HOSPITALITY TRENDS
Olo Inc., | February 13, 2023
Olo Inc., a renowned open SaaS platform for restaurants that facilitates hospitality at every guest touchpoint, recently announced the availability of Borderless functionality for all customers of Olo Pay. This unlocks the advantages of streamlined payment across a larger set of 600 brands in Olo's network to improve the checkout experience for guests. This feature and several other product innovations are now available to aid its restaurant clients in providing superior hospitality.
Borderless, which was offered only to customers using Olo Pay's white-label interface Serve, is now available to all Olo Pay customers, including those with custom ordering websites and apps, allowing more brands to increase revenue and gain actionable guest data. For example, its capabilities eliminate the need for guests to remember passwords or enter credit card information at every transaction, simplifying the checkout process. It also lets restaurants increase guest retention, basket conversion, and visit frequency, improves the guest experience and de-identifies guest data to guide high-level business decisions.
Olo also introduced QR Code Ordering and Geolocation Partner Notifications this quarter. The new QR code ordering capability lets guests update their table numbers quickly and easily from their mobile device, allowing them to dine where they want and connecting guests to servers, thereby enhancing on-premises dining.
Expo, Olo's tablet-based software solution for restaurant front-of-house workflow, now displays guest arrival and approaching notifications for restaurants using Geolocation Partner Notifications. The feature's automation solves the need for multiple tablets and facilitates quick and fresh food preparation for guests.
About Olo
New York-basedOlo is a major on-demand commerce platform driving the digital transformation of the restaurant industry. The platform provides the infrastructure to capture consumer demand and manage orders across all channels. Through integrations with over 300 technology partners, its customers can create digital experiences with the industry's most robust and adaptable restaurant commerce ecosystem. Over 500 restaurant brands utilize Olo to increase digital sales, maximize profitability, and maintain direct customer relationships.
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HOSPITALITY TRENDS
Highgate | January 23, 2023
Highgate, a company involved in hotel management, investment, technology, and development, has announced the launch of HG Portugal, as well as the relaunch of the Dorsett City London Hotel. HG Portugal opens with a portfolio of 18 hotels in several Portuguese markets, including Lisbon, Algarve, and Porto.
The portfolio includes hotels under the Hilton and IHG brand families and many notable independent hotels, such as Salgados Palace, Cascade Resort, and Sao Rafael Atlantico. In addition, the portfolio spans urban full-service hotels, waterfront luxury resorts, lifestyle boutique hotels, and large convention facilities, all drawing from core competencies across Highgate's global footprint.
Highgate has selected Alexandre Solleiro as Chief Executive Officer of HG Portugal as part of its efforts to build a best-in-class operating capability in Portugal. Alexandre Solleiro brings more than 30 years of hospitality leadership expertise in Portugal, and he is supported by a dedicated leadership team from all disciplines. The team will leverage Highgate's existing resources and platforms in Europe, the Caribbean, the United States, and Latin America while also bringing specialized Portugal-based experience.
Highgate brings global experience as an owner/operator in leisure destination markets and lifestyle, branded, and city-center hotels to the Portugal market. It adds unique value to its managed hotels via a platform designed to optimize distribution, operational efficiencies, and hotel concept development.
The launch of HG Portugal follows the October 2021 announcement of two portfolio additions in the UK market: Grosvenor House Suites in London's Mayfair District and the Dorsett City London Hotel. As part of a more extensive repositioning, Highgate will also begin running the Dorsett City London Hotel using a relaunched concept on March 1, 2023.
Arash Azarbarzin, Chief Executive Officer of Highgate, stated, "The launch of HG Portugal complements Highgate's recent re-entry into the UK management space, furthering the application of our proven business towards strategic global opportunities." He added, "Honed over the last 30 years, we will apply our innovative approach to operations, distribution, food and beverage, branding, and positioning during a remarkable moment for Portugal, as more travelers are discovering its magnificence as a prime destination."
(Source – PR Newswire)
About Highgate
New York-based Highgate is a leading hospitality management and investment company. It is a prominent figure in the US gateway markets, which include Boston, Honolulu, Miami, San Francisco, and New York. It is also expanding its presence in Europe using properties in Barcelona and London. Highgate offers professional guidance at every stage of the hospitality property cycle, from development and planning to disposition or recapitalization. Highgate is a trusted partner for major hotel brands and top ownership groups, with an executive team comprised of some of the industry's most experienced hotel management leaders.
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INDUSTRY OUTLOOK,HOSPITALITY TRENDS
INTELITY | December 26, 2022
Contents
1. Partnership Revision to Add Unifocus into INTELITY's R5
2. What's New in the Platform?
INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider.
In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY.
1. Partnership Revision to Add Unifocus into INTELITY's R5
R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows.
2. What’s New in the Platform?
“INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.”
– Micarl Hill, SVP of Brand Development at the Forbes Travel Guide
The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world.
About INTELITY
INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others.
About Unifocus
Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.
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