TRAVEL TECHNOLOGY

Tourism for Better Future, a Major Priority at ATM's Global Stage

Arabian Travel Market | May 17, 2021

The 28th edition of Arabian Travel Market (ATM), the region's largest travel and tourism showcase, returned to Dubai on May 16 to focus on Tourism for a Brighter Future during the opening session at ATM's Global Stage.

With the year 2021 ushering in a new era for travel and tourism, leading industry leaders from around the world kicked off the dialogue on the ATM Global Stage by providing insight into the factors behind the sector's rapid recovery. Vaccinations, market segmentation and technological innovations, travel corridors, marketing, and product diversification have all been identified as key factors of substantial recovery by 2023.

During the Tourism Beyond Covid Recovery session on the ATM Global Stage, tourism ministers and key industry stakeholders from the Gulf and Southern Europe convened to discuss the vast opportunities for travel, tourism, and hospitality presented by the potential return of mass leisure tourism, medical and educational travel, business events, and, beyond that, cross-cultural exchange.

This was followed by the ATM China Tourism Forum, which highlighted China's continued significance as a major source market for many MENA destinations, as well as the imminent return of inbound tourism from China as destinations such as Dubai approach "Covid-19 safe" status due to the success of their domestic vaccination drives.

Meanwhile, at the ATM Travel Forward theatre, delegates heard from world-class technology leaders who shared industry-leading perspectives about the role of technology in the future of travel.

ATM 2021 will host 67 conference sessions with over 145 local, regional, and international speakers throughout the four-day event. Attendees on the Global Stage will also be able to attend the hotel industry forum, the ATM Saudi Arabia Tourism Summit: Transformation through tourism, an International Tourism & Investment Conference (ITIC), an aviation panel, and a special session on lessons learned contributing to the recovery and ongoing resilience in global travel.

ATM 2021, inaugurated by His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, CEO and Founder of Emirates Group, and Chairman of Dubai World, will take place from May 17 to 19.

Spotlight

It’s common knowledge that US health care spending is an issue of concern and spiraling out of control. Voters rank health care as the single most important domestic issue. There’s growing awareness that the US doesn’t get the value of care for what it pays for either. The value of care that is realized for the amount spent is going down due to liability insurance and other costs. Furthermore, close to 50 million people in the US lack health insurance. The American healthcare system is the costliest in the world. Indeed, the high costs of American medicine have put many American businesses at a competitive disadvantage with foreign firms. In short, countries such as India, Thailand, Mexico, Dubai, and Costa Rica can provide healthcare treatment at much lower prices and better service than in the United States.

Spotlight

It’s common knowledge that US health care spending is an issue of concern and spiraling out of control. Voters rank health care as the single most important domestic issue. There’s growing awareness that the US doesn’t get the value of care for what it pays for either. The value of care that is realized for the amount spent is going down due to liability insurance and other costs. Furthermore, close to 50 million people in the US lack health insurance. The American healthcare system is the costliest in the world. Indeed, the high costs of American medicine have put many American businesses at a competitive disadvantage with foreign firms. In short, countries such as India, Thailand, Mexico, Dubai, and Costa Rica can provide healthcare treatment at much lower prices and better service than in the United States.

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CRUISE

Alaska Cruising: Holland America Line Demand Surges

Holland America Line | July 04, 2022

With pent-up demand and the U.S. Independence Day travel rush approaching, premium cruise line Holland America Line reported a surge in interest for Alaska cruising to the bucket list travel destination during June for the first time since before the COVID-19 pandemic. "People are excited to travel again while reconnecting with family and friends in a meaningful way,We're seeing the pent-up demand leading to increased booking as guests realize cruising is a hassle-free way to enjoy unique destinations such as Alaska." -Beth Bodensteiner, senior vice president and chief commercial officer for Holland America Line Our summer travel inquiries and bookings show people are feeling safe to explore again, Alaska is one of my favorite places to visit in the summer. A preferred partner, like Holland America Line, helps us provide clients with convenient departures to and from our own back yard to this amazing place, without the added cost of airfare.Michelle Glass, vice president of travel for AAA Washington "With the cost and recent challenges with air travel, we are seeing excitement and traction from guests within driving distance of our cruise homeports such as Seattle and Vancouver, We recently invested in local marketing near our homeports and we're already seeing that pay off." -Kacy Cole, vice president of marketing and e-commerce for Holland America Line Overall, Holland America Line continues to see a high level of interest in cruises that are only a short flight or drive away from guests' homes. On round-trip sailings from the United States, the cruise line visits 225 different ports in 91 different countries, serving more international destinations on cruises sailing round trip from a U.S. homeport than any other brand. The line's homeports in the United States include Seattle, San Diego, Boston, and Fort Lauderdale. In addition, Holland America Line operates more Alaska cruises from Vancouver, British Columbia, Canada, than any other cruise line.

