Travel marketers seeing benefits of trip optimization but challenged by privacy laws

PhocusWire | November 01, 2019

Travel marketers claim to be making the customer journey a priority for 2020. Research from Yieldify shows that only 1% have no plans to work on them next year, down from 15% who said the same in 2018. Respondents to the State of Customer Optimization study highlighted challenges such as new privacy regulations which is hampering the efforts of 38% of marketers. Not having the right tools was also named in the top three challenges after the ability to demonstrate return on investment.

Spotlight

Holiday Travel: Busy, Expensive, and Potentially Dangerous – It’s the holiday season, and that means LOTS of traveling. During this time, more people than usual are on the roads: holiday shopping, family trips, and other festive celebrations keep people constantly on-the-go.

Spotlight

Holiday Travel: Busy, Expensive, and Potentially Dangerous – It’s the holiday season, and that means LOTS of traveling. During this time, more people than usual are on the roads: holiday shopping, family trips, and other festive celebrations keep people constantly on-the-go.

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AIRLINES AND AIRPORTS

Privé Jets takes the World Travel Awards’ Leading Private Jet Charter Awards

Prive Jets | September 05, 2022

The World Travel Awards has declared Privé Jets as “North America’s Leading Private Jet Charter”as well as “Caribbean's Leading Private Jet Charter” provider at the 29th annual World Travel Awards Gala Ceremony which took place on Wednesday 31st August 2022 at Sandals Montego Bay in Jamaica. The award show celebrates the commitment to excellence from key players in the travel, tourism, and hospitality industries. The World Travel Awards is considered to be the region’s most prestigious travel and tourism event of the year, bringing together all key sectors of the travel, tourism, and hospitality industries to reward and celebrate the excellence of key players in the Caribbean & North American markets. In previous years, Privé Jets has also won the “Leading Private Jet Charter” in other regions such as South America, continuously making its mark as one of the most recognized private jet charter providers in the world. “We have worked daily to build Privé Jets with a logistics and operations team that is second to none. Our commitment to always improve our client experience is paying off as win-win situations don’t come along often, especially in today’s competitive private aviation climate,” -Andres Arboleda. Privé Jets COO. About Privé Jets Founded in 2007, Privé Jets has been a leading private air charter broker with access to over 7,000 aircraft worldwide. The company’s mission is to always put its client’s safety, time, and convenience at the core of everything they do. Privé Jets currently serves clients on all continents and schedules flights monthly in over 50 countries. For more information about Privé Jets visit http://www.privejets.com About World Travel Awards The World Travel Awards was established in 1993 to acknowledge, reward, and celebrate excellence across all key sectors of the travel, tourism, and hospitality industries. Today, the World Travel Awards brand is recognized globally as the ultimate hallmark of industry excellence. Each year, World Travel Awards covers the globe with a series of regional gala ceremonies staged to recognize and celebrate individual and collective success within each key geographical region. For more information about WTA visit http://www.worldtravelawards.com

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INDUSTRY OUTLOOK

New Research by Roomex and GBTA Reveals Top Travel Management Challenges in 2022

Roomex | July 19, 2022

New research conducted by the Global Business Travel Association (GBTA), in partnership with Roomex, the workforce travel platform, has unveiled the state of business and project travel in 2022. Findings from the survey, completed by over 100 Travel Managers in the US and Canada between March 29 and April 15, 2022, has revealed the growth of business travel post-COVID and the methods top businesses are using to manage their staff travel. Demonstrating the resurgence of workforce travel post-COVID, the survey found that a third of businesses have some significant overnight accommodation needs, with between 25% – 100% of the workforce staying overnight at least once a week. Sixty six percent said between 1% – 24% of their workforce stay elsewhere overnight at least once a week, with only 1% saying they have no accommodation needs at this time. A third of businesses surveyed stated that their average room nights booked per month exceeded 500, with 13% booking between 200 – 500 and 18% booking 100 – 200 room nights per month. Project-based travel is particularly prominent, with 39% of businesses saying their organization engages in "a lot" of project travel. Rising costs featured prominently in the survey, with accommodation price featuring in 82% of travel managers' responses when asked: "What is most important when managing corporate travel?" Seventy nine percent of respondents called out visibility and reporting as an important feature, while 57% noted the importance of duty of care/safety. Just 32% highlighted the price of airline tickets. Compliance enforcement topped the poll in booking challenges, with 60% of travel managers admitting that getting their staff to stick to travel policy is a challenge their organization currently faces. Fifty one percent noted that traveler satisfaction is also a challenge, pointing to the importance of maintaining strong employee relations in the new post-COVID workplace. Keeping track of all company travelers (38%), keeping track of travel spend/budget (30%) and unsuitable accommodation types (17%) also ranked among the challenges travel managers face in 2022. "It is clear from the research that while workforce travel has returned for most businesses, the challenges facing travel managers and finance teams have changed. Rising costs and a renewed focus on traveler satisfaction mean that travel managers need a flexible, efficient and innovative solution to keep up with their organization's travel requirements. Roomex solves this problem and enables every travel manager to take that extra coffee break, safe in the knowledge that they've got the best rate and their travelers will be happy." -Garry Moroney, CEO of Roomex Christopher Ely, Research Director at GBTA, said: "In our ongoing GBTA research, we've seen a continued evolution in the challenges that travel managers are now facing. This data around project-based travel and high room night volumes provides insights on what travel managers are thinking about now for their employees and companies, and how they are navigating new considerations as a result of the pandemic and other factors." Listen to Darin Peterson, Sales Manager at Roomex, and Christopher Ely, GBTA Research Director, further discuss the research findings on GBTA's "The Business of Travel" podcast. About Roomex Roomex is the all-in-one travel and expenses platform built for businesses with a mobile workforce. Roomex helps you book, manage, pay and analyze all of your accommodation, rail and expenses in one place - saving both time and money. Founded in Dublin, Ireland with offices in Boston, London, and Munich, Roomex is on a mission to make workforce travel and spend management as seamless and cost-effective as possible. With two nominations for Accommodation Innovation and Payments Innovation at the Business Travel Awards Europe 2022, Roomex is pioneering seamless travel booking. To learn more, visit www.roomex.com. About GBTA The Global Business Travel Association (GBTA) is the world's premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. GBTA's members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA delivers world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. To learn how business travel drives lasting business growth, visit www.gbta.org.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Aeromexico Selects Pricefx to Enhance Sales Analytics Capabilities and Drive Additional Value from their Travel Agency Channel

