TRAVEL TECHNOLOGY

Travel Tech Company Amadeus Hires Global Public Relations Agencies

Amadeus | May 24, 2021

The agencies have been tasked with “evolving and elevating” Amadeus' global reputation and communications approach.

3 Monkeys Zeno and FOTH will collaborate to create “high-impact” campaigns that can be seen in different markets.

Regional Zeno offices will provide network service in EMEA, Asia-Pacific, and North America.

Zeno is a new agency on Amadeus' roster, and FOTH's responsibilities have expanded to lead global business unit communications and corporate initiatives.

Zeno stated that it would provide Amadeus with two primary areas of support. Its global hub team in London will provide strategic advice, campaign planning, development, and execution. Regional Zeno offices will create in-country media and influencer programs as well as localize global initiatives, with 3 Monkeys Zeno leading the way.

The FOTH team will provide strategic insight on industry issues, develop global issues-based campaigns, and lead global business unit communications around the travel, hospitality, and payment segments.

Amadeus is a major travel technology provider, offering a comprehensive range of business management tools such as search, pricing, booking, ticketing, and other processing services. It recently formed alliances with Microsoft, Mastercard, IAG, and American Airlines.

“We were fascinated by Zeno's deep knowledge of technology, the travel industry, and innovative creative storytelling techniques. Its agile global agency approach was inspiring, as was its enthusiasm for our vision to transform the future of travel. Zeno, like Amadeus, uses data and insight to create highly successful strategic communications programs.” said Neil Rogan, the global head of external communications at Amadeus.

“Combined with FOTH's expanded remit, we have both the industry expertise and global reach that will enable us to share our story, showcasing how we will help the travel industry rebuild in the years ahead,” said global corporate communications vice president Daniel Batchelor.

Spotlight

This White Paper reviews the results of an independent research study examining Corporate Travel Management in Western Europe, and was conducted by Hermes Management Consulting (Hermes) in 2012. The research was commissioned by Amadeus in order to better understand how Corporations manage their travel activities and to identify saving opportunities for travel managers. Eleven Corporations in Western Europe participated in the project and numerous executives and travellers from these companies were interviewed.

Spotlight

This White Paper reviews the results of an independent research study examining Corporate Travel Management in Western Europe, and was conducted by Hermes Management Consulting (Hermes) in 2012. The research was commissioned by Amadeus in order to better understand how Corporations manage their travel activities and to identify saving opportunities for travel managers. Eleven Corporations in Western Europe participated in the project and numerous executives and travellers from these companies were interviewed.

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DESTINATION AND TOURISM

Leisure Travel Demand Fuels Continued Brand Growth for Hyatt, Including Apple Leisure Group, in the Americas

