Travelport creates voice search for EasyJet’s app

PhocusWire | September 05, 2019

EasyJet will soon launch voice search capability in its mobile app, enabling travelers to find flight options by saying their destination, dates of travel and airports they want to fly from.Dubbed Speak Now, the tool has been created by Travelport using Google Clouds natural language understanding tool known as Dialogflow.Travelport says a typical manual search query takes 12 taps, but with Speak Now, it can be completed in seconds and it can be easier to use for travelers with certain disabilities, such as visual impairment.For now the voice tool is only for search, with booking completed manually, but Travelport says voice booking will be added in the future.

Spotlight

Tourism across the globe is becoming more about journeys and experiences than simply viewing or visiting sites and destinations. Research has repeatedly found that what encourages a visitor to a certain destination is its ability to engage in unforgettable and truly inspiring experiences that touch visitors in an emotional way and connects them with special places, people and cultures4.

Spotlight

Tourism across the globe is becoming more about journeys and experiences than simply viewing or visiting sites and destinations. Research has repeatedly found that what encourages a visitor to a certain destination is its ability to engage in unforgettable and truly inspiring experiences that touch visitors in an emotional way and connects them with special places, people and cultures4.

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INDUSTRY OUTLOOK, HOSPITALITY TRENDS

Optii Partners with the Association of Serviced Apartment Providers

Optii Solutions | November 25, 2022

Optii Solutions, the leading hotel operations software, announced that it is entering into a partnership with the Association of Serviced Apartment Providers (ASAP) to support the organization and its members. The Association of Serviced Apartment Providers is the not for profit trade body representing serviced accommodation Providers, who collectively operate more than 100,000 apartments in 25 countries and offer 3 million bed nights per year. Following the success of multiple properties in the Staycity Group portfolio, Optii is appealing to new segments in the European market beyond traditional hotels. As demand for technology in the serviced apartment segment increases, Optii is pleased to support ASAP’s objective to grow the professional serviced apartment sector into one where the majority of all consumers understand the benefits of serviced apartments, and see them as a safe, modern and credible alternative to more conventional types of accommodation. “We are enthusiastic to partner with Optii after seeing the value they bring to operators such as Accredited ASAP Member Staycity. Raising awareness and understanding of professionally managed serviced apartments with travelers is part of our mission. We recognize that serviced apartments have to meet a certain level of guest experience and value to support that. Optii and other leading technology providers can play a big role in helping our members stay competitive by having a modern, technology-forward operation.” -James Foice, Chief Executive, ASAP Maria Macree, Vice President of Sales - EMEA, Optii Solutions, said: There’s a lot of connective tissue in the hospitality industry, and it’s organizations like ASAP that make that happen. We are thrilled to partner with them, and I am personally excited to add new names and faces to the conversations I am having with members around how Optii can help them run a smart housekeeping and engineering operation that protects the bottom line and delivers on the guest experience that they promise. About the Association of Serviced Apartment Providers The Association of Serviced Apartment Providers (ASAP) is the not-for-profit trade body for the serviced apartment and aparthotel sector. All Members sign up to our Code of Conduct and share our aims of raising and promoting standards within this growing part of the hospitality industry. Together we are driving the sector towards becoming a safe, inclusive industry delivering top customer service and living up to our promises, so guests can always stay with confidence. Please see www.theasap.org.uk and our membership directory www.staywithconfidence.com. About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information about Optii, please visit: www.optiisolutions.com.

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TRAVEL TECHNOLOGY, HOSPITALITY TRENDS