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TRAVEL TECHNOLOGY

Coty and Ant Group Reach Strategic partnership to Deploy Alipay+ Solution in Global Travel Retail Industry

Coty Inc | August 03, 2022

Coty Inc. (NYSE: COTY) ("Coty"), one of the world’s leading beauty companies and global leaders in fragrance, has officially signed the Global Travel Retail Joint Business Partnership with Ant Group to enhance the cooperation in digitalization. The agreement means that Coty will be the first beauty company to reach the strategic partnership in travel retail to support digital platforms like Alipay and other digital payment methods at a global level through Alipay+, a suite of global cross-border mobile payments and marketing solutions operated by Ant Group.Based on the partnership, Coty will continue expanding the travel retail business through the digital operation powered by Alipay+, by creating comprehensive and diversified brand campaigns via Alipay and other payment platforms, and offering more customized consumer experience with higher quality and efficiency. This strategic partnership will extend from China to a wider area of APAC, and furtherly to Coty’s global travel retail market. In the past year, Coty's travel retail business saw an outstanding performance. The traffic and sales of brick & mortar retail stores in Hainan saw strong growth with the help of digital operation, and the duty-free business in China achieved a triple-digit growth. Digital operation is a clear strategic focus for Coty Travel Retail to innovate online and offline shopping experiences with a traveler-centric approach. Alipay, as a leading digital open platform leveraged by over 80 million businesses serving more than 1 billion consumers, is a valuable partner of Coty to co-create the future of beauty by innovative marketing capabilities and digital payment solutions. Since 2021, Coty has partnered with Alipay together on a series of travel retail activations, including Lancaster Super Brand Day, fragrance annual award, and had “Travel Around World” campaign debut in June. "The cooperation with Ant Group in digitalization will help us serve our customers better In the future, Coty and Ant will continue to work together to explore more possibilities of digital channels to improve consumer experience. We will also aim to deliver better services and products to more consumers around the world on their travel journey, and let them enjoy a better, more convenient and sustainable future." -Caroline Andreotti, Executive Vice President of Coty's Global Travel Retail Business, remarked at the signing ceremony. With the signing of this agreement, Coty will go forward hand in hand with Ant Group to boost the development of digital service as well as the travel retail business, and will continue to develop more in-depth cooperation in an all-round way, across precision marketing, omni channel activations, and digital payment solution. Coty's travel retail department is bringing the global iconic brands and tourists’ most favorable regional brands to travel retail channels, covering prestige and consumer brands, to build a matrix that include three product categories – fragrance, makeup, and skincare. At the present, the brands that Coty’s travel retail department is operating in Asia Pacific market include: 2-axis beauty brands (covering makeup and fragrance) -- Gucci beauty and Burberry beauty; the fragrance category -- Chloe, Tiffany, Miu Miu, Marc Jacobs, Calvin Klein; and the skincare category, of which, Lancaster, founded in Monaco in 1946, is a representative among the iconic high-end skincare brands. The skincare category, in particular, has grown exponentially in Asia and represents a huge growth opportunity for Coty Travel Retail. By launching Lancaster with an Asia-focused product line-up, Coty targets to become an even stronger global player in skincare. It features new merchandising designs and offers the Asian consumers effective, sophisticated, safe, and sustainable personal care products customized to fit their regional needs. The key markets for this new product line-up are China, Korea, Thailand, and India focusing on the key markets for the category in the travel retail industry and a strategic vector of growth for the company . Till now, Lancaster has set up four brick & mortar retail stores in Hainan and launched an official mini program on the Alipay platform, injecting a booster into the skincare business expansion of Coty in APAC. With innovative technologies and solutions, Alipay+ brings an easy way to capture digital-first customers and makes it more convenient for merchants to serve hundreds of millions of users of leading digital payment service providers. Especially, through a one-stop integration and simple technical adaption, merchants can access all existing and later-onboarded digital payment methods brought by Alipay+. Moreover, Alipay+ can help merchants further extend the reach of potential users through its rich marketing campaign solutions. Facing the impact and challenge caused by the COVID-19, Alipay+ has been working with brands since 2020, to find a way out for the travel retail industry in the post-pandemic era. With the comprehensive understanding of brand business, Alipay+ is making efforts to empower digital operation and transformation of business partners, and to improve consumers’ shopping experience with its payment and marketing solutions. About Coty, Inc. Founded in Paris in 1904, Coty is one of the world’s largest beauty companies with a portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. Coty serves consumers around the world, selling prestige and mass market products in more than 130 countries and territories. Coty and our brands empower people to express themselves freely, creating their own visions of beauty; and, we are committed to creating our own positive impact on the planet. Learn more at coty.com or on LinkedIn and Instagram. About Ant Group and Alipay+ Ant Group aims to create the infrastructure and platform to support the digital transformation of the service industry. It strives to enable all consumers and small and micro businesses to have equal access to financial and other services that are inclusive, green and sustainable. Ant Group is the owner and operator of Alipay, the leading digital platform in China serving hundreds of millions of users, and connecting them with merchants and partner financial institutions that offer inclusive financial services and digital daily life services such as food delivery, transport, entertainment, and healthcare. Ant Group has further introduced Alipay+, a suite of global cross-border mobile payments and marketing solutions which enables merchants, especially small and medium-sized businesses, to better serve consumers from all over the world by collaborating with global partners.

