RetailMeNot | February 27, 2023
Trip.com, an international travel services provider, has recently launched its solution TripGen, offering live travel assistance with chatbot-designed AI technology. The solution provides customized options for travel routes, travel booking recommendations and itineraries in real-time on the Trip.com platform.
It offers all the solutions needed for safe travel in one application, making it more accessible and customer friendly. Trip.com is committed to giving personalized all-inclusive search solutions for the best hotels, flights, hotels, and travel guides according to the traveler's desires. Furthermore, with the integration of an advanced context-based Natural Language Processing (NLP) chatbot, it extends its search capability.
This feature responds with exact answers to the user's vague and complex questions. It quickly suggests recommendations to any fragmented travel-related questions related to pre-trip decisions and in-trip arrangements. It also helps travelers at any stage of their travel, from arranging flights and hotels to tours and transportation, making the whole process stress-free.
COO of Trip.com, Schubert Lou said,"The goal of Trip.com is to become your trusted trip companion. The release of TripGen provides real-time, question-and-answer services in the Trip.com app, resulting in greater, faster, and more diverse support for the traveler". He added, "TripGen currently supports English, Japanese, Korean and traditional Chinese. More languages will be added depending on user needs. On the technical side, TripGen has integrated the OpenAI API, which developed ChatGPT based on GPT (Generative Pre-trained Transformer) architecture. In the future, we will consider other NLP model alternatives and continue on our journey to provide the ultimate product experience for the traveler.
(Source – Cision PR Newswire)
Headquartered in Singapore, Trip.com, a global online travel agency, offers services for flights tickets, hotels booking, train tickets, and the internet. It enhances the travel experience from a short trip to a nearby city to a long adventure across the continent, helping travelers at every step of the journey. It has connected about 1.2 million hotels and over 500 airlines in approximately 200 countries to travelers. With a committed customer service team, it offers services non-stop 24/7 and assists travelers worldwide. It also provides an all-in-one travel application with features like trip coins, app-inclusive deals, easy trip planning, the latest travel updates, and worldwide coverage.
Plusgrade | February 23, 2023
Plusgrade, the global travel industry's premier provider of ancillary revenue solutions, recently announced the acquisition of UpStay, a growing upgrade and ancillary revenue solutions provider for the hospitality industry. UpStay supports hundreds of hotels throughout 17 countries by aiding hoteliers in growing ancillary revenue by delivering numerous value-added revenue streams to their guests.
Since its inception in 2019, UpStay has been acknowledged for its innovative technology, receiving the 2021 People's Choice Innovation Award (Phocuswright Travel Awards) and the 2022 World's Best Hotel Tech Startup (World Travel Tech Awards).
Plusgrade's acquisition of Points, the global leader in powering loyalty commerce, brought together two of the largest ancillary revenue solutions under one umbrella. Now, the company has initiated a new phase of rapid expansion. By adding UpStay, which provides hotel upgrades and other ancillary revenue solutions, to its portfolio, enhances its ability to deliver comprehensive and diverse services to its global customer base.
This move positions Plusgrade to make a more significant impact on travel businesses worldwide, ultimately leading to increased customer satisfaction. UpStay will be incorporated into the Plusgrade brand over the next few weeks and will operate as Plusgrade going forward.
Ken Harris, CEO of Plusgrade, shared, "The acquisition of UpStay is another step forward for our vision and mission of becoming the Global Ancillary Revenue Powerhouse." He adds, "We have been accelerating this mission through a series of innovations, launches and acquisitions, and have come into 2023 as a powerhouse for the global travel industry. We are thrilled to have the UpStay team join us, and look forward to tapping into their expertise and innovative technology to bring even more value to our now 200+ airline, hospitality, cruise, rail and financial services partners around the world."
(Source – PR Newswire)
Plusgrade offers a portfolio of premium ancillary revenue solutions that power the travel industry. With over 200 clients from various sectors, including airline, cruise, passenger rail, hospitality, and financial services, the company creates new, meaningful revenue streams by delivering exceptional customer experiences. As an ancillary revenue powerhouse, it has created new revenue opportunities worth billions of dollars across its platform, enhancing travel experiences for millions of passengers and guests. Founded in 2009 with headquarters in Montreal, the organization has a global presence with offices located worldwide.
businesswire | March 29, 2023
Travel bookings with Boatsetter, the leading marketplace for on-water experiences and boat rentals nationwide, have increased almost 80% year-over-year with renters using the platform’s on-demand “Instant Book” feature, allowing renters the flexibility to get out on the water within 48 hours or less of making the original booking. The growth in reservations follows an early indication of record breaking consumer demand in major hubs such as Austin, Dallas, Phoenix, and San Diego. The company has grown the fleet of boats in each of these locations by more than 100% in the past 12 months, providing renters with an even greater array of on-the-water experiences to choose from.
The company attributes its unprecedented growth in these areas to its success in innovating the platform to meet growing consumer demand driven by popular work-and-play trends, including “bleisure” (business and leisure) trips, “workcations” (trips employees take during working hours with some time leftover to explore new locales), and "staycations" (vacations spent at home involving day trips to local attractions).
“As working consumers continue to take advantage of flexible remote work and hybrid work models, it’s easier than ever to extend a weekend trip with a partial day, full day or multi-day boat trip,” said Boatsetter CEO Michael Farb. “Boatsetter makes it easy for travelers to spend a day working from a boat, enjoy a sunset cruise after work, or even reserve an early morning fishing experience before logging on to the work day.”
Boatsetter has evolved its mobile-app and website experience to offer almost unlimited flexibility and customization options. Prospective renters can find varying trip durations, from half or full-day rentals to 2, 3, and 6-hour excursions, and even multi-day reservations. Multi-day bookings, an ideal option for renters who want to get out on the water for consecutive days in a row, have skyrocketed, with a 70% increase compared to data from this time last year. In addition, Boatsetter observed increased interest in day boat rental styles; the most popular vessels being pontoons, followed by center consoles, and bowriders.
“Our goal is to create a platform that makes getting on the water an accessible option for as many people as possible,” added Farb. “The Boatsetter team is consistently tracking consumer trends and the needs of our renters to innovate and expand our marketplace options.”
With over 1,500 captains to choose from, Boatsetter also offers the largest network of USCG-certified captains, allowing renters to enjoy a stress-free boating environment without any previous experience. To learn more about Boatsetter or book a rental, please visit www.boatsetter.com.
With more than 50,000 boat listings available in over 700 locations worldwide, Boatsetter is the leading marketplace for on-the-water experiences and boat rentals. Boatsetter makes it easy to discover and enjoy a wide array of on-water experiences by connecting qualified renters directly to boat owners and licensed captains. Featuring the largest database of USCG-certified captains, Boatsetter makes it possible for even those with no prior boating experience to tap into an incredible array of water activities. Credited with pioneering the first ever peer-to-peer boat rental insurance policy, Boatsetter has empowered boat owners with the tools and support to become entrepreneurs on the water. Launched commercially in 2014, over one million boaters and boat owners alike have turned to Boatsetter to discover the endless possibilities the water provides.