Travelport creates voice search for EasyJet’s app

PhocusWire | September 05, 2019

EasyJet will soon launch voice search capability in its mobile app, enabling travelers to find flight options by saying their destination, dates of travel and airports they want to fly from.Dubbed Speak Now, the tool has been created by Travelport using Google Clouds natural language understanding tool known as Dialogflow.Travelport says a typical manual search query takes 12 taps, but with Speak Now, it can be completed in seconds and it can be easier to use for travelers with certain disabilities, such as visual impairment.For now the voice tool is only for search, with booking completed manually, but Travelport says voice booking will be added in the future.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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Target Hospitality | February 14, 2023

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Internova Travel Group to Launch a New Magazine OLTRE for Luxury Travel Advisors

Internova Travel Group | February 06, 2023

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Solutions Travel Announces Partnership with Spotnana

Spotnana | March 15, 2023

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