Thomas Cook announces partnership with G Adventures and G Touring

Travel Daily Media | September 16, 2019

Thomas Cook has appointed G Adventures and G Touring as its new Thomas Cook Tours partner. With more than 90 years of combined experience in the touring sector, G Adventures and G Touring’s Travelsphere and Just You brands will launch three new programmes within Thomas Cook Tours, which will be rolled out across the Thomas Cook retail network this autumn.Kathryn Darbandi, director of retail and customer experience in UK at Thomas Cook said: “G Adventures and G Touring’s all-encompassing range of tours means that we will be able to offer our customers more choice under our Thomas Cook Tours brand and will allow us to grow our tours business.”

Spotlight

Let’s explore some of the current processes around pipeline management and forecasting and how they can be improved.

Spotlight

Let’s explore some of the current processes around pipeline management and forecasting and how they can be improved.

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DESTINATION AND TOURISM, HOSPITALITY TRENDS

Grand Hyatt Shenzhou Peninsula Celebrates Official Opening

Hyatt Hotels Corporation | October 31, 2022

Hyatt Hotels Corporation announced the opening of Grand Hyatt Shenzhou Peninsula in Wanning, Hainan, a distinctive destination for a luxurious escape offering immersive experiences and unforgettable moments for guests of all ages.The oceanfront resort is set on Shenzhou Peninsula, a natural treasure located off the east coast of Hainan Island with a comfortable tropical climate, fresh air, golden beaches and crystal-clear waters. Nestled among lush gardens with stunning views of the South China Sea to the south and a tranquil inner sea to the north, the resort provides a welcoming environment to relax, indulge and play. It is also just a short distance from popular scenic, cultural and lifestyle attractions, including surfing spots boasting spectacular waves, and world-class golfing at The Dunes located just 10 minutes’ drive away. “With the opening of Grand Hyatt Shenzhou Peninsula, we are excited to welcome guests to experience all the pleasures of a tropical resort in awe-inspiring surroundings, elevated by the luxurious comfort, theatrical dining experiences, exceptional amenities and welcoming service that the Grand Hyatt brand is known for,” -Terence Ng, general manager, Grand Hyatt Shenzhou Peninsula. Design Grand Hyatt Shenzhou Peninsula’s contemporary design combines the essence of relaxed coastal living with Hainan’s unique cultural heritage infused with Southeast Asian influences. This is expressed in Balinese-inspired architecture and interiors styled with a graceful Hainan touch. Natural materials and nature-inspired aesthetics also create a sensory connection to the destination. Buildings are clustered throughout the lush grounds and along the waterfront, creating an inviting mix of spaces for rest and relaxation. Guestrooms Starting at 570 square feet (53 square meters), the resort’s 262 spacious guestrooms and suites are havens of modern comfort with floor-to-ceiling windows and balconies that maximize extraordinary garden or ocean views. The resort also features unique kid-themed rooms that add a touch of magic and adventure to family holidays with fun themes such as “curious universe” and “fantasy dream.” Guests staying in Grand Club guestrooms and World of Hyatt Elite members can enjoy access to the Grand Club lounge, which provides a gorgeous panorama of the sea. Grand Club privileges include personalized check-in and check-out service, continental breakfast, all-day refreshments, evening cocktails and exclusive use of the club’s outdoor pool. Dining Grand Hyatt Shenzhou Peninsula’s lineup of world-class dining options engages guests in an exciting journey of flavors that celebrate some of the finest culinary traditions. Embracing seasonality and sustainability, Yu restaurant specializes in traditional dim sum and authentic home-style Cantonese and Hainan cuisine, with indoor and outdoor areas and three private dining rooms with a sea view. Luigi’s is a cozy trattoria-style restaurant serving handmade Italian comfort food. At Pool House, guests can relax to the sound of the waves while savoring the delights of an Asian barbecue accompanied by signature Tiki cocktails in a sophisticated beach club atmosphere. The Lounge offers an elegant environment to enjoy a cup of coffee or Chinese tea while catching up on emails, gathering with friends, or simply enjoying a quiet moment between activities. River Pavilion will open next year and feature three unique dining and bar concepts devoted to the finest experiences of Japanese cuisine and beverages, including sushi, yakitori, and Japanese beer and sakes. Guest Experiences Shenzhou Peninsula’s warm tropical climate is perfect for swimming in all seasons. The resort features three swimming pools, including an indoor pool, the Grand Club pool, and an oceanfront pool with recreational activities for kids, designed to create special family moments. Other offerings include a 24-hour fitness center, mahjong and karaoke. Camp Hyatt kids’ club is also available offering games, entertainment and activities, including a rock-climbing wall, a movie house, and a kitchen to inspire budding young chefs. Oceanfront Weddings and Events From intimate gatherings to gala events, Grand Hyatt Shenzhou Peninsula elevates every occasion with versatile venues that exude modern sophistication, heightened by natural light and sea views. The resort offers more than 27,900 square feet (2,600 square meters) of indoor and outdoor spaces, including a 6458-square-foot (600-square-meter) Grand Ballroom, three 1,076-square-foot (100-square-meter) Grand Residence venues and two spacious lawns, setting the stage for an exceptional meeting, event experience or an enchanting wedding by the sea. Guided by its purpose of care, Hyatt’s multi-layered Global Care & Cleanliness Commitment further enhances its operational guidance and resources around colleague and guest safety and peace of mind. To learn more about Hyatt’s commitment, please visit: hyatt.com/care-and-cleanliness. About Grand Hyatt Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®; Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

