TravelPerk unveils booking cancellation tool

Buying Business Travel | July 25, 2019

Online travel management platform TravelPerk has announced the launch of its latest product, FlexiPerk, which is designed to give business travellers the ability to cancel and get a refund on any booking.FlexiPerk gives business travellers flexibility if their plans change, with the ability to cancel hotel, train, Airbnb, car and flight bookings at any time and for any reason. Users pay an upfront fee when making a booking and are guaranteed a minimum 90 per cent refund on any cancellations.The product also saves travellers time filling out refund request forms, with TravelPerk cancelling the booking and processing the refund once the option is selected on the platform.

Spotlight

Commissions, rising acquisition costs, price undercutting – it’s hard to be a modern hotelier and it means that the channels they directly control are more vital than ever before. In the right hands, direct channels and strong funnels to them give hoteliers critical breathing room in the cut-throat world of online accommodation. They can generate big savings for a brand, allow ownership of customer data and potentially help to generate long-term loyalty.

Spotlight

Commissions, rising acquisition costs, price undercutting – it’s hard to be a modern hotelier and it means that the channels they directly control are more vital than ever before. In the right hands, direct channels and strong funnels to them give hoteliers critical breathing room in the cut-throat world of online accommodation. They can generate big savings for a brand, allow ownership of customer data and potentially help to generate long-term loyalty.

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FEATURES AND ADVICE

Air Canada sees Increased Bookings as COVID-19 travel Restrictions are Lifted

Air Canada | July 26, 2021

After reporting a bigger quarterly loss on Friday, Air Canada projected higher bookings for domestic and US-bound flights this winter as travel restrictions ease. Although bookings remain below pre-pandemic levels, Canada's biggest airline predicts slower cash burn as travel resumes. "We are witnessing steadily increasing bookings for the coming winter in the domestic, trans-border, and Atlantic markets, as well as to sun destinations," CEO Michael Rousseau told analysts. "Future bookings for next winter sun travel during certain weeks in June were ahead of the same time in 2019." After a 16-month ban due to the pandemic, Canada will allow fully vaccinated US visitors to enter the country beginning August 9. Air Canada recorded a net cash burn of about C$8 million ($6.36 million) per day for the second quarter, lower than previously projected. However, it anticipates that figure will rise to between C$3 million and C$5 million each day in the third quarter. Carriers are increasing flying capacity, putting downward pressure on fares in certain areas. While domestic pricing is more difficult, "the environment is fairly steady" on international routes, according to Chief Commercial Officer Lucie Guillemette, who predicts a fall return in corporate travel. According to the airline, cargo flights, which were introduced during the pandemic, will become a more significant part of the carrier's future. Air Canada signed an assistance agreement with the Canadian federal government in April, allowing it to access up to C$5.9 billion in funds. Rousseau said that the airline would determine whether or not to withdraw from the government's financial facilities later this year. According to Refinitiv data, Air Canada lost C$3.03 per share excluding items. Analysts predicted a C$2.76 loss on average. In the fiscal quarter ended June 30, the airline's net loss was C$1.17 billion, or C$3.31 per share, compared to a loss of C$1.75 billion, or C$6.44 per share, a year earlier.

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TRAVEL TECHNOLOGY

UAE’s Etihad Airways Joins Israeli Startup Program to Foster Travel Tech

Etihad Airways | December 01, 2020

Arieli Capital, a holdings and investment organization, said that Etihad Airways, the national airline of the United Arab Emirates, will be an accomplice in another Israeli accelerator program focused in on cultivating new businesses in the field of the travel industry. The NIS 10 million ($3 million) program, called OnBoard, tries to help fledgling Israeli and international firms in the field of travel technologies interface up with travel giants and develop business relationships with them, enabling travel firms to tap into the latest technologies.

