TRAVELPORT READY FOR TECH OFF IN 2020

TTG Media | December 18, 2019

There have been some exciting developments at Travelport. A $4.4 billion privatisation deal in May and several additions to senior management including a new chief executive, Greg Webb, promise to breathe new life into the UK-headquartered travel technology company. TTG speaks to Alistair Rodger, global vice-president of agency sales for Europe, to find out more about the company’s plans for the trade as well as the latest tech innovations it is embracing in 2020.

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The GOZO Token is a coin that can be used to purchase goods and services within the Gozo ecosystem. Acquisitions of GOZO Tokens through the initial coin offering are non-refundable. GOZO Tokens are only to be used in connection with Gozo.

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COMMERCIAL TRAVEL,AIRLINES AND AIRPORTS

Southwest Airlines Launches Limited-Time Tier Status Acceleration Promotion For Rapid Rewards Members

Southwest Airlines | September 22, 2022

Southwest Airlines Co. ( NYSE: LUV) is rewarding its Rapid Rewards Members for their long-term support by giving them a limited-time incentive, making it easier to earn tier status through 2023. Starting today, Rapid Rewards® Members have more opportunities to maintain or accelerate their way to the highly coveted A-List or A-List Preferred tier status. "We're making it easier for our Members to either earn A-List or A-List Preferred tier status, or maintain it through next year as a way to show our appreciation for their continued engagement with Rapid Rewards, We believe loyalty is a two-way street, and this is our way of thanking Customers for continuing to fly Southwest and for trusting us to connect them to the people and places that matter most in their lives." -Jonathan Clarkson, Vice President of Marketing Loyalty & Products at Southwest Airlines Reward Travel Counts Southwest Airlines® is counting reward flight segments from Jan. 1 through Sept. 19, 2022, and applying them toward tier status segment requirements so Members can continue to enjoy the benefits and rewards they love and value. No registration is necessary for Members, and qualifying reward flight segments were automatically added to Members' tier progress on Sept. 13.1 Customers can view changes in the "My Account" section on Southwest.com. Earn With New Reward Travel Rapid Rewards Members who register and purchase Southwest® flights using Rapid Rewards points through Nov. 30, 2022, can now earn flight segment credits that count toward A-List or A-List Preferred tier status through 2023.1 The flight segment will appear in "My Account" within 72 hours after the flight is completed. Earn Double Tier Qualifying Points Southwest Rapid Rewards Members who register for this promotion and purchase Southwest qualifying flights, and travel through Nov. 30, 2022, can earn double tier qualifying points toward A-List or A-List Preferred tier status for 2023.2 Join Rapid Rewards The Rapid Rewards program is designed around a simple concept—to make earning reward flights faster and easier. With Rapid Rewards, every seat is a reward seat, there are no blackout dates, and points don't expire. Customers can create an account to become a Rapid Rewards Member at Southwest.com. All Rewards flights are subject to availability and taxes, fees, and other government or airport-imposed charges of at least $5.60 per one-way. Tier qualifying points are earned on flights paid entirely with dollars, LUV Vouchers, gift cards, or travel funds, and with no portion of the purchase price paid for with Rapid Rewards points. Only qualifying activity will be eligible for flight credits. ABOUT SOUTHWEST AIRLINES CO. Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries. Having celebrated its 50th Anniversary in 2021, Southwest took flight in 1971 to democratize the sky through friendly, reliable, and low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline.3 Based in Dallas and famous for an Employee-first corporate Culture, Southwest maintains an unprecedented record of no involuntary furloughs or layoffs in its history. By empowering its more than 62,0004 People to deliver unparalleled Hospitality, the maverick airline cherishes a passionate loyalty among as many as 130 million Customers carried a year. That formula for success brought industry-leading prosperity and 47 consecutive years5 of profitability for Southwest Shareholders ( NYSE: LUV). Southwest leverages a unique legacy and mission to serve communities around the world including harnessing the power of its People and Purpose to put communities at the Heart of its success. Learn more by visiting Southwest.com/citizenship. Southwest is also continuing to develop tangible steps toward achieving carbon neutrality by 2050, including offering Customers an opportunity to help the airline offset its carbon emissions. To be part of the solution, visit Southwest.com/wannaoffsetcarbon.

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COMMERCIAL TRAVEL,HOSPITALITY TRENDS