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TRAVEL TECHNOLOGY, INDUSTRY OUTLOOK, HOSPITALITY TRENDS

Paysafe Partners With HotelKey to Streamline Payments for US Hotels

Paysafe | October 21, 2022

Paysafe (NYSE: PSFE), a leading specialized payments platform, announced a new integrated payments partnership with HotelKey, a cloud-based software solution provider for the hospitality industry. Paysafe will seamlessly integrate with HotelKey’s software solutions to streamline payments for U.S. hotels across their front-desk, hospitality, retail, food and beverage, and other back-of-house operationsHotelKey’s software solutions are currently deployed across thousands of hotels in the U.S. and are designed to help individual properties and hotel chains, including independently-owned and franchised hotels, manage their end-to-end guest operations. Paysafe will support HotelKey’s mission to simplify hotel property management by establishing a centralized hub for payment processing to securely process in-person, card-present and card-not-present transactions across all designated sales channels. The integration will provide properties using HotelKey’s simple, cloud-based software applications with the enhanced ability to offer frictionless online credit and debit card payments to hotel guests for transactions at the front-desk, in bars and restaurants, and for onsite events and catering services. This solution provides the flexibility for properties to process transactions through a secure payment gateway, including Freedom Pay, Elavon, or Shift 4 gateways, to maximize revenue and overall efficiency of payment acceptance while enabling more hotels, regardless of their size or scale of business, to meet U.S. and international travelers’ payment preferences. HotelKey’s integration with Paysafe supports in-person, or card-present, transactions across all retail touchpoints a property can offer. As well as check-ins and on-property hospitality, payment processing for purchases made onsite at convenience stores, gift shops, spas, salons, restaurants, bars, and other recreational services, will all be supported. In addition to processing guest-related transactions, Paysafe will integrate with HotelKey’s back-of-house-focused app to streamline payments for recurring purchases that support day-to-day operational needs, including food and beverage orders to restock onsite bars and restaurants, guest room linens, and essential supplies for housekeeping and maintenance teams. “We’re passionate about partnering with innovative technology companies to develop forward-thinking payment solutions. Our partnership with HotelKey is an exciting opportunity to reinvent the retail and payments experience for the hospitality industry. With HotelKey, we look forward to providing the dedicated support that will help U.S. hotels continue to thrive.” -Afshin Yazdian, President of Merchant Solutions at Paysafe Alexander Schindelbeck, VP of Operations, commented: “We’re excited to partner with Paysafe to provide our hotel clients with an embedded payment solution that addresses growing consumer demand for convenience by creating a seamless payments experience that simplifies the day-to-day responsibilities of property staff, and increases owner visibility of their property’s payment processing from a single reporting dashboard.” About Paysafe Limited Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. About HotelKey HotelKey is a cloud-based Property Management System designed for the Hospitality Industry. Since 2014, HotelKey has provided software solutions that are efficient, reliable, and easy to use. The HotelKey Platform combined with its world class Client Services teams supports individual properties, small to large sized portfolios, and global enterprises. HotelKey is based in Dallas, TX., and serves clients worldwide from offices in South Asia and Europe. For more information, visit www.hotelkeyapp.com.