Hyatt Hotels Corporation | January 25, 2022

Hyatt Hotels Corporation (NYSE: H) announced plans to accelerate its brand growth in the Americas region with a strong pipeline of expected hotel openings through 2023. Fueled by growing leisure travel demand, 45 hotels are expected to join Hyatt’s portfolio of brands, including Apple Leisure Group’s (ALG) AMRTM Collection brands, in 2022 and 2023 in key resort, all-inclusive and sought-after urban destinations. In addition, Hyatt has signed management and franchise agreements for hotels in 11 new markets and 19 existing markets across the Americas. “Listening to our guests, World of Hyatt members, and customers has never been more important. As we continue in our recovery from the pandemic, we remain very intentional about where the Hyatt brand footprint grows to ensure we're present in markets that matter most to the leisure-focused traveler of today and tomorrow, Our pipeline of new properties signals that Hyatt is well poised to deliver against the demand for more leisure travel experiences in places like Cozumel, Panama City, Punta Cana, and South Beach, and priority urban destinations, including Denver, Montréal, Oakland, and Memphis, which will welcome the first Caption by Hyatt hotel.” -Jim Chu, Hyatt’s executive vice president, global franchising and development. Debuting New Hyatt Brands in New Markets To continue driving brand awareness and World of Hyatt loyalty program growth, Hyatt expects to thoughtfully expand its brand footprint in the Americas through 2023 in 11 new markets with hotel openings under the Dreams, Hyatt Centric, Hyatt House, Hyatt Place, Hyatt Regency, The Unbound Collection by Hyatt, and Thompson Hotels brands. These new destinations will position Hyatt to capture leisure demand in the markets that matter most to guests, loyalty members, and customers. They include: 2022 Dreams Karibana Cartagena Beach & Golf Resort (268 guestrooms) in Cartagena, Colombia Hyatt Centric Ville-Marie Montréal (177 guestrooms) in Montréal, Québec Hyatt Centric San Salvador (138 guestrooms) in Antiguo Cuscatlan, El Salvador Hyatt House Monterrey Valle/San Pedro (91 guestrooms) in Monterrey, Mexico Hyatt Place Gainesville Downtown (145 guestrooms) in Gainesville, Fla. Hyatt Place Kent Narrows & Marina (120 guestrooms) in Grasonville, Md. Hyatt Place Monterrey Valle (133 guestrooms) in Monterrey, Mexico Hyatt Place Montréal Downtown (354 guestrooms) in Montréal, Québec Hyatt Place Panama City Beach (224 guestrooms) in Panama City Beach, Fla. Hyatt Place St. Augustine/Vilano Beach (120 guestrooms) in St. Augustine, Fla. Hyatt Regency Mexico City Insurgentes (201 guestrooms) in Mexico City, Mexico Numu (44 guestrooms), which will join The Unbound Collection by Hyatt, in San Miguel de Allende, Mexico 2023 Dreams Estrella del Mar Mazatlan (350 guestrooms) in Mazatlan, Mexico Expanding Access to Resorts and All-Inclusive Experiences Leisure travel continues on an upward trajectory with a notable, strong desire for resort and all-inclusive experiences. The end of 2021 and early 2022 showed elevated demand for leisure travel with multiple resorts reaching record RevPAR levels within the United States. Further, with the recent acquisition of ALG, the combined company will offer one of the largest portfolios of luxury all-inclusive resorts in the world and luxury hotels in Mexico and the Caribbean. Through 2023, Hyatt plans to significantly expand its resort and all-inclusive portfolio, which includes the AMR Collection brands Secrets and Dreams, with expected openings across the Americas, including: 2022 Banyan Cay Resort & Golf (190 guestrooms), which will join the Destination by Hyatt hotel portfolio, in West Palm Beach, Fla. Dreams Cozumel Cape Resort & Spa (154 guestrooms) in Cozumel, Mexico Hyatt House Lewes / Rehoboth Beach (105 guestrooms) in Lewes, Del. Hyatt Place Virginia Beach/Oceanfront (140 guestrooms) in Virginia Beach, V.A. Hyatt Regency Grand Reserve Puerto Rico expansion (93 guestrooms) in Rio Grande, Puerto Rico Hyatt Zilara Riviera Maya (291 guestrooms) in Riviera Maya, Mexico Secrets Impression Playa del Carmen (198 guestrooms) in Playa del Carmen, Mexico Secrets Moxche Playa del Carmen (485 guestrooms) in Playa del Carmen, Mexico Secrets Tulum Resort & Spa (300 guestrooms) in Tulum, Mexico Rancho Pescadero (103 guestrooms), which will join The Unbound Collection by Hyatt portfolio, in El Pescadero, Mexico 2023 Dreams Grand Island (600 guestrooms) in Cancún, Mexico Park Hyatt Los Cabos Hotel and Residences (135 guestrooms) in Los Cabos, Mexico Hyatt Place New Smyrna Beach (114 guestrooms) in New Smyrna Beach, Fla. Secrets Baby Beach Aruba (600 guestrooms) Thompson South Beach (150 guestrooms) in South Beach, Fla. Growing in Urban Destinations Late 2021 showed strengthening travel demand among urban leisure and drivable destinations. Kicking off 2022 and throughout 2023, Hyatt hotels are expected to open in sought-after city locales across the Americas, including the brand debut and opening of the first Caption by Hyatt hotel in Memphis. They include: 2022 Thompson Austin (229 guestrooms) in Austin, Texas – opened in January 2022 tommie Austin (193 guestrooms), a JdV by Hyatt hotel, in Austin, Texas – opened in January 2022 Caption by Hyatt Beale St. Memphis (136 guestrooms) in Memphis, Tenn. Hyatt Centric Congress Avenue Austin (246 guestrooms) in Austin, Texas Hyatt Centric Santa Clara (220 guestrooms) in Santa Clara, Calif. Hyatt House Sacramento Midtown (133 guestrooms) in Sacramento, Calif. Hyatt Regency Salt Lake City (700 guestrooms) in Salt Lake City, Utah Hyatt Regency San Francisco Downtown SOMA (686 guestrooms) in San Francisco – rebranding from Park Central San Francisco A hotel (120 guestrooms) that will join the JdV by Hyatt portfolio in Middletown, R.I. Thompson Denver (216 guestrooms) in Denver, Colo. Hotel La Compañia, Casco Antiguo, Panama (88 guestrooms), which will join The Unbound Collection by Hyatt portfolio, in Panama City, Panama Kissel Uptown Oakland (168 guestrooms), which will join The Unbound Collection by Hyatt portfolio, in Oakland, Calif. 2023 A hotel (251 guestrooms) that will join the JdV by Hyatt portfolio in Anchorage, Ala. Hyatt House Lansing/MSU (131 guestrooms) in Lansing, Mich. Hyatt Place Toronto-Downtown/Jarvis Street (238 guestrooms) in Toronto, Ontario Thompson Houston (172 guestrooms) in Houston, Texas A hotel (64 guestrooms) that will join The Unbound Collection by Hyatt portfolio in Hollywood, Calif. For more information about Hyatt hotels, please visit: www.hyatt.com. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2021, Hyatt’s portfolio included more than 1,000 hotel and all-inclusive properties in 69 countries across six continents, and the acquisition of Apple Leisure Group added 96 properties in 10 countries as of November 1, 2021. Hyatt’s offerings include the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands, as well as resort and hotel brands under the AMR™ Collection, including Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless® Resorts & Spas, Zoëtry® Wellness & Spa Resorts, Alua® Hotels & Resorts, and Sunscape® Resorts & Spas. Hyatt’s subsidiaries operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and the Trisept Solutions® travel technology platform. For more information, please visit www.hyatt.com.

