration of Open World extends to the traveler experience, community engagement, and environmental impact. “Travel is transformative. It broadens horizons, strengthens connections and changes perspectives. With our new Open World™ social impact and sustainability forward-looking plans, we will further our mission to power travel for everyone, everywhere,Travel needs to lighten its footprint on the planet, and everyone should be able to experience it and receive the associated benefits. Now is the time to innovate the existing model. We have a responsibility to enable a stronger, more sustainable industry.” -Peter Kern, Vice Chairman and Chief Executive Officer of Expedia Group. The Open World™ social impact and sustainability strategy will tackle inequities in travel, accelerate meaningful change for the mosaic of travelers and communities that power the global industry, and ensure a healthy planet. Expedia Group’s social impact and sustainability strategic framework includes: Inclusive pathways for underserved travelers Unfortunately, historic and social barriers still too often limit equitable and accessible travel. Per Expedia Group Media Solutions’ recent Inclusive Travel Insights Report1, demand is increasing as consumers are seeking more inclusive travel offerings when searching and booking. Expedia Group is increasing its own capabilities to improve the experience of underserved travelers by identifying and helping to lessen gaps. For example, Expedia.com has made improvements to accessibility filters to include options like elevators, service animal accommodations, roll-in showers, sign-language staff availability, and also expanded search features for travelers such as LGBTQIA+ welcoming properties. What’s Next? To ensure more people are able to experience all that travel has to offer​, Expedia Group will focus a portion of its giving to provide grants to impact-driven organizations working to remove barriers to travel for underserved communities around the world. ​ Economic advancement for communities underrepresented in travel Expedia Group is strengthening economic opportunity across the travel ecosystem to ensure more people and communities can benefit from the industry’s growth and associated benefits. Using the power of its technology platform to help diversify the business of travel, Expedia Group will support small and local businesses, particularly those focused on improving the representation and experience of underrepresented travelers. What’s Next? To help diversify the business of travel and meet traveler demand for more responsible options, Expedia Group will soon launch a program aimed at start-ups and small and medium-sized businesses in travel. Prosperous planet for generations to come Expedia Group recognizes the environmental toll that today’s travel industry often has on the planet and is committed to mobilizing its vast network of travelers, partners, and peers to innovate more sustainable business models and empower travelers to make more responsible choices. Fostering a healthy planet and a travel industry that mitigates and adapts to climate change is central to the Open World social impact and sustainability strategy. Expedia Group recently joined the Travalyst Coalition and signed the Glasgow Declaration for Climate Action in Tourism. Under the Glasgow Declaration, Expedia Group has committed to deliver plans that will support the global goals of cutting emissions in half over the next decade and allowing the travel industry to reach Net Zero emissions as soon as possible before 2050. The Travalyst Coalition enables these goals by allowing travel companies like Expedia Group to deliver unified sustainability frameworks and methodologies to travelers across the globe. What’s Next? Expedia Group is currently developing a long-term climate action plan and associated roadmap for greening its own operations while driving industry-wide change. A new program being developed in partnership with The Travel Foundation will offer training and practical guidance to destination marketing organizations (DMOs), enabling them to lead the way on climate action in tourism and catalyze meaningful change at a local level. These three priorities build upon Expedia Group’s foundation and ongoing commitment to philanthropy. Throughout the COVID-19 pandemic Expedia Group led programs including the Give the World a Shot initiative – a joint endeavor with UNICEF to enhance COVID-19 vaccination rates in communities around the world – as global, equitable access to the vaccine is in line with traveler values and essential to reopening the world to travel. Expedia Group donated approximately $10.5 million – vaccinating three million people and moving the travel industry one step closer to recovery. Learn more about Expedia Group’s past impact work in its 2021 Global Impact Report and latest Inclusion and Diversity Report. For additional information, visit www.expediagroup.com/who-we-are/Impact--Sustainability. The research for the Inclusive Travel Insights Report was conducted in collaboration with Wakefield Research, which included an online survey of 11,000 representatives, general population adults ages 18+ in 11 global markets – Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, the UK and U.S. – fielded between February 11 and March 6, 2022. About Expedia Group Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our organization is made up of three pillars: Expedia Product & Technology, focused on the group’s product and technical strategy and offerings; Expedia Brands, housing all our consumer brands; and Expedia for Business, consisting of business-to-business solutions and relationships throughout the travel ecosystem. The Expedia Group family of brands includes: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, CarRentals.com™, and Expedia Cruises™.