Optii Announces Connectivity to Oracle Hospitality Integration Platform

Optii | September 29, 2022

Optii Solutions, the leading cloud-based hotel operations software, announced an integration with the Opera Hospitality Integration Platform (OHIP). The new integration will make it easier, faster, and more cost-effective for hoteliers to manage their integration between Optii and Oracle Cloud PMS.When implementing a modern technology solution like Optii, that is powered by artificial intelligence (AI) and machine learning (ML), integrations matter. When seeking to use hotel operations technology to increase productivity, reduce cost, and improve the guest experience, time is of the essence. The faster a solution like Optii can become operational, the faster the benefits are realized for hotel teams, their guests, and hotel owners. The integration with OHIP will address exactly this for Opera Cloud PMS hotel customers. Dino Pietropaolo, CTO of Optii Solutions said, Not only will this integration save Opera Cloud PMS customers time and money when choosing to transform their hotel operation with Optii, they will also get the latest in API technology and a high level of security with fine grained OAuth 2.0 on all APIs. The self serve aspect of Oracle Hospitality Integration Platform will mean a lot more flexibility and autonomy for hoteliers and for Optii. The typical integration between hotel technology applications and a hotel PMS requires work on both the technology application side and the PMS, while with OHIP, hotelier and technology providers such as Optii can manage the integration process without Oracle participation. “At Optii, customer success is everything. But when delays in integration happen, the time-to-value for our customers is impacted and often the mitigation is out of our control. With OHIP, together with our customer, we are in the driver’s seat and have full control of the process and timeline. This helps our customers realize their goals quicker. We are very excited to start offering OHIP integration to our customers in the coming weeks!” -Katherine Grass, CEO of Optii Solutions About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com.

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TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

Sabre and BCD Travel announce landmark technology partnership focused on growth, innovation and evolution of corporate travel

Sabre Corporation And BCD Travel | November 01, 2022

Sabre Corporation (NASDAQ: SABR) and BCD Travel announced a long-term, multi-faceted strategic partnership that is expected to drive meaningful growth and advancement for both companies and across the travel ecosystem. Under the newly expanded and long-term technology agreement, BCD Travel expects to increase its booking levels with Sabre. Additionally, the two companies will jointly invest and collaborate on new and advanced solutions that will help accelerate the technology-driven evolution underway across the corporate travel ecosystem. BCD Travel is a long-time, valued Sabre partner. Over the years, we've tackled industry challenges, innovated and grown together. Today, we take another important step in our partnership as we mutually commit to advancing the future of the travel," said Kurt Ekert, president of Sabre. "This agreement demonstrates our continuing commitment to helping BCD achieve its objectives to differentiate its offerings, improve operational efficiency and grow. Whether that takes the form of providing solutions, or enabling solutions, we will continue to build and sustain the value-added relationship we've enjoyed with BCD for so many years. The partnership will see the two industry leaders focus on creative solutions for managing growing complexities and evolving customer expectations as well as transforming the impacts of technology and marketplace dynamics into opportunities. Sabre will continue to utilize its technical expertise, innovative energies and corporate stability to help enable BCD's success globally. "This agreement is in line with our strategy to improve our agility, flexibility and responsiveness in a shifting environment, By extending our long-standing partnership with Sabre, we'll streamline our distribution technology footprint and simplify our operational, technical and future development infrastructure, allowing us to move more rapidly on our clients' behalf as we innovate, anticipate and adjust to emerging market opportunities. As we focus on post-Covid travel complexities and engage on deeper technology collaboration and joint development areas, we will enhance our speed to market with functionalities to improve travelers' planning and booking experience including bringing NDC to life." -BCD Travel CEO and President John Snyder. As BCD and Sabre extend and deepen their existing relationship, both companies are expected to benefit as Sabre pursues its ambitious goals of: Accomplishing its tech transformation with cloud migration, microservice enabled architecture, and use of the latest smart technologies and digital innovations like AI and ML for a future-ready environment both Sabre and BCD can utilize. Continuing to champion balanced supplier distribution economics on behalf of travel industry constituents for the content access our customers need. Delivering premium retailing, distribution and fulfillment capabilities, including NDC-enabled solutions, across the value chain. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com. About BCD Travel BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 106 countries with a global client retention rate of 97%, the highest in the industry. For more information, visit www.bcdtravel.com. About BCD Group BCD Group is a market leader in the travel industry. The privately owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel (global corporate travel management and its subsidiary BCD Meetings & Events, global meetings and events agency) and Park 'N Fly (off-airport parking). For more information, visit www.bcdgroup.com.

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