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DESTINATION AND TOURISM, HOSPITALITY TRENDS

NEOM names first partner hotel brands with Ennismore

NEOM | October 18, 2022

Hotel Development, the NEOM division responsible for building a future-centric hospitality ecosystem in the northwest corner of Saudi Arabia, has signed its inaugural hotel partner, Ennismore. With a blank canvas and no legacy infrastructure, Hotel Development will capitalize on the region's potential to establish a new era for the industry – one of imagination and a sense of duty to guide and inform how humanity engages with our world. The division will also support NEOM's bold ambitions to attract more than five million visitors by 2030.The agreement signed with Ennismore, the world's fastest-growing lifestyle hospitality company, corresponds with Hotel Development's main goal of establishing global partnerships. The inaugural tie-up will see two of Ennismore's iconic brands – 25hours Hotels and Morgans Originals – open properties in TROJENA, NEOM's mountain tourism destination that features a ski village. "Hotel Development aims to accelerate human progress by redefining how we travel, stay, and live. Our partnership with Ennismore echoes our mission to pioneer in the space of experiential hospitality in a way that shapes the future of hotels in the Kingdom and beyond. With a shared passion for developing differentiated and imaginative hospitality concepts, we look forward to seeing this relationship – and others like it – flourish." -Chris Newman, Executive Director, Hotel Development at NEOM Philip Gullett, Executive Director and Region Head, TROJENA, said: The mountains of TROJENA are set to become one of the most awe-inspiring destinations the world over. Both 25hours Hotels and Morgans Originals are ideal brands for TROJENA as we look to deliver extraordinary experiences for residents and visitors seeking luxury, adventure, entertainment, livability, and escape from the status quo. "25hours Hotels and Morgans Originals are lifestyle brands rooted in creativity, bringing design-focused spaces and authentic culinary experiences, creating deep connections with our guests. As we grow globally, we are excited for our brands to open in TROJENA, a unique setting, which will attract both local and international visitors." -Gaurav Bhushan, Co-CEO of Ennismore The 25hours team, together with founder Christoph Hoffmann and Berlin's Studio Aisslinger are working on a bespoke story and design concept for TROJENA. The narrative is inspired by the futuristic architecture of the building and will include nods to science-fiction movies as well as to the alpine heritage of the brand. The 25hours Hotel will have an in-house cinema, a farm-to-table restaurant, a bike workshop with co-working, as well as a rooftop restaurant with pool. The Morgans Originals hotel will be designed to transport guests from the surreal and natural landscapes of TROJENA, into a world rooted in the iconic cultural legacy of the brand. The hotel will feature four world-class dining outlets and a 2,000-meter destination spa and bathhouse, in addition to an architecturally significant ski slope roof and rooftop pool bar overlooking the dramatic TROJENA mountains. The hotel will also feature an eight-story vertical core with microclimates and immersive art experiences that will showcase the individuality of the brand. Early enabling construction works have already commenced in TROJENA, with the main construction work on the ski village due to begin at the end of 2022. In addition to hospitality, the village includes residential components centered around a public plaza, as well as high- end retail and dining experiences. The sides of the mountain extend onto the roof of the village, creating a stunning ski slope skyline that can be activated year-round through various adventure sports facilities. Tasked with driving the establishment of a world-class tourism sector, Hotel Development aims to serve the diversification goals of Saudi Vision 2030. In addition to forming strategic partnerships, the division will work alongside tourism sector partners on nurturing ambitious talent and proud Saudi ambassadors who will form the bedrock of the industry. Championing a culture of diversity and expertise, the division aims to build an ambitious workforce empowered to ideate boldly and reimagine hospitality from the ground up. About NEOM NEOM is an accelerator of human progress and a vision of what a new future might look like. It is a region in northwest Saudi Arabia on the Red Sea being built from the ground up as a living laboratory – a place where entrepreneurship will chart the course for this new future. It will be a destination and a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation. NEOM will include hyperconnected, cognitive cities, ports and enterprise zones, research centers, sports and entertainment venues and tourist destinations. As a hub for innovation, entrepreneurs, business leaders and companies will come to research, incubate, and commercialize new technologies and enterprises in groundbreaking ways. Residents of NEOM will embody an international ethos and embrace a culture of exploration, risk-taking and diversity. For further information email media@NEOM.com or visit www.NEOM.com and www.NEOM.com/en-us/newsroom. About Ennismore Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. It curates and manages unique properties and experiences in some of the most exciting destinations worldwide. Founded in 2011 by entrepreneur Sharan Pasricha, Ennismore and Accor entered a joint venture in 2021 to create a new autonomous entity, with Accor holding a majority shareholding. Creating the world's fastest-growing lifestyle hospitality company, it brings together Ennismore's know-how in building brands with creative storytelling, design, and authentic experiences, with Accor's wealth of knowledge in delivering scale, network growth and distribution. Under the leadership of Sharan Pasricha, Founder & Co-CEO, and Gaurav Bhushan, Co- CEO, Ennismore comprises 14 brands - with 101 operating properties and further 137 in the pipeline - and a collection of over 150 culturally relevant and diverse restaurants and nightlife destinations. Ennismore puts innovation at the center of everything it does, with four dedicated in-house specialist studios, which obsess every guest touchpoint including Carte Blanched – a fully integrated F&B concept platform; a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations division. Ennismore has been included in Fast Company's World's Most Innovative Companies lists in 2020 and 2021; ranked #29 in FT1000: Europe's Fastest-Growing Companies; and is part of FT Future 100 - the UK's fastest-growing businesses that are shaping the future of their sector. The Ennismore brands: 21c Museum Hotel, 25hours Hotels, Delano, Gleneagles, Hyde, JO&JOE, Mama Shelter, Mondrian, Morgans Originals, SLS, SO/, The Hoxton, TRIBE and Working From.

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