Hospitality Trends
prnewswire | September 29, 2023
The IHG One Rewards mobile app is redefining the travel experience with a greater emphasis on customer satisfaction – and it's earning rave reviews. The app's intuitive design and new features seamlessly guide guests through their booking journey from inspiration to customizing their in-room stay experience, all in the palm of their hands. As IHG's fastest-growing booking channel, the app has driven more than half of all digital bookings in 2023 and is the main platform for loyalty engagement. With the ability to inspire adventure, maximize loyalty earnings, and seamlessly integrate into the in-hotel experience, the app has received high ratings of 4.9 stars on the Apple store and 4.8 stars on the Android store.
"At IHG, we believe that technology can redefine hospitality and our IHG One Rewards mobile app is a testament to that. We knew that by placing our app at the center of delivering choice and control to our guests, we could stand out in the industry," said Jolie Fleming, Senior Vice President, Guest Products and Platforms at IHG Hotels & Resorts. "With new features rolling out weekly, we continue to offer greater customization and increased guest engagement through this channel. We have seen positive reviews from our most loyal guests who use the app devotedly and can't travel without it!"
The IHG One Rewards app is packed with new features that set it apart from other hotel apps, including:
New! Travel Wishlists. An in-app exclusive experience, members can now save properties to their Wishlists page to view later – easily allowing them to track future stays or add past stays they enjoyed to their list.
Wi-Fi Auto Connect. When enabled, this feature automatically connects a guest's mobile device to a property's Wi-Fi as soon as they walk through the doors. A one-time sign on is required and takes only two taps to join. More than 1 million users have signed up globally.
Room charges in real time. Guests at more than 3,000 hotels across the Americas can view their room charges as they happen during their stay. Available on the Reservation Summary page, guests can see in-room charges such as room service and dining charges.
Room details and customization. Guests can now easily see the size of the room booked, so there are no surprises when they show up! Plus, IHG has made it easier for guests to personalize their stays, whether that's by booking a room with a view of the mountains or selecting one with more space.
Seamless loyalty benefits experience. IHG One Rewards members can conveniently explore their current loyalty tier benefits and discover the exciting rewards they can unlock as they progress to higher tiers, as well as access and redeem Milestone Rewards, including free nights, food and beverage vouchers and complimentary suite upgrades.
Updated Wallet. Google and Apple Wallet users can add their IHG One Rewards membership and reservations to their digital wallet allowing for convenience and ease during travel.
More languages. The re-architected app is available in 20 languages across six global and Greater China focused app stores.
Jolie Fleming added: "Our app is designed for a new kind of loyalty program and for a new kind of traveler. We designed this app with our customers and are proud to say that it has exceeded expectations. The app's exceptional adoption rate, positive user feedback, and transformative impact on guest experiences has reinforced IHG's standing as a global leader in redefining hospitality through technology."
The IHG One Rewards mobile app also offers members a Best Price Guarantee with no hidden fees; and the ability to track the availability of rooms in their favorite hotels. Plus, guests are able to use guest service support and chat directly with customer care representatives directly in the app. And, for our top tier Diamond Elite members, they get priority access to Dedicated Diamond Support through the app.
The future of the IHG One Rewards mobile app
The mobile app has come out of a transformational year and new updates are always on the horizon. Upcoming features include the launch of Apple AirPlay at IHG Hotels & Resorts and virtual 360° tours of select Hotel Indigo properties globally. Not to mention, guests will soon be able to share Wishlists with friends and family, making the travel booking experience even more engaging and fun.
ABOUT IHG HOTELS & RESORTS
IHG Hotels & Resorts is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Read More
Travel Technology
prnewswire | July 14, 2023
GetYourGuide, leading online travel booking platform, announced today the launch of four new 'Originals by GetYourGuide' — curated, one-of-a-kind experiences exclusively available on the platform — that will respectfully immerse travelers in Kyoto's rich culture and well-known traditions, offering unique access to never-before-seen locations. Created in collaboration with the Kyoto City Tourism Association (DMO Kyoto), GetYourGuide will open centuries-old doors, allowing travelers to appreciate the local heritage of the city and dive deep into Japanese culture at a time when travel to Asia-Pacific destinations is expected to rise by 94%.3
"After reopening to the world late last year, travelers are once again eager for a glimpse of Japan's history and traditions, and Kyoto, which has one of the largest collections of UNESCO World Heritage Sites, is at the top of their list," said Jean-Gabriel Duveau, VP of Brand at GetYourGuide. "Many of Japan's culturally significant sites are hard to access — or even off-limits to visitors — until now. Our newest Originals by GetYourGuide will help travelers discover Kyoto's sacred traditions and rich culture through immersive experiences that take them off the beaten path."
