Arabian Travel Market | May 17, 2021
The 28th edition of Arabian Travel Market (ATM), the region's largest travel and tourism showcase, returned to Dubai on May 16 to focus on Tourism for a Brighter Future during the opening session at ATM's Global Stage.
With the year 2021 ushering in a new era for travel and tourism, leading industry leaders from around the world kicked off the dialogue on the ATM Global Stage by providing insight into the factors behind the sector's rapid recovery. Vaccinations, market segmentation and technological innovations, travel corridors, marketing, and product diversification have all been identified as key factors of substantial recovery by 2023.
During the Tourism Beyond Covid Recovery session on the ATM Global Stage, tourism ministers and key industry stakeholders from the Gulf and Southern Europe convened to discuss the vast opportunities for travel, tourism, and hospitality presented by the potential return of mass leisure tourism, medical and educational travel, business events, and, beyond that, cross-cultural exchange.
This was followed by the ATM China Tourism Forum, which highlighted China's continued significance as a major source market for many MENA destinations, as well as the imminent return of inbound tourism from China as destinations such as Dubai approach "Covid-19 safe" status due to the success of their domestic vaccination drives.
Meanwhile, at the ATM Travel Forward theatre, delegates heard from world-class technology leaders who shared industry-leading perspectives about the role of technology in the future of travel.
ATM 2021 will host 67 conference sessions with over 145 local, regional, and international speakers throughout the four-day event. Attendees on the Global Stage will also be able to attend the hotel industry forum, the ATM Saudi Arabia Tourism Summit: Transformation through tourism, an International Tourism & Investment Conference (ITIC), an aviation panel, and a special session on lessons learned contributing to the recovery and ongoing resilience in global travel.
ATM 2021, inaugurated by His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, CEO and Founder of Emirates Group, and Chairman of Dubai World, will take place from May 17 to 19.
iberostar hotels & resorts | March 25, 2022
Talkdesk®, Inc., a worldwide customer experience leader for customer-obsessed businesses, has been selected as the contact center solution provider by Palma-based tourism icon Iberostar Hotels & Resorts. Talkdesk facilitated Iberostar's transition from on-premises to virtual call center operations. Additionally, Talkdesk assists a prominent travel and tourism company in its cloud migration.
Iberostar Hotels & Resorts was able to construct a single virtual reservation center using Talkdesk CX CloudTM, an end-to-end customer experience solution. Advanced routing capabilities aided their agents in managing variable call volumes, and their agents' strong connection with SalesforceTM enabled them to give a more personalized experience to each visitor. The Talkdesk technology-enabled Iberostar Hotel & Resorts agents to continue providing the company's industry-leading customer service regardless of their location.
Lucía Rubio, contact centers and CX online director, Iberostar Hotels & Resorts, said, "With the Talkdesk solution, no matter where our agents are working, they have the tools they need to make guests feel valued and welcomed in every interaction."
"With a modernized virtual contact center solution, Iberostar Hotels & Resorts empowers their agents to support the kind of holiday experience guests deserve, from the very first contact onwards. Talkdesk is proud to partner with them in achieving their customer experience goals."
-Kieran King, chief customer officer, Talkdesk
DESTINATION AND TOURISM
INNISFREE HOTELS | December 29, 2021
Gulf Coast hotel operator and management company Innisfree Hotels is proud to announce that all four of their Pensacola Beach properties have been recognized by the Green Key Global Eco-Rating Program for their ongoing commitment to improving their environmental and fiscal performance.
The Green Key Global Eco-Rating Program is a first-of-its-kind “eco-audit” that awards hospitality and tourism enterprises up to 5 Green Keys based on their sustainability practices and diligence when it comes to eco-friendly operations. The Green Key Program is recognized by the Global Sustainable Tourism Council (GSTC), an international accreditation body that manages sustainability standards in travel and tourism.
Of the four Pensacola properties, Hilton, Hampton, and Holiday Inn Resort have each received a rating of 4 Green Keys, while the Surf and Sand was awarded 3 Green Keys. These initial keys demonstrate the hotel operator’s commitment and responsibility to sustainability and community engagement.
“As we step away from one of the most challenging years in hospitality, we’re humbled that guests have chosen to return to the Gulf Coast, and excited to introduce to them a better, greener Innisfree,We hope to set a new standard for sustainable travel and tourism, and these newly awarded Keys represent only the beginning of Innisfree’s commitment to environmental responsibility.”
-the company’s CEO, Ted Ent.
This recognition comes after the recent appointment of Brittney Barnett as Innisfree’s new Director of Sustainability. With over seven years of experience in community development and sustainability program implementation, Barnett joined Innisfree in October 2021 to pilot a new program focusing on climate action, resource preservation, ecological balance, and health and wellbeing.
Under Barnett’s leadership, Innisfree will continue to pursue the highest standard of sustainable operations.
It's inspiring to see our Pensacola Beach hotel teams prioritizing sustainability efforts despite the immense challenges the past few years have posed to their operations,” commented Barnett. “Looking ahead to 2022, we have many more exciting initiatives to roll out as we onboard more hotels into our sustainability program that focuses on ensuring regenerative business operations and thriving host communities.
Although each hotel has unique achievements, Innisfree’s Sustainability efforts include LED lighting upgrades throughout the hotel, boiler upgrades, installing an energy management system, procuring Energy Star certified appliances, low-flow showerheads, water saving aerator faucets in each guest room, and EV charging stations. Additionally, the hotel operator established new employee engagement practices that include developing sustainability action plans for each property, conducting sustainability trainings for staff, and establishing a platform for employees to share sustainability ideas. Bonus points were awarded for Innisfree's strong community involvement by leading social initiatives such as their “From the Ground Up” community garden, participating in “The Bail Project,” and “Parent University.”
And at the corporate level, Innisfree Hotels formally adopted a company-wide sustainability policy, established a strategic action plan, and formed a corporate green committee to lead their properties.
ABOUT INNISFREE HOTELS
For more than three decades, Innisfree Hotels has expertly developed and managed dozens of hotels in partnership with many of the world's most-recognized hotel brands. Today, the Gulf Coast-based company owns or manages 3,286 rooms and employs approximately 2,000 people. Innisfree is the largest beachfront hotel owner/operator in the Southeastern United States, boasting 14 beachfront properties along the Emerald Coast. Stretching its expansive portfolio to the Atlantic Ocean, Innisfree also operates seven beachfront/beach view hotels in many premier destinations, such as Amelia Island, Cocoa Beach, Hutchinson Island and Myrtle Beach. Innisfree has also expanded inland, adding key urban hotels in New Orleans, Sarasota, and Downtown Pensacola.
Innisfree is a triple bottom line company, measuring success not only in profits but also through its impact on people and on the planet. To these ends, Innisfree strives to promote a culture of responsibility and service to humanity. A value-driven corporate culture enables the company to have a deeper understanding of the needs of its guests, partners and clients, resulting in service that ensures fun and memorable experiences.
In 2019, Innisfree was ranked as one of the nation’s top Management Companies and top Owners & Developers by Hotel Business, the no. 1 hotel industry information source according to Harvey Research.