Pricefx | August 12, 2022

Pricefx, the global leader in cloud-native pricing software, announced that Aeromexico, Mexico’s global airline and a leader in Latin American aviation, has selected Pricefx to help enhance its travel agency business analytics. Leveraging Pricefx’s award-winning AI technology, Aeromexico will implement Pricefx to evaluate agency performance and improve commission payment insights with future plans to design bespoke, front and back-end Agency commission plans. After the initial implementation, Aeromexico plans to broaden the use cases for Pricefx to other areas of its business to improve commercial performance. “Technology is increasingly important to agency management and other areas of our airline, We are excited to partner with Pricefx on the development of a new sales analytics product for the airline industry, driving value in our critical travel agency segment. By leveraging Pricefx’s expertise, we believe we can strengthen Aeromexico’s commercial strategy with better execution and improved speed-to-market.” -Rastislav Martos, Senior Vice President of Revenue Management and Distribution for Aeromexico With dozens of different fare possibilities combined with fare families and ancillaries for each itinerary, the airline industry’s public and private fares are complex to manage. With Pricefx, airlines can leverage technology to track return on investment from travel agency commission payments in a meaningful way. Additionally, the Pricefx solution can be used as a single platform for airlines to dynamically price cargo, loyalty points, ancillaries and corporate programs. “The process of managing airline pricing can be dramatically improved with technology that provides critical data insights,With Pricefx, Aeromexico will have best-in-class AI and analytics to improve its agency performance. This will be a major game changer and we are looking forward to working with Aeromexico to make it a reality.” -Ronak Sheth, President & Chief Revenue Officer at Pricefx. Aeromexico was recently interviewed about why they selected Pricefx and their implementation plans. The video interview is available on Pricefx’s YouTube channel. About Grupo Aeromexico Grupo Aeromexico, S.A.B. de C.V. is a holding company whose subsidiaries are engaged in commercial aviation in Mexico and the promotion of passenger loyalty programs. Aeromexico, Mexico’s global airline has its main hub at Mexico City International Airport. Its destinations network features the United States, Canada, Central America, South America, Asia, and Europe. The Group's operating fleet is comprised of Boeing 787 and 737 jet airliners and Embraer 190 models. Aeromexico is a founding member of the SkyTeam airline alliance, which celebrated its 21st anniversary, and serves 170 countries with its 18 SkyTeam airline partners. Aeromexico created and implemented a Health and Sanitization Management System (HSMS) to protect its customers and employees at all steps of its operations. About Pricefx Pricefx is the global leader in SaaS pricing software, offering a comprehensive suite of solutions that are fast to implement, flexible to configure and customize, and friendly to learn and use. Based on cloud-native architecture, Pricefx delivers a complete price optimization and management platform that provides the industry’s fastest time-to-value and lowest total cost of ownership. Its innovative solution works for B2B and B2C enterprises of any size, in any industry, in any part of the world. Pricefx’s business model is entirely based on the satisfaction and loyalty of its customers. For enterprises facing pricing challenges, Pricefx is the cloud pricing optimization, management, and CPQ platform to dynamically Plan, Price and Profit.

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