TRAVELPORT READY FOR TECH OFF IN 2020

There have been some exciting developments at Travelport. A $4.4 billion privatisation deal in May and several additions to senior management including a new chief executive, Greg Webb, promise to breathe new life into the UK-headquartered travel technology company. TTG speaks to Alistair Rodger, global vice-president of agency sales for Europe, to find out more about the company’s plans for the trade as well as the latest tech innovations it is embracing in 2020.

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Travel Technology

Expedia TAAP Introduces 2023 Fall Sale for Travel Advisors

Expedia Group | September 11, 2023

Expedia Group has launched the TAAP Autumn Sale, offering substantial savings to meet the rising demand for fall travel in 2023. US travel advisors can provide travelers with 20% or more savings on global hotel bookings until September 24, 2023, making travel more affordable. Expedia TAAP provides access to over three million properties, 200,000 activities, 175 car rental options, and 500 airlines. For streamlined booking and support, travel advisors can utilize tools like Virtual Agent and Live Agent Chat. Expedia Group has launched the Expedia TAAP Autumn Sale, aimed at helping travel advisors meet the growing demand for fall/autumn travel in 2023 and boost bookings. This sale allows US travel advisors to provide travelers with 20% or more in savings on thousands of hotels worldwide for bookings until September 24, 2023. Travel under these offers is valid through March 31, 2023. Expedia TAAP offers travel advisors an extensive inventory featuring over three million properties, 200,000 activities, 175 car rental options, and 500 airlines. It provides access to Expedia Group tools, including a Virtual Agent for quick assistance and a Live Agent Chat for more in-depth support, streamlining the booking process and enhancing the advisor's capabilities. Travel advisors interested in the TAAP travel agent affiliate program can access comprehensive program details on how to become part of this extensive network on the official Expedia TAAP website. With the expansive range of resources available through Expedia TAAP, travel advisors can deliver exceptional service and options to their clients. Expedia Group's extensive family of brands, including Expedia, Hotels.com, Vrbo, Orbitz, and many others, ensures that travel advisors have a wide array of offerings to meet various travel needs and preferences. Robin Lawther, Vice President of Expedia TAAP, mentioned, "We are pleased to offer our advisors easy access to our travel offerings to help them drive more business.” [Source – Travel Pulse] Robin also mentioned that thousands of discounted properties are available for last-minute summer getaways, fall city trips, or early winter sun bookings. This gives travel advisors the flexibility to meet the needs of their travelers.

