TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL
Mastercard | June 24, 2022
Mastercard expanded its Mastercard Travel and Lifestyle Services platform. New partnerships that focus on smooth travel experiences and memorable moments for its cardholders are at the crux of this expansion. New features include WhatsApp servicing, COVID alerts and offers like lounge access when flights are delayed are offered to customers.
“Many of us eagerly await the chance to satisfy our love for travel, but it can be stressful to plan a trip with so many uncertainties about what traveling will look like, At Mastercard, we’re here to support every step of the journey — from planning to booking to transportation to experiences in destination — so travelers can focus on what really matters. After two years of disruptions, we know that time with our loved ones is truly priceless.”
-Mastercard’s Stephanie Meltzer-Paul, executive vice president, Global Loyalty
In addition to providing direct service to cardholders, Mastercard assists governments, businesses, and brands in understanding changing consumer patterns and preferences to build and test programs and incentives. Mastercard services give customers everything they need to welcome back travelers, from market analysis and insights to marketing solutions and consumer engagement strategies. The Tourism Innovation Hub in Spain, for example, was recently established to develop customized goods and solutions to enable a sustainable, inclusive return to travel through innovation, research, and collaboration throughout the ecosystem.
Mastercard Travel & Lifestyle Services is a travel planning and booking portal that provides World and World Elite cards with unique guarantees, amenities, and upgrades, as well as 24/7 concierge and premium offers and entertainment from major travel brands. With the experience economy in full swing, travelers can satisfy their wanderlust with customized city tours informed by local experts and member favorites via the Inspiration Module. The program now features WhatsApp servicing, which is presently accessible in certain geographies2 throughout the world and will be available globally by the end of the year, where members can message Lifestyle Managers regarding travel and concierge requirements from their phone.
Cardholders benefit from the Lowest Hotel Rate Guarantee, and the Mastercard Hotel Stay Guarantee, as well as free nights and preferential treatment at over 4,000 4- and 5-star properties worldwide. In addition, travelers can book once-in-a-lifetime Priceless Experiences while in location, such as a dream vacation to London and Paris with Michelin-starred restaurants, luxury glamping in Sweden's Blekinge archipelago, or a visit to the top of New York City's One World Observatory.
Premier Programs and New Travel Partnerships
In addition to the preferred experience of Mastercard Travel & Lifestyle Services, Mastercard has formed several new alliances to provide perks that reduce travel stress and promote more enjoyable experiences.
Convenience: Cardholders enjoy access to a global network of over 1,100 airport lounges for delayed flights or relaxing in quiet. Mastercard Flight Delay Pass, currently accessible in select locations worldwide, provides complimentary lounge access on eligible delayed flights. FastTrack in Europe was also recently established, as was Mastercard Travel Pass in Canada, providing a hassle-free airport experience.
Connection: Starting in the Asia Pacific and expanding to additional regions later this year, select cardholders now have access to complimentary worldwide roaming data packs for use in more than 200 countries, and a 15% Mastercard discount on top-ups via Flexiroam.
Care: Through Sitata, cardholders can opt-in to get real-time notifications and the most recent COVID limits and requirements, including testing locations and cost.
Convenience: The new mycardbenefits.com is a digital insurance platform that allows Mastercard cardholders to instantly access – and smoothly submit – claims for the insurances contained on their card, such as vehicle rental, and lost luggage replacement, mobile phone, and trip cancellation.
Cash Rewards: Use Mastercard Travel Rewards to shop and earn cash rewards at hundreds of prestigious retailers in 19 destinations, and thousands of online deals for unique save
Agilysys | June 29, 2022
At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews.
“Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.”
-Don DeMarinis, senior vice president of Agilysys,
Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE:
Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations.
Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship.
Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards.
Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships.
Independent Property Solution Studio for the priorities of non-branded property owners and managers.
Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management.
Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff.
Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks.
Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management.
Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff.
Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations.
Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments.
Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods.
“Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,”
-Don DeMarinis, senior vice president of Agilysys
Wyndham | May 24, 2022
Wyndham announced the launch of Road Trip Planner, the latest digital innovation to its award-winning mobile app. The interactive booking tool, a first-of-its-kind service from a major hospitality brand, streamlines the road trip discovery, planning, and booking process, allowing passengers to arrange their next vacation in minutes. It is The Most Convenient Way to Book & TravelSM.
"With Road Trip Planner, travelers enter a few details about the trip and instantly get an itinerary with all their hotel stops, bookable in one single transaction. It not only eases the stresses of travel planning but ensures the journey is as exciting as the destination."
-Jessica Davidson, senior vice president, digital, Wyndham Hotels & Resorts
A Seamless Solution for Road Trippers
The latest addition to Wyndham Hotels & Resorts' digital platform, Road Trip Planner, demonstrates the company's dedication to providing value to its property owners and visitors.
Road Trip Planner's key features:
Details at Your Fingertips
Pay Your Way
Jessica Davidson further added, "Built upon the success and strong adoption of our mobile app, Road Trip Planner is the perfect complement to Lightning Book®, which is our Fastest Way to Book DirectSM and enables guests to reserve a hotel in just a few taps. Now, whatever your travel preferences—be it booking last minute or planning far ahead—Wyndham has you covered. Summer, here we come!"
Understanding the Road Tripper Mindset
Earlier this month, Wyndham partnered with Wakefield Research to commission its first-ever American Road Trip Index, which uncovered vital information concerning visitors' future road trips while tapping into pop-culture interests.
Wyndham's Road Trip Planner is now accessible as part of Wyndham Hotels & Resorts' award-winning mobile app. The app is available for download on the Apple App Store and Google Play Store. Mobile check-in and checkout, innovative in-stay features, best-in-class design, personalized experiences, Wyndham Rewards® account management, gamification, and more are available through Wyndham's mobile app.