TRAVEL TECHNOLOGY

Travelport Enters into a Strategic Collaboration with Amazon

Travel, Travel agencies, Travel suppliers, Travel booking experience | June 21, 2021

The collaboration focuses on improving the Travelport+ platform by using AWS technology to increase processing capacity, speed up content delivery, and enhance customization capabilities in the booking experience.

The global platform that links travel agents and suppliers, Travelport, will be moved to AWS. In addition, Travelport will rely on AWS Managed Services to offer trusted operational expertise to improve platform efficiency and security.

“By utilizing the widest and deepest set of cloud capabilities and AWS’s proven global infrastructure, Travelport can improve the performance of its platform and continue to create innovative ways to simplify the trip booking experience,” said Adam Selipsky Incoming CEO of Amazon Web Services. We look forward to collaborating with Travelport to assist the travel industry continue to develop as people across the globe begin to return to travel.”

AWS’s established global infrastructure and security are designed to meet the needs of businesses that handle extremely sensitive data, such as financial institutions and travel companies.

“The travel sector has failed to keep up with the speed of change in digital retail,” said Greg Webb, CEO of Travelport. This historic collaboration is mainly intended to solve this issue. In addition, AWS’s retail history qualifies them to optimize digital retail platforms, simplify complicated environments, and allow game-changing innovation in the travel retailing sector. As a result, we will build a more straightforward, brighter, and better future for travel retailing with AWS as our chosen cloud partner.”

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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