Travel Management Companies Finally See Upgrades to Payment Technology

Skift | September 20, 2019

Much of the talk around so-called New Distribution Capability focuses on business travelers. Airlines, looking to implement a system that often gives them more control, are providing travelers access to lower rates and package deals through the new technology. Meanwhile, critics are examining how airlines stand to gain by upending the system, questioning whether New Distribution Capability is truly better for the industry.One piece that has often been overlooked is how travel management companies fit into the picture, however. Sure, plenty of travel management companies are implementing new distribution technology, but how does that actually change their day-to-day operations?

Spotlight

A&K’s newest journey, Cuba & South America by Private Jet, is now available, designed by A&K Founder, Chairman and CEO Geoffrey Kent and features the wonders of a continent as only A&K can reveal them. Travel to six countries as well as Cuba, where Geoffrey joins guests for a stimulating people-to-people exchange program. Returning for 2016, Around the World by Private Jet: Islands, Savannas & the Amazon is an extraordinary globe-spanning journey venturing from the world's mightiest river to its most mysterious islands, from a land where dragons roam to savannas thriving with iconic wildlife. Geoffrey also joins the travelling party for an exclusive farewell event in Monaco.

Spotlight

A&K’s newest journey, Cuba & South America by Private Jet, is now available, designed by A&K Founder, Chairman and CEO Geoffrey Kent and features the wonders of a continent as only A&K can reveal them. Travel to six countries as well as Cuba, where Geoffrey joins guests for a stimulating people-to-people exchange program. Returning for 2016, Around the World by Private Jet: Islands, Savannas & the Amazon is an extraordinary globe-spanning journey venturing from the world's mightiest river to its most mysterious islands, from a land where dragons roam to savannas thriving with iconic wildlife. Geoffrey also joins the travelling party for an exclusive farewell event in Monaco.

