TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Air Canada and United Airlines | July 25, 2022
Air Canada and United Airlines announced a joint business agreement for the Canada-U.S. transborder market, building on their long-standing alliance, that will give more flight options and better flight schedules to customers traveling between the two countries. Customers will be able to connect to 38 codeshare destinations in the U.S. and eight of the most popular cities in Canada — all while enjoying the benefits of the carriers' MileagePlus® and Aeroplan loyalty programs. The agreement will also strengthen and grow both carriers' networks and help accelerate their COVID-19 recovery. United is a world-class airline and we are pleased to significantly expand our well-established partnership to further enhance the customer journey between Canada and the U.S. by offering more choice, greater convenience and an improved airport experience, said Mark Galardo, Senior Vice President of Network Planning and Revenue Management at Air Canada. "This agreement marks a new phase in our evolving relationship that will speed the recovery from the pandemic and strengthen both carriers. It will also enable us to optimize our hubs and schedules and to broaden our global network connectivity to maintain our leadership in the market.
"With this new agreement, we are further strengthening our long-standing partnership with Air Canada, As international travel continues to recover, this expanded partnership will provide an enhanced experience for all transborder travel."
-Patrick Quayle, Senior Vice President of Global Network Planning and Alliances at United.
Customers who search for flights between the U.S. and Canada on United's or Air Canada's websites and apps will find more flight options scheduled at more convenient times. Codeshare between the two carriers will also be expanded and members of both the MileagePlus and Aeroplan programs will have more accrual and redemption options.
In 2019, the U.S.-Canada transborder market was the second largest international passenger air transportation market in the world and the largest international market for both Canada and the U.S., as measured by seats.
Air Canada and United already cooperate in the transborder market, according to the terms of their existing U.S. antitrust immunity. Under the joint business agreement, subject to compliance with U.S. and Canadian regulatory and antitrust requirements, the two airlines will now be able to,
Coordinate their networks and schedules, enabling the carriers to offer customers more choice, including more flights throughout the day and more access to each airline's seat inventory.
Enhance codeshare on transborder flights, excluding certain U.S. leisure markets and territories. The carriers anticipate customers will be able to connect to 46 transborder codeshare destinations with more than 400 daily frequencies in 2022 – with opportunities to add more codeshare destinations for domestic routes within Canada and the U.S.
Sell seats on each other's transborder flights and share revenue on flights between hub markets (where regulatory authorities and antitrust requirements allow), allowing the carriers to grow their overall capacities.
Align customer policies for greater consistency and enable the seamless provision of onboard products, establish airport co-locations where available and provide extra value to each carriers' frequent flyer programs.
Allow the two carriers to work closer together to advance their sustainability objectives.
The implementation of an expanded partnership builds on the existing close cooperation of the two carriers and previously acquired regulatory approvals. United and Air Canada are also founding members of Star Alliance and a transatlantic joint business agreement with the Lufthansa Group.
About Air Canada
Air Canada is Canada's largest airline, the country's flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25th anniversary in 2022. Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for managing COVID-19. Through its leading travel loyalty Aeroplan program, Air Canada offers the ability to earn or redeem points on the world's largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental rewards. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada's passenger flights and cargo-only flights with its fleet of Boeing 767-300 freighters. Air Canada has committed to a net zero emissions goal from all global operations by 2050.
United's shared purpose is "Connecting People. Uniting the World." From our U.S. hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C., United operates the most comprehensive global route network among North American carriers. United is bringing back our customers' favorite destinations and adding new ones on its way to becoming the world's best airline. For more about how to join the United team, please visit www.united.com/careers and more information about the company is at www.united.com. United Airlines Holdings, Inc., the parent company of United Airlines, Inc., is traded on the Nasdaq under the symbol "UAL".
TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL
Mastercard | June 24, 2022
Mastercard expanded its Mastercard Travel and Lifestyle Services platform. New partnerships that focus on smooth travel experiences and memorable moments for its cardholders are at the crux of this expansion. New features include WhatsApp servicing, COVID alerts and offers like lounge access when flights are delayed are offered to customers.
“Many of us eagerly await the chance to satisfy our love for travel, but it can be stressful to plan a trip with so many uncertainties about what traveling will look like, At Mastercard, we’re here to support every step of the journey — from planning to booking to transportation to experiences in destination — so travelers can focus on what really matters. After two years of disruptions, we know that time with our loved ones is truly priceless.”