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Travel Technology

Hyatt Expands Luxury and Lifestyle Portfolio Across the Americas

Hyatt Hotels | September 22, 2023

Hyatt Hotels Corporation embarks on a strategic expansion journey with over 30 luxury and lifestyle hotels planned for the Americas by 2025. The brand's rapid growth includes doubling luxury room inventory and increasing lifestyle rooms, making it a premier choice for high-end travelers. The strategic acquisitions of Mr & Mrs Smith and Dream Hotel Group enhance Hyatt's offerings for members of the World of Hyatt. The Hyatt Hotels Corporation has strengthened the brand with ambitious plans to expand its luxury and lifestyle presence throughout the Americas. With a robust development pipeline encompassing more than 30 planned hotels and resorts slated for completion by 2025, Hyatt is poised to make a significant impact. This strategic initiative includes venturing into new markets, reflecting the company's unwavering commitment to enhancing its brand offerings. Over the past half-decade, Hyatt has achieved remarkable milestones on a global scale, including doubling luxury room inventory, tripling the number of resort rooms, and quadrupling the availability of lifestyle rooms. The momentum behind this growth shows no signs of abating. Hyatt now proudly stands as the fastest-growing luxury portfolio, with luxury, lifestyle, and resort properties constituting over 40% of its extensive portfolio. This success solidifies Hyatt's position as the ultimate choice for discerning high-end travelers seeking unparalleled experiences. This brand expansion has new properties in sought-after destinations, including the Hyatt Centric Santo Domingo in the Dominican Republic, Cas en Bas Beach Resort in Saint Lucia, and Hyatt Centric Querétaro in Mexico. Additionally, Hyatt is introducing Boundless Collection hotels, featuring Thompson Hotels in various U.S. and Mexican locations. Timeless Collection hotels will offer a home away from home experience, with Park Hyatt Los Cabos in Mexico and Grand Hyatt Scottsdale in Arizona among the highlights. The Inclusive Collection will welcome new resorts in the Caribbean and Mexico, including Secrets St. Lucia Resort & Spa and more. Several luxury and lifestyle Hyatt hotels have recently opened in the Americas, with exciting additions like Andaz Mexico City Condesa and Dreams Flora Resort & Spa in Punta Cana. The Fordson Hotel in Oklahoma City will soon join The Unbound Collection by Hyatt. Hyatt's transformative growth journey extends further through strategic acquisitions that enhance the offerings for its valued guests and members. The recent acquisition of Mr & Mrs Smith, a global travel platform renowned for its curated collection of boutique and luxury properties, is a testament to Hyatt's commitment to delivering exceptional experiences. This move significantly enriches the choices available to World of Hyatt members, providing them with an even more comprehensive array of rewarding stays and memorable experiences. In addition to this, Hyatt's earlier acquisition of Dream Hotel Group in early 2023 has opened up new horizons for World of Hyatt members, enabling them to access an expanded portfolio of stay options and lifestyle experiences in vibrant destinations like Nashville, Hollywood, South Beach, and New York City. Additionally, this acquisition catalyzes Hyatt's brand expansion into an emerging leisure market in Mexico, with the upcoming Dream Valle de Guadalupe (slated for 2024). Nestled across 35 sprawling acres in the picturesque Baja California region, this property will feature a sprawling vineyard, 61 well-appointed guestrooms and villas, a luxurious spa and wellness facility, and a trio of vibrant dining and nightlife venues, including an exclusive tasting room and pool bar.

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Travel Technology

Sonesta's Travel SOS Offers Relief for Holiday Travel Disruptions

Sonesta Hotels | November 06, 2023

Sonesta International Hotels Corporation has launched a new service called Travel SOS to help travelers during holiday travel disruptions by providing information on room availability at the nearest Sonesta hotels. The service can be accessed via a dedicated hotline or online using a promo code, offering convenience and flexibility to travelers. Despite potential limitations such as room availability and location coverage, the initiative underscores Sonesta's commitment to exceptional service during peak travel times, potentially enhancing customer satisfaction and loyalty. Sonesta International Hotels Corporation launches a new service, Travel SOS (Sonesta Overnight Stay), aimed at easing the stress of holiday travel disruptions. The service provides stranded travelers with information on room availability at the nearest Sonesta hotels during the busy holiday season. Travelers can access the service via a dedicated hotline or by using a promo code online. The initiative underscores Sonesta's commitment to exceptional service during peak travel times, offering peace of mind to travelers across its diverse portfolio of 17 brands and over 1,200 properties. Chris Trick, the Chief Marketing Officer at Sonesta, reportedly conveyed his optimism about the Travel SOS solution. He emphasized that Travel SOS exemplifies Sonesta's dedication to delivering superior service to travelers, especially during peak and challenging travel periods. He noted that the service, accessible via phone or online, offers up-to-date information on over 1,200 Sonesta properties, thereby providing travelers with reassurance. This allows them to relax and fully enjoy the holiday season. The new Travel SOS service launched by Sonesta International Hotels Corporation has its own set of potential drawbacks and benefits. On the downside, the service might be limited by the availability of rooms at Sonesta hotels, especially during peak travel times. If all rooms are booked, the service may not be able to provide the desired assistance. Additionally, the service might be less useful for travelers who are stranded in locations where Sonesta hotels are not present. On the upside, the service is designed to ease the stress of holiday travel disruptions by providing stranded travelers with information on room availability at the nearest Sonesta hotels. This is useful throughout the holidays. The service can be accessed via a dedicated hotline or by using a promo code online, offering convenience and flexibility to travelers. Furthermore, the initiative underscores Sonesta's commitment to exceptional service during peak travel times, potentially enhancing customer satisfaction and loyalty. Travel SOS is crafted to be accessed with dial-to-book or click-to-book options, a dedicated Travel SOS hotline and a promo code STAYSOS for online reservations using Sonesta’s website's offers’ section.

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