Related News

TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

American Express and Cvent Team Up to Make Virtual Payments More Seamless

AMERICAN EXPRESS | October 20, 2022

American Express® (NYSE: AXP) and Cvent® (Nasdaq: CVT), a market-leading meetings, events, and hospitality technology provider, introduced enhanced features to the Cvent Event Marketing & Management platform that further expand virtual payment capabilities, leveraging American Express’ integrated budget management and payment automation solutions.The enhanced features provide a seamless meetings & events (M&E) payment experience for American Express Corporate Meeting Card and vPayment clients using the Cvent Event Marketing & Management platform, by: Streamlining onboarding and improving the user experience, including a step-by-step escalation process to provide additional support Simplifying M&E expense allocation with American Express @ Work Reconciliation®, a free 24/7 tool that eases the invoicing process Increasing virtual funding account options with vPayment, an American Express® payment solution that assigns a single-use account number to each transaction to help increase billing efficiency, expected to be available in the US and UK late 2022 Incorporating an automated reconciliation process, providing users with greater budget visibility, more audit controls, and better data consistency, expected to be available early in 2023 “As large companies increasingly look to bring people back together for client events or internal gatherings, they want more simplification, efficiency and automation, and managing their budgets has become more important, That’s why we partnered with Cvent to deliver an enhanced virtual payment and automation solution that helps provide a seamless user experience and better serves our clients’ needs.” -Dean Henry, Executive Vice President, Global Business Financing, Payments & Digital Experiences at American Express According to the new American Express Meeting & Events Trendex1, 97% of corporate event planners believe company events and meetings are equally or more important compared to pre-pandemic, with about three-fourths (74%) saying they expect their 2023 meetings and events budget to increase. While over eight in ten (81%) planners are already using an automated payment process, 82% say they plan to further automate their payment processes within the next six months. Looking deeper into the main attributes corporate event planners are looking for in a spend management software platform, the top five are: Simple user experience (50%) Enhanced security (48%) One integrated meeting & expense budget platform (39%) Greater budget visibility (37%) Automated end-to-end reconciliation (37%) Since 2018, American Express and Cvent’s virtual payments integration has allowed event managers to pay suppliers and manage meetings and events budgets with American Express virtual account numbers via the Cvent Event Marketing & Management platform. These new American Express and Cvent enhancements aim to address growing needs as companies continue to reimagine what returning to the office, M&E planning, and business travel look like. “Capturing actual meetings and events spend has long been an organizational pain-point with cumbersome invoices, manual spreadsheets, and siloed processes – which ultimately leads to decreased visibility and reduced budget control, For over two decades, Cvent has helped thousands of companies gain greater control over these expenditures, and with our American Express® payment enhancements, organizations can streamline their payment and reconciliation processes to deliver greater visibility and insights into their total meeting and event spend. In today’s environment, controlling costs is essential for event programs to maximize ROI and prove their value to the organization.” -Anil Punyapu, Cvent Senior Vice President of Sales METHODOLOGY 1The Morning Consult poll was conducted between September 1-September 5, 2022 among a sample of 305 Corporate Meeting Planners & Event Organizers employed full time or part time, with one of their main responsibilities including organizing/planning/marketing events. The interviews were conducted online. Results from the full survey have a margin of error of plus or minus 6 percentage points. ABOUT AMERICAN EXPRESS American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress. Key links to products, services and corporate responsibility information: personal cards, business cards, travel services, gift cards, prepaid cards, merchant services, Accertify, Kabbage, Resy, corporate card, business travel, diversity and inclusion, corporate responsibility and Environmental, Social, and Governance reports. ABOUT CVENT Cvent Holding Corp. (Nasdaq: CVT), is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and approximately 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform and offers a global marketplace where event professionals collaborate with venues to create engaging, impactful experiences. Cvent is headquartered in Tysons, Virginia, just outside of Washington D.C., and has additional offices around the world to support its growing global customer base. The comprehensive Cvent event marketing and management platform offers software solutions to event organizers and marketers for online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the event management process and maximize the impact of in-person, virtual, and hybrid events. Hotels and venues use Cvent’s supplier and venue solutions to win more group and corporate travel business through Cvent’s sourcing platforms. Cvent solutions optimize the event management value chain and have enabled clients around the world to manage millions of meetings and events. For more information, please visit Cvent.com.

Read More

TRAVEL TECHNOLOGY

HotelPlanner and Roibos Parter on Hotel Marketplace Connectivity

HotelPlanner | November 23, 2022

HotelPlanner, a global travel technology platform and hotel booking engine, announced a new service agreement with Roibos, one of the fastest-growing B2B hotel inventory marketplaces globally. HotelPlanner will deploy Roibos distribution channels to expand its hotel room offerings globally while improving real-time inventory efficiency. “In today’s complex and fragmented hospitality market, we are always looking to improve efficiency and connectivity in the global marketplace of selling hotel room nights, Parnering with Roibos will help us to offer the best inventory at the best rates – at the speed of now. We look forward to expanding this partnership in the coming years.” -Bas Lemmens, EMEA President, HotelPlanner. The direct connection between HotelPlanner and Roibos will help Hotelplanner accelerate the go-to-market on direct contracting, as Roibos is the most cost-efficient way to grow direct hotel contracts. says Anna Igual, Chief Distribution Officer, Roibos. “Accompanying HotelPlanner on its worldwide expansion is the perfect way to expand our reach. It’s a win-win! We look forward to being an integral part of their growth strategy moving forward. About Roibos Roibos is a B2B hotel distribution marketplace where hoteliers and travel operators can connect directly, without intermediaries. This new generation platform helps to improve sales, margins, and distribution, while removing inefficient contracting and complex integrations that reduce profit margins on both ends. Roibos has developed an exclusive Technology Platform (100% in house development), eliminating many traditional inefficiencies, and focusing on what is important to our clients. Roibos vision is to become the most relevant global marketplace for hoteliers and travel operators through reinforcing these three pillars: Innovation, Control and Profitability. About HotelPlanner HotelPlanner is a leading travel technology company that combines proprietary artificial intelligence and a 24/7 gig economy-based reservations and customer service network, to quickly and seamlessly serve all traveller hotel & accommodation needs from a single platform. HotelPlanner is one of the world’s top providers of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates. Founded in 2003, HotelPlanner has enduring partnerships with the world’s largest Online Travel Agencies, well-known hotel chains, individual hotels, online wedding providers, ancillary lodging providers, corporations, sports franchises, universities and government agencies.