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BUSINESS TRAVEL

Grasp Technologies Partners With Traxo to Upgrade Its Popular Corporate Travel Data Management Solution

Grasp Technologies, Traxo | October 05, 2021

Grasp Technologies, the leader in data management, consolidation, payment integration, and data visualization for the corporate travel industry, announced its new partnership with Traxo, the global leader in corporate travel data capture and pre-trip auditing. The partnership provides corporate travel managers worldwide with the ability to see the most complete data picture of their companies’ business travel, including all on and off-platform bookings, within Grasp’s robust data and intelligence suite. An industry leader for more than 25 years, Grasp serves more than 150,000 corporate travel departments in over 70 countries through its footprint. “The corporate travel industry needs a truly complete, accurate, and timely data solution for tracking and consolidating all aspects of a travel program – a true end-to-end platform that delivers actionable, real results, At Grasp, we have worked tirelessly on this problem for over 20 years and have created the technology, data consolidation, and data management processes to ensure the most accurate and timely data for our clients, but we were missing one piece – one of the most, if not the most important one – un-managed booking data or travel leakage. Traxo has solved that problem.” said Grasp Technologies Chief Sales Officer Dave Lukas Managing travel data has been a challenge for corporate travel departments in that it is disparate, disjointed, and fragmented across many different systems and platforms, and lacks timeliness. This complexity prevents companies from effectively providing duty of care for traveling employees, or proactively managing business travel expenses, which are traditionally the second largest controllable expense in a corporation. Compounding the issue further is that employees often book their travel outside the company’s mandated travel policy, travel agency, and/or booking tool, essentially making these travel plans invisible to the corporation. In fact, according to travel bookings made by Grasp clients in 2017 through 2019, an average of 40 percent of all business travel bookings were made outside the corporate travel policy. The total amount of “leakage” or invisible bookings by segment were, Railway: 64 percent, Hotels: 57 percent, Car Rental: 34 percent, Airlines: 5 percent. As a result of this new partnership with Traxo, for the first time in two decades, Grasp can now offer its users a simple way to finally view and incorporate these previously invisible bookings into their data platform. “With our unique ability to capture all travel bookings, regardless of whether they were booked directly with a travel supplier or within the company-mandated travel program or not, Grasp’s clients now can not only track their off-channel bookings, but be able to take action on these bookings, pre-trip, “This gives them the opportunity to ensure they’re receiving their corporate negotiated discounts, re-shop the flight, hotel, rental car, or rail booking to obtain the best available prices, or provide coverage for duty-of-care purposes.” said Traxo Founder and Chief Executive Officer Andres Fabris. “By combining the power of our two solutions, we have solved one of the greatest data challenges in our industry and have created a solution that allows clients to go further in managing their travel program like never before,” Lukas noted. As part of the agreement, Grasp is using the Traxo technology internally to help better manage its own business travel, and Grasp is now a Traxo Marketplace partner, so it can automatically receive structured travel data from Traxo’s corporate clients. The companies will be expounding on their new partnership during a free webinar scheduled for tomorrow, October 5, 2021, at 11:00 a.m. Eastern Time. Interested parties may register at the link below: https://go.grasptech.com/webinar-grasp-technologies-and-traxo About Grasp Technologies Founded in 1996, Grasp Technologies works extensively in the worldwide travel industry, providing data management, consolidation, payment integration and data visualization for the travel industry and other industries. Grasp differentiates itself by helping clients navigate changing business environments by providing the custom combinations of reporting and predictive analysis. Grasp Technologies has offices in San Diego, California, and Columbus, Ohio. About Traxo Dallas-based Traxo, Inc., the global leader in corporate travel data capture and pre-trip auditing, eliminates blind spots and enhances duty of care by enabling corporate travel managers and managed travel agencies to easily track and proactively manage complete omnichannel travel activity in a single, real-time, system of record. Founded in 2008, Traxo clients and partners include Amex GBT, United Airlines, Lufthansa, Easy Jet, Tripadvisor, Chrome River / Emburse, Coupa, International SOS, WorldAware, and many more. Two recent Business Travel News Travel Managers of the Year use Traxo, and The Business Travel Magazine recently named the Company to its 2021 Tech HotList, a list of the “top tech innovators shaking up the industry.” With Traxo, corporations reduce risk, improve traveler safety and maximize savings

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