GetYourGuide's four new, bucket list-worthy experiences in Kyoto include:
Unlock Ninna-Ji, a UNESCO World Heritage temple and learn the art of Wagashi:
Commissioned by the imperial family, Ninna-Ji Temple in western Kyoto houses one of the longest-standing temple buildings and is recognized as safeguarding some of the best examples of Japan's temple craftsmanship. In this once-in-a-lifetime experience, travelers will unlock the gates to the Ninna-Ji's imperial and spiritual history before it opens to the public. A resident monk will guide them through the halls, including areas usually closed to the public, until they arrive at Ninna-Ji's private tea house where they will learn how to make traditional Japanese confections known as wagashi and enjoy a traditional tea ceremony. Travelers will prepare these delicacies instructed by a wagashi chef who has been recognized as one of the best by the Japanese government.
Uncover the hidden world of Japanese maiko:
Kyoto, the former imperial capital, is the birthplace of geiko (Kyoto's geisha) culture, training female performance artists to entertain guests at teahouses and social events by singing, dancing, performing music, hosting tea ceremonies, and serving food and drinks. In an extraordinary opportunity to learn from and interact with a maiko — a geiko apprentice — travelers will be guided through the historic Gion district, Kyoto's famous geiko neighborhood, by a knowledgeable local guide. They will learn about the traditional customs and practices of maiko and geiko, then witness an authentic maiko performance inside a teahouse, get to play maiko games and ask questions directly from the apprentice — an opportunity that is rarely granted to the public.
Take in the ancient art of Noh theatre:
Travelers will venture to the beautiful, remote village of Ohara nestled in the mountains of northern Kyoto, where visitors to Kyoto rarely stray and a prominent Noh family resides. In a guided tour of the village, they will learn about Noh, an ancient performing art combining dance and theater that is still practiced today. Permitted inside a Noh Master's studio, travelers will see his costumes and centuries-old masks close up, and witness a private performance in his home. At the pinnacle of this experience, participants will be allowed to try Noh themselves — a rare event since traditionally, only Noh families may practice this art form.
Practice a guided meditation with a Zen monk:
Zen gardens and temples have long been a focal point for visitors to Kyoto and are the lifeblood of the city. In this exclusive experience, travelers will have a rare opportunity to experience the daily life of a Zen monk and gain insight into the history and practices of the temple as they enter the Jōju-ji Temple, a hidden gem known locally for its spectacular summer maple foliage. Here, they will learn about the history of Zen and its impact on Japanese culture, then experience a traditional Zen meditation with the temple's resident monk and get a glimpse into how this ancient wisdom lives on today. The exclusive visit will conclude with a lunch of Shojin, the traditional vegetarian fare of Zen Buddhist monks.
To book a visit to any of the four Kyoto Originals, please visit the GetYourGuide website. Reservations are available on a first come, first served basis on select dates through November 2023.
About GetYourGuide
GetYourGuide, is the leading global online marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover and book the best and most unique activities in any destination — including guided tours by local experts, culinary excursions, cooking and craft classes, skip-the-line tickets, as well as exclusive bucket list experiences.
Today, GetYourGuide offers more than 75,000 activities from over 16,000 experience creators. Since launch, travelers from over 150 countries have booked more than 80 million tours, activities and attraction tickets through GetYourGuide.
Powered by a global team of more than 700 travel and tech experts, the company is headquartered in Berlin, Germany, and has 17 local offices around the world (including in the UK and USA).