ROOMDEX, A Hotel Upsell Innovator, Partners with PANDOX

ROOMDEX | September 20, 2022

ROOMDEX, a pioneer in automated hotel upselling solutions, announces that Pandox, a leading hotel company that has ownership in 156 hotels across the globe, activated ROOMDEX’s Upgrade Optimizer software in two hotels, including:“We've always worked with a tool for upselling, but they all required some amount of human labor. So, we were looking for something else, something that was better,” said Jens Egemalm, Distribution Director for Pandox Operations Hotel, “One of my colleagues at the revenue center was doing research on upsell tools in the MEWS marketplace and found ROOMDEX. It was one of the few that was a fully automated system. We liked the simplicity of it, and that led to the first call.” ROOMDEX Upsell Automation is a set-it-and-forget-it solution that delivers the lowest cost revenue a hotel can generate. ROOMDEX’s Upgrade Optimize combines 2-way integration with a proprietary algorithm to generate True Availability, forecasting inventory usage so there are no operational conflicts. With ROOMDEX, hotel can effortlessly sell and guarantee pre-arrival offers for Room Upgrades, Early Check-in, Late Departure and Guest Services (Breakfast, Parking, etc.). “In terms of performance, we had high expectations because it was sold to us that it would perform well. And it did. We didn't have to wait one or two weeks before it started performing – it started performing directly. Within just a few days of one of the properties going live, we had more than €5000 worth of upsells. And it’s been consistent – we haven't gone any day without any upsells. Plus, our ROI is higher than what was promised or expected. We are very happy with that.” ROOMDEX pilot hotels have reported an average of $75 of additional room product up-sell revenue per up-sold stay since using the hotel upsell tool. Upgrade OptimizerTM room revenue is improving RevPar and boosting ADR when hotels need it most. “We have been very happy with our partnership with MEWS and their app marketplace,Hotel groups like Pandox, who are very experienced in both cloud technology and the upselling space, have found it very easy to run a free trial of ROOMDEX through MEWS. ” -Jos Schaap, CEO and Co-Founder of ROOMDEX, About ROOMDEX ROOMDEX’s hotel upsell software, “Upgrade Optimizer,” automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform. ROOMDEX uses hotel reservation, guest data and its proprietary persona and price algorithms to deliver personalized digital offers, greatly enhancing the guest experience. The hotel upsell tool relieves hoteliers of the labor time required by other upselling solutions while delivering high margin revenue and a substantial ROI. The company was founded by Jos Schaap, Pierre Boettner and Denis Bajet, three industry veterans (Ex. MICROS-OPERA (now Oracle Hospitality), StayNTouch, Shiji and Nor1). ROOMDEX leverages that 90 years of hotel software innovation experience in PMS, integrations, revenue management, BI, mobile, self-service and upgrade optimization software. Since founding in spring of 2020, ROOMDEX has signed on more than 100 hotels with 9,000 rooms across the U.S., U.K. and Europe. About Pandox Pandox is a leading owner of hotel properties in Northern Europe with a focus on sizeable hotels in key leisure and corporate destinations. Pandox’s hotel property portfolio currently comprises 156 hotels with approximately 35,500 hotel rooms in 15 countries. Pandox’s business is organised into Property management, which comprises hotel properties leased on a long-term basis to market leading regional hotel operators and leading international hotel operators, and Operator activities, which comprises hotel operations executed by Pandox in its owner-occupied hotel properties. Pandox was founded in 1995 and the company’s B shares are listed on Nasdaq Stockholm. http://www.pandox.se

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TRAVEL TECHNOLOGY

GigNet Signs Agreement with Oasis Palm and Grand Oasis Hotels to Provide World Class Internet to Create Memorable Travel Experiences

GigNet | July 06, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is implementing a private network to connect Oasis Palm, Oasis Smart, Grand Oasis and three corporate offices. This will ensure fast, reliable connections with seamless communication between the six locations. Oasis is a leading hotel group in Cancun, and one of the driving forces behind its success is the constant philosophy of innovation. This technology partnership with GigNet underscores Oasis’ commitment to exceptional guest services and superior operations. “Every day is important when you want to reach excellence and we work hard to meet our clients’ expectations for a truly memorable vacation experience. Advanced broadband has become an essential element in creating that experience. High-speed Internet helps us provide innovative entertainment and it also permits us to have access to the data that we need to make smarter and quicker business decisions,” -Gener Hernandez, Corporate IT Manager for Oasis Hotels. Mark Carney, OBE and President of GigNet Mexico stated, “We are excited about welcoming Oasis Palm and Grand Oasis to the GigNet family. Oasis and GigNet are both pioneers in the Cancun region and we share a forward-thinking spirit. This also expands our relationships with the leading hospitality innovators headquartered in Spain that operate in Mexico and Latin America. Oasis joins the growing list of hotel and resort developers that recognize GigNet’s superior technology and leadership in client satisfaction.” Mr. Carney added, “GigNet Managed Services allows our clients to create a secure private network that enables seamless communication between departments and locations for guest services and management information systems.” ABOUT OASIS HOTELS Oasis Hotels & Resorts is a major hotel group founded in the 1970s by a Spanish family who were pioneers in the Cancun tourism industry, including innovations in the operations and marketing of all-inclusive resorts. The group prides itself on gastronomy and entertainment offerings that pamper guests with high-quality options and world-class service. In the Cancun region Oasis operates a variety of properties, including magnificent beachfront resorts, two hotels that are designed for families with children, and two urban hotels in central Cancun that are popular with business travelers. Together, these properties offer travel experiences that appeal to a wide range of international tourists and visitors from other regions of Mexico. https://oasishoteles.com/en ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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