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COMMERCIAL TRAVEL, HOSPITALITY TRENDS

ROOMDEX, A Hotel Upsell Innovator, Partners with PANDOX

ROOMDEX | September 20, 2022

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TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

TreviPay Launches TreviPay Aviation Network with Global Payment Card Solution

TreviPay | October 19, 2022

TreviPay, the global B2B payments and invoicing network, announced its launch of the TreviPay Aviation Network, powered by KHI, to offer a co-branded, closed-loop card solution tailored to the needs of FBOs (fixed-base operators) and flight support service organizations who service the general and defense aviation industries, and their customers. KHI, an affiliate of TreviPay, is a trusted payments expert in the government, commercial aviation, and marine fuel bunkering markets. By layering TreviPay’s payments technology onto KHI’s merchant network, the companies will provide clients the ability to issue customers a co-branded card that is accepted across the world’s most comprehensive network of aviation suppliers. The TreviPay Aviation Network offers simplified, consolidated billing of all aviation expenses such as fuel and ground services. The highly competitive aviation industry, which runs on an inter-dependent network of vendors and merchants, includes aviation customers who are looking for support in securing fuel and services while providing the best value to retain its customers and business partners. The TreviPay Aviation Network is the result of TreviPay combining its rich experience in payments and invoicing technology with KHI’s comprehensive global network of 7,000 ICAO locations and more than 22,000 terminals in 220 countries and territories transacting in 56 currencies. “The TreviPay Aviation Network will leverage TreviPay’s proprietary technology and KHI’s network to allow FBOs and trip support services organizations to offer outstanding payments and invoicing convenience to their customers, even as those customers travel beyond the FBOs’ locations, The TreviPay Aviation Network will help FBOs to grow, drive loyalty and increase their customers’ purchasing power around the world.” -Brandon Spear, CEO of TreviPay. The TreviPay Aviation Network, powered by KHI, will drive efficiencies and commerce for FBOs and aviation customers alike: FBO Benefits Ability to issue a co-branded card solution provided by a trusted, agnostic provider Drive competitive advantage: A branded card will deliver billing and pricing alliances to clients, and will also allow FBOs to track customer purchasing activity and issue loyalty rewards Easy invoicing and service specialized for aviation: The TreviPay Aviation Network will eliminate the need for FBOs to chase paper receipts to invoice their customers. The entire invoicing process is digitized and streamlined. TreviPay manages the processing, invoicing, AR, support, disputes, collections, and reconciliation, thereby freeing up FBOs’ time and capital to run their business. And the network is built specifically for the aviation industry; invoices are customized with every detail – even the tail number of the plane Save money versus open-loop options: The TreviPay Aviation Network’s closed-loop card will save FBOs considerably on fees versus offering an open-loop card Cardholder Benefits A single card that can be used everywhere: Cardholders will be able to use a global aviation payment card that is accepted by all vendors at an FBO within the KHI network. FBO customers will no longer struggle to pay multiple service providers for one landing Tail-specific reporting and prompt receipts: Customers will receive timely billing with a single, consolidated invoice per stop, which includes transactional data to Level III, with tail number streamlined reconciliation. No more waiting for delivery of receipts from multiple lifts and delaying trips Controls to eliminate friction: Negotiated prices will be locked in, so there will be no billing confusion, and purchasing controls between cardholders and suppliers will reduce invoice disputes “As an affiliate of TreviPay, we are proud to combine expertise to offer a global payment and invoicing solution for the aviation industry,This global aviation network enables a simpler, more widely accepted payments solution for aviation customers to successfully complete aviation fuel and service procurement.” -Virginia Zimmerman, President of KHI The TreviPay Aviation Network follows the earlier launch of TreviPay’s specialized networks for the needs of businesses of all sizes: the Private Network for large enterprises, the TreviPay Network for midmarket businesses and the Small Business Supplier Network for small businesses. To learn more about the TreviPay Aviation Network, powered by KHI, attendees can visit the First Time Exhibitor Pavilion at Booth 4513f during the 2022 NBAA Business Aviation Convention & Exhibition (NBAA-BACE) from October 18-20, 2022. About TreviPay TreviPay is the global B2B payments and invoicing network built to optimize trade between buyers and sellers. With more than four decades of experience building networks, TreviPay is the preferred B2B payment method of corporate buyers and sellers globally, processing $6 billion in transaction volume across 32 countries, 19 currencies and 90,000 active buyers. TreviPay gives clients the power to offer trade credit, and is trusted by major brands – with 80,000 selling locations – to deliver invoices with net terms and guaranteed payment across all sales and distribution channels. TreviPay has created the only fully managed payment and invoicing network to support B2B commerce of the future. For more information, visit trevipay.com.

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