Hospitality Management
globenewswire | July 26, 2023
Sonder Holdings Inc a leading next-generation hospitality company that is redefining the guest experience through technology and design, has launched its first hotel collection, Powered by Sonder.
Powered by Sonder is a collection of uniquely designed boutique hotels, powered by Sonder’s technology and operated by Sonder. These hotels are infused with local flair, and have their own distinctive design aesthetic.
In common with Sonder’s wider portfolio of hotels and multi-unit apartment properties, Powered by Sonder hotels are located in the center of key travel destinations and provide app-enabled modern service, thoughtful amenities, and consistent high quality.
23 Sonder hotels across 13 markets are part of the Powered by Sonder collection, with new properties expected to be added. Among them are Atala in Paris, Chambers in New York City, and Yelo Jean Médecin in Nice.
“Hotels make up a significant and growing part of our portfolio. The Powered by Sonder collection offers authentic, local stays in the heart of vibrant neighborhoods – at global scale and with the consistency and quality that our guests expect. Each hotel has a strong design perspective, which is distinct from Sonder’s core design aesthetic, while featuring our seamless, app-driven service. Many have unique features for our guests to discover, including on-site food and beverage outlets,” said Francis Davidson, Co-Founder and CEO at Sonder.
Powered by Sonder hotels can be booked on Sonder.com, in the Sonder app, and via online travel agent partners in the same way as Sonder’s wider portfolio.
“Hotels in the Powered by Sonder collection benefit from our proprietary technology and operational expertise, and existing boutique hotels can be efficiently integrated into our portfolio. We’re continuing to expand and diversify our portfolio, with hotels and resorts in both our Powered by Sonder and wider collection, in addition to multi-unit apartment properties,” said Martin Picard, Co-Founder and Chief Real Estate Officer at Sonder.
Sonder operates in 40+ markets across ten countries, and has approximately 18,200 live and contracted units worldwide as of Q1 2023. The company distinguishes itself in the hospitality industry through modern design and by using technology to deliver a frictionless guest experience at a lower cost structure. The Sonder app puts guests in full control of their stay – from booking, to interacting with guest services, to check-out – via their own mobile device.
Sonder recently announced expansion in EMEA and Florida, and shared that over a third of its properties are in the top 10% of Tripadvisor listings.
About Sonder
Sonderis revolutionizing hospitality through innovative, tech-enabled service and inspiring, thoughtfully designed accommodations combined into one seamless experience. Launched in 2014, Sonder provides a variety of accommodation options — from spacious rooms to fully-equipped suites and apartments found in over 40 markets spanning ten countries and three continents. The Sonder app gives guests full control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.
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Hospitality Management
Globenewswire | August 25, 2023
Canary Technologies, the hospitality industry’s leading guest management system, is launching Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s entire Guest Management System. The beta version product is the latest in Canary’s award-winning suite of guest management tools, driven by the latest technology. Generative AI refers to algorithms that are used to create new content using existing context.
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses.
Canary’s new feature will keep customer data safe while helping hoteliers increase staff efficiency, enabling them to save hours in responding to guest inquiries. It also saves guests time, providing answers to their top-of-mind questions directly and instantly. Canary’s AI capabilities will also drive a more personalized guest experience based on their specific customer criteria like loyalty status. Hotels can sign up to be part of the beta launch by contacting Canary.
“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, Head of Engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”
Canary will continue to embed AI into their products to help hoteliers reduce fraud, streamline operations, elevate the guest experience and boost revenue.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management System. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 75 countries, including leading global brands, such as Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Ace Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions help hotels eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary’s guest platform includes Contactless Check-In/Checkout, Upsells, Guest Messaging, and Digital Tipping.
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Hospitality Trends
prnewswire | August 29, 2023
Quark Expeditions, the global leader in polar adventures, announces the launch of a new Partner Portal for travel advisors and their firms—including an industry-first AI platform that will make every advisor a polar expert.
"Our Partner Portal for travel advisors offers unmatched, industry-leading innovation and efficiency," said Wendy Batchelor, Vice President of Marketing for Quark Expeditions. "Anchored by the best team and the deepest experience in our sector, our blend of one-stop digital resources and lightning-fast AI tools will fuel sales success for our polar expedition partners—and this is only phase one; look for more exciting developments soon!"
From customizable promotional and marketing materials, to the latest polar news and incentives plus Quark Expeditions' learn-from-anywhere PolarPRO training platform, the Partner Portal provides both inspiration and education—along with Parker the Polar Bear, the industry's first real-time, AI-driven virtual polar resource!
"Our new AI-enabled virtual assistant leverages secure, cutting-edge language models trained by our own technology team using extensive in-house knowledge repositories," said Rajesh Thiagarajan, Director of Digital Products with Quark Expeditions' global development team. "Parker, together with the full suite of digital resources on the Partner Portal, will reduce time demands for advisors through fast and accurate answers to every polar client's questions."
To learn more about the Partner Portal and its AI capabilities, travel advisors can contact the Quark Expeditions sales team—or click here to register and launch their polar expedition sales journey today!
About Quark Expeditions
The global leader in polar adventures for more than 30 years. The most passionate and seasoned team in the industry, taking explorers to the ends of the earth. Going where few ever dream, and walking where few ever will. Delivering extraordinary experiences and enriching lives through travel, Quark Expeditions is a Travelopia specialist company.
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