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TRAVEL TECHNOLOGY

Buy Now, Pay Later Leader Uplift Launches Partnership With Tripster

Uplift, Inc. | August 19, 2021

Uplift, the leading enterprise Buy Now, Pay Later (BNPL) solution serving the world's top travel brands, has announced a new partnership with Tripster - the premier all-in-one travel booking site for one stop destination trip planning. Tripster customers can easily plan their entire vacation in one place and pay over time with surprise-free monthly installments through Uplift. When booking on Tripster, customers can choose from more than 30 destinations across the United States and easily package hotel accommodations, experiences, theme park tickets and more all with just a few clicks. Customers can build their own vacation package and bundle these purchases for immediate savings. Tripster takes great pride in vetting every experience and destination to get the most out of each vacation complete with side by side comparisons and customer reviews to ensure the best experience imaginable. "Tripster has always believed that a vacation shouldn't feel like work. With the addition of flexible payment options through Uplift, we've taken one more potential stress point out of travel planning by allowing our customers to spread the cost of their vacation over low monthly payments," said John Johnson, Founder & CEO for Tripster. "We selected Uplift as our exclusive BNPL partner. Uplift offered us the best suite of tools to help deepen our customer loyalty and increase average order values." Uplift is seamlessly integrated into the Tripster booking process, on all platforms including desktop and mobile. Customers will see the total cost at the time of booking along with the monthly payment amount making it easy to budget for and experience the vacation they deserve. There are no late fees or prepayment penalties and customers can travel even before they are finished making their payments. Uplift partners with more than 200+ of the world's leading airlines, cruise lines, resorts and other major travel brands to offer BNPL payment options that help people make meaningful purchases and get the most out of their travel experiences. Tripster guests can pay through Uplift's flexible payment options for purchase amounts beginning at $100. For example, a customer may select a hotel package with Orlando theme park tickets priced at $800, instead of paying the entire amount up front, Uplift gives customers the luxury of zero money down at the time of booking and instead spreading the total cost over 12 easy monthly payments of $78.29. "From coast to coast Tripster offers incredible experiences which are a great addition to any vacation and they are now even more affordable when guests opt to pay over time with Uplift," said Tom Botts, Chief Commercial Officer for Uplift. "We are honored to be selected by Tripster as their BNPL partner, providing more people the opportunity of affordable travel to create memories for a lifetime." Uplift's BNPL flexible payment options are now available for bookings on Tripster in some of their most popular vacation destinations, including: Florida: Miami, Orlando, St. Augustine and Tampa California: Los Angeles, San Diego and San Francisco Texas: Austin and San Antonio North Carolina: Asheville and Charlotte Tennessee: Gatlinburg and Pigeon Forge About Tripster Find thousands of things to do and great places to stay - Tripster is a one stop shop to build the ideal vacation package. From fun vacations at top destinations across the United States to offering discount tickets to theme parks, tours, soft adventure, Broadway shows, Vegas productions, aquariums, and lots more. Book a hotel, condo or vacation home with Tripster as well, and save more money by bundling with tickets. In addition, customers can find valuable package savings and helpful customer support from real people. One account, one purchase, all in one place. Tripster is the easy route. About Uplift Uplift is the leading Buy Now, Pay Later solution that empowers people to get more out of life, one thoughtful purchase at a time. Serving the world's top enterprise level travel brands, Uplift's complete range of flexible payment options drive higher conversion and loyalty for partners, while giving customers a simple, surprise-free way to pay over time with no late or early payment fees. Uplift is currently available throughout the United States and Canada