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AIRLINES AND AIRPORTS

OAG Delivers Access to Entire Flight Lifecycle Through Versatile Data Platform

OAG | July 20, 2022

OAG, the world’s leading provider of travel data and insight, announces the release of Flight Status Data into its Flight Info Direct solution, delivering instant access to the full lifecycle of a flight. Powered by its Snowflake-enabled data platform OAG Metis, Flight Info Direct currently provides instant access to OAG’s high-value database, including Global Airline Schedules Data, Emissions Data, and Connections Data. Starting today, the release of Flight Status Data will give customers a seamless view of a flight – from its planned schedule to when it lands at its destination. As demand for high-value insights and operational data soars, being able to view flight data as one by accessing, integrating and blending it into other sources will deliver valuable business benefits and efficiencies to customers, such as removing the silos of legacy systems, delivering end-to-end journey data, and rectifying reconciliation and quality issues. “Our accelerated solutions and partnerships with leading technology platforms Snowflake and Microsoft Azure make us the perfect partner to help our customers rise above a complex legacy technology landscape, The scale of data-driven opportunities across the entire travel ecosystem – search and booking, hospitality, payments and retail, and more – is enormous. Our versatile, cloud-based data platform seamlessly connects the ecosystem together, and all in one view, to help our customers grow, streamline their operations, and work flexibly at scale.” -Phil Callow, CEO at OAG This recent release of data onto the platform is the latest evolution of OAG’s product-led growth journey to connect ecosystems and markets with data that empowers better decision-making and innovation. Callow adds, We are moving the industry forward by providing frictionless access to high-quality travel data. Being able to view holistic flight data information with the best technology available is a sizeable shift away from the old schedules and status silos of the past. OAG has customers across the entire travel ecosystem and is embedded in booking engines, travel and hospitality apps, airline apps, online travel agencies, metasearch, search engines, and flight tracking apps.To learn more about Flight Status Data, visit https://www.oag.com/status-direct About OAG OAG is the leading data platform for the global travel industry, powering the growth and innovation of the air travel ecosystem since 1929. Headquartered in the UK, OAG has operations in the USA, Singapore, Japan, China and Lithuania., Visit: www.oag.com and follow us on Twitter @OAG Aviation.

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