Read More
Travel Technology
businesswire | August 07, 2023
OAG, the world’s leading data platform for the global travel industry, has acquired Infare, the leading provider of competitor air travel data, from Ventiga Capital in a deal valuing the combined entity at over US$500m. Together, OAG and Infare have an exciting journey ahead to leverage a truly market-leading end-to-end data platform to serve mission-critical air travel intelligence needs across the world.
With renowned industry heritage, both businesses share a deep passion for quality, accuracy, and customer-centricity. Together, there is a significant opportunity for OAG and Infare to better serve airline partners and the wider travel ecosystem with high-quality data and innovative solutions.
Infare is the partner of choice for airlines demanding the highest quality competitor air travel data source to support their growth. Combining OAG’s existing data solutions with airfare data creates a compelling proposition for customers who can get a broader picture of supply and demand. This enables customers to forecast resource, evaluate travel demand and competition, and build more complex and innovative models to drive revenue and profitable growth.
Through the acquisition, OAG now grows to over 300 employees globally across 10 offices.
Phil Callow, CEO of OAG, commented:
“The increasing dynamism in global travel and technology is fuelling a need for more sophisticated, granular data to understand, manage and unlock growth in air travel. The acquisition of Infare strengthens our ability to deliver consistent and accurate information across the wider supply and demand value chain. Together, we are enabling new and existing customers to thrive and innovate ahead of their counterparts. I am excited to welcome Infare colleagues to the OAG family.”
Nils Gelbjerg-Hansen, CEO of Infare, commented:
“Access to comprehensive and accurate data is paramount for making informed business decisions. Airlines rely on data to gain valuable insights into customer behaviour, market trends, and operational efficiency. Our technology platform, data sets, and intelligence software complement OAG’s and will greatly benefit our customers worldwide. We see this as a unique opportunity to expand our services and introduce new innovative products for our customers, we are excited about the journey ahead together.”
Both management teams will continue in the Group and will retain a shareholding, with fresh backing provided by Vitruvian Partners.
Ben Johnson, a Partner at Vitruvian, commented:
“OAG and Infare are both clear leaders in their respective global markets. The combination creates additional growth opportunities for both teams. Vitruvian is delighted to support this ambitious technology company and renew our relationship with them for the years to come.”
Niclas Gabrán, Managing Partner at Ventiga Capital Partners, commented:
“It has been a pleasure working together with Nils and his team to build Infare into a leading travel data provider through organic growth and acquisitions. Infare’s next chapter as a part of the OAG family will undoubtedly create further growth opportunities both within and outside the air travel sector.”
About OAG
OAGis the leading data platform for the global travel industry, powering the growth and innovation of the air travel ecosystem since 1929. It has the world’s largest network of flight information, covering the whole journey from planning to customer experience. Customers include airlines, airports, travel technology players, aviation service providers, government agencies, financial institutions, and consultancies. Headquartered in the UK, OAG has operations in the USA, Singapore, Japan, China, and Lithuania.
About Infare
Infare is the leading competitor air travel data provider, empowering airlines to make effective pricing decisions. Infare’s mission is to fuel airline systems with high-quality competitor air travel data delivered daily, multiple times a day or live. Founded in 2000 and headquartered in Copenhagen, Denmark, the company has a global reach and presence worldwide.
About Vitruvian Partners
Vitruvian is an independent growth capital firm headquartered in London with a global presence. Vitruvian focuses on dynamic situations characterized by rapid growth and change across industries spanning technology, financial services, healthcare, and business and consumer services. Vitruvian is among the largest pools of capital in Europe supporting innovative and higher growth companies. Vitruvian Funds have backed over 90 companies and have assets under management of €15+ billion. Notable investments to date include global market leaders and innovators in their field such as Skyscanner, Sykes Holiday Cottages, CFC Underwriting, CallCredit, Travel Counsellors, Trustpilot, Farfetch, Just Eat, Wise, and Global-e.
About Ventiga Capital Partners
Ventiga is an entrepreneurial and growth-focused investor partnering with exceptional entrepreneurs and management teams to achieve sustainable, profitable growth and transformational value through active, engaged, and responsible ownership. Ventiga invests in profitable growth companies with superior business expansion potential, primarily in the B2B services space.
Read More