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BUSINESS TRAVEL

Hopper Secures $175 Million Growth Investment Led By GPI Capital

Hopper | August 18, 2021

Hopper is announcing that it has completed a $175 million Series G financing led by GPI Capital with participation from Glade Brook Capital, WestCap, Goldman Sachs Growth and Accomplice as the company emerges from the pandemic stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech offerings. Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT) along with a growing suite of API-enabled solutions for its B2B initiative. Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%. Product roll-outs have been delivered over an increasingly diversified mix of air, hotel and car rental bookings with the company's fintech offerings now representing a majority of its revenue. Whether it's pricing volatility or avoiding trip disruptions, Hopper's fintech offerings aim to address every pain point in the customer journey while driving conversion, repeat purchases, and profitability. Earlier in the year, Hopper announced that it was launching a B2B initiative called Hopper Cloud. Through this partnership program, any travel provider – airlines, online travel agencies, meta-search companies, travel agencies, etc. – can integrate and seamlessly distribute Hopper's fintech or agency content. Additionally, Hopper Cloud offers white-label travel portals for companies that aspire to sell travel with a differentiated consumer experience and offering. By leveraging its vast data assets, Hopper takes on all financial risk as its AI is able to dynamically price each fintech offering on a real-time basis at scale. "The success of our fintech offerings demonstrate that travelers are willing to pay for flexibility and assurance as they resume traveling again," said Frederic Lalonde, CEO and Co-Founder of Hopper. "We feel strongly that our fintech offerings through Hopper Cloud can help supercharge the travel industry's recovery by introducing a totally unique revenue stream for other brands. In fact, if all travel distribution channels offered our fintech, it could increase the total consumer spend for the sector by $200 billion annually. We are excited to be partnering with GPI and their distinguished track record of supporting iconic consumer internet companies. We welcome Khai to the board as we execute on a roadmap for sustained growth over the long term." Khai Ha, Managing Partner at GPI Capital, commented "Hopper has created a large market opportunity with unique fintech products for the travel industry that applies an entirely differentiated and attractive business model in which we are excited to work with Fred and the leadership team to accelerate the flywheel. The company emerged from a challenging period for the industry, bolstering its technology capabilities, customer service and its opportunity set with a stronger, durable foundation. We are thrilled to be a partner in this category-defining story." The funds will be used to accelerate the company's growth across several fronts including customer support. Following a year of unprecedented customer support requests, Hopper has scaled its customer support team by 200% and developed several self-serve automation tools so that 60% of customer support requests are now resolved instantly. Hopper is hiring an additional 500 employees, of which 300 of them are focused on customer service. The company is actively looking to acqui-hire other teams in travel, data science, or engineering-heavy startups to introduce new product offerings and fuel international expansion. Hopper has had recent success integrating the teams of Journy and Mowgli, which will accelerate entry into new travel categories such as home rentals and regional expansion to Europe. Kirkland & Ellis LLP and McCarthy Tétrault LLP acted as legal counsel to GPI Capital. About Hopper Hopper is the world's fastest-growing mobile-first travel marketplace. By leveraging massive amounts of data and machine learning, the company has developed several unique fintech solutions that help customers save money and travel better. Through its B2B initiative, Hopper Cloud, the company is syndicating its fintech solutions, infrastructure, and agency content. Whether it's pricing volatility or trip disruptions, Hopper's proprietary suite of fintech solutions address every pain point in the customer journey while driving conversion, repeat purchases, and profitability. About GPI Capital GPI Capital is an alternative investment firm specializing in leading growth equity investments in technology, consumer and industrial companies. GPI focuses on identifying high quality businesses looking to accelerate growth and execute on transformational opportunities with an engaged and value-add partner

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