Read More

TRAVEL TECHNOLOGY

UrVenue Accelerates PMS Connectivity with Hapi Integrations Platform

URVENUE | September 17, 2022

Hapi, the hospitality industry's leading platform for fast and cost-effective connectivity between technology systems, has announced an integration with UrVenue, a unique non-room inventory booking engine and operations platform for hotels. Through the integration, UrVenue can push and pull data from the industry's leading Property Management Systems by writing to a single Hapi API. As more consumers look to book all parts of their travel experience online, hotel operators are introducing creative ways to sell assets beyond the room. Leveraging Hapi's ability to connect UrVenue's PXMS with PMS systems, hotels will have unified booking and itinerary building capabilities. After booking a hotel room, guests are empowered to book additional experiences across multiple categories - activities, recreation, dining, entertainment, amenities, daylife, nightlife, and curated packages. Meanwhile, Hapi is exposing event streams and transactional APIs at scale, helping hotel companies innovate faster by removing integration, development and deployment challenges. The secure integration between the two companies will allow hoteliers to access critical data in a short amount of time with little to no development work on their end. "The digital guest experience is critical today, and UrVenue is providing a unique solution to non-room inventory management that also includes a powerful booking engine, We're excited to help broaden the number of hotel companies and technology solutions they can connect to. Hapi has become the de facto API standard for connectivity and we're proud to be helping hoteliers at both property and corporate levels access and action their data." -Luis Segredo, CEO of Hapi. UrVenue is the latest hotel technology solutions provider to turn to Hapi for Property Management System connectivity rather than building 1:1 integrations with each provider. Hapi and UrVenue are 100% aligned on our goal to create a more modern digital guest experience, while overcoming the biggest pain point in the hospitality industry – the fractured booking journey, said Deron Pearson, Chief Executive Officer at UrVenue. "This partnership is a great example of how innovation comes from collaboration between organizations that share a passion for challenging the status quo. ABOUT HAPI Hapi is a disruptive Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale, designed to solve the hospitality industry's data management challenges while addressing high integration costs. Developed by hotel technology innovators, the secure, scalable, cloud-based data streaming platform is based on an open model, to which multiple layers of encryption, authentication and governance are added. Hapi now serves 6,000 hotels globally, including IHG Hotels & Resorts, Sonesta Hotels, Accor, Hyatt Hotels, Rosewood Hotels, Margaritaville and Four Seasons Hotels & Resorts. In 2021, the company achieved Hotel Tech Report's Global Customer Support Certification, a stamp of approval on its dedication to customer success. Visit Hapi at www.hapicloud.io ABOUT URVENUE UrVenue is a hospitality technology company that introduced the industry's first Property Experience Management System (PXMS). As a full-stack technology solution, UrVenue Enterprise enables commerce, operations, data insights and knowledge management for venue and resort experiences and bridges the fractured booking journey with its unified booking capabilities. UrVenue was built specifically for hospitality venues including nightclubs, dayclubs, restaurants, lounges, pools, resort beaches, sportsbooks, special events/shows, recreation, and more. Since 2011, UrVenue's technology has been the trusted solution for clients ranging from independent venue operators to global organizations including Caesars Entertainment, MGM Resorts International, Wynn Resorts, Club Med, Circa Resort & Casino, Tao Group, Resorts World, The Venetian, Mohegan Sun, Paris Society, and Zouk Group. For more information, visit urvenue.com. Follow us on social: LinkedIn, Twitter, Facebook, Instagram

Read More