-Mastercard’s Stephanie Meltzer-Paul, executive vice president, Global Loyalty
In addition to providing direct service to cardholders, Mastercard assists governments, businesses, and brands in understanding changing consumer patterns and preferences to build and test programs and incentives. Mastercard services give customers everything they need to welcome back travelers, from market analysis and insights to marketing solutions and consumer engagement strategies. The Tourism Innovation Hub in Spain, for example, was recently established to develop customized goods and solutions to enable a sustainable, inclusive return to travel through innovation, research, and collaboration throughout the ecosystem.
Mastercard Travel & Lifestyle Services is a travel planning and booking portal that provides World and World Elite cards with unique guarantees, amenities, and upgrades, as well as 24/7 concierge and premium offers and entertainment from major travel brands. With the experience economy in full swing, travelers can satisfy their wanderlust with customized city tours informed by local experts and member favorites via the Inspiration Module. The program now features WhatsApp servicing, which is presently accessible in certain geographies2 throughout the world and will be available globally by the end of the year, where members can message Lifestyle Managers regarding travel and concierge requirements from their phone.
Cardholders benefit from the Lowest Hotel Rate Guarantee, and the Mastercard Hotel Stay Guarantee, as well as free nights and preferential treatment at over 4,000 4- and 5-star properties worldwide. In addition, travelers can book once-in-a-lifetime Priceless Experiences while in location, such as a dream vacation to London and Paris with Michelin-starred restaurants, luxury glamping in Sweden's Blekinge archipelago, or a visit to the top of New York City's One World Observatory.
Premier Programs and New Travel Partnerships
In addition to the preferred experience of Mastercard Travel & Lifestyle Services, Mastercard has formed several new alliances to provide perks that reduce travel stress and promote more enjoyable experiences.
Convenience: Cardholders enjoy access to a global network of over 1,100 airport lounges for delayed flights or relaxing in quiet. Mastercard Flight Delay Pass, currently accessible in select locations worldwide, provides complimentary lounge access on eligible delayed flights. FastTrack in Europe was also recently established, as was Mastercard Travel Pass in Canada, providing a hassle-free airport experience.
Connection: Starting in the Asia Pacific and expanding to additional regions later this year, select cardholders now have access to complimentary worldwide roaming data packs for use in more than 200 countries, and a 15% Mastercard discount on top-ups via Flexiroam.
Care: Through Sitata, cardholders can opt-in to get real-time notifications and the most recent COVID limits and requirements, including testing locations and cost.
Convenience: The new mycardbenefits.com is a digital insurance platform that allows Mastercard cardholders to instantly access – and smoothly submit – claims for the insurances contained on their card, such as vehicle rental, and lost luggage replacement, mobile phone, and trip cancellation.
Cash Rewards: Use Mastercard Travel Rewards to shop and earn cash rewards at hundreds of prestigious retailers in 19 destinations, and thousands of online deals for unique save
IMG & bolt | July 29, 2022
International Medical Group® (IMG®), an award-winning global insurance benefits and assistance services company, has announced a new partnership with bolt, an international insurtech and leading provider of mobile device protection programs.
IMG now offers Mobile Device Protection as an optional add-on when purchasing a plan within the Patriot Travel series, IMG's market-leading travel medical insurance offerings. The add-on provides coverage for repair or replacement of a traveler's mobile device if it is lost, stolen, or accidentally damaged during their trip.
"We know how indispensable devices like cell phones and tablets have become in nearly every phase of travel: housing boarding passes and tickets, communicating with friends and family, and documenting your travels while abroad,By partnering with bolt to offer Mobile Device Protection, we are taking another step toward our goal of providing products and services that meet nearly every traveler and expatriate need while away from home."
-Amanda Winkle, IMG Chief Commercial Officer.
If a traveler's mobile device is damaged while traveling, such as a broken screen or internal overheating, they can quickly and easily get reconnected to their digital life through an integrated claims process. bolt will help get the device repaired, provide a cash settlement for the replacement cost of the device, or replace the phone.
"This partnership acknowledges the importance of protecting wireless devices when customers need it the most, especially when they may be far away from home and rely on their smartphones to serve as a lifeline," said Clayton Bodnarek, EVP of Alternative Distribution at bolt. "Our work with IMG brings comfort to customers who are traveling, knowing that if there is an emergency and they need the connection a device brings, we'll be there for them."
IMG plans to offer the optional Mobile Device Protection add-on with more of its insurance products in the future. For more information on the industry-leading travel and health safety solutions IMG offers, please visit www.imglobal.com.
About International Medical Group® (IMG®)
International Medical Group® (IMG®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG's world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.
bolt is the leading insurance exchange for the P&C insurance industry, uniting distributors and providers on a single platform to transform the way insurance is bought and sold. The result is the world's largest exchange working with two-thirds of America's leading carriers, helping more people protect the things they value.