Travelport renews maritime deal

Buying Business Travel | December 17, 2019

Travelport has been awarded a new long-term technology contract with marine and corporate travel agency Eurasia Travel Network (ETN) to support the shipping industry. According to the technology company, the marine industry is responsible for around 90 per cent of global trade and the new deal comes after ETN, a subsidiary of Bernhard Schulte Shipmanagement (BSM), entered into a joint venture to provide specialised maritime travel services for the energy, resources and marine sectors. As part of the agreement, Travelport will continue to provide ETN with real-time access to a range of content from more than 400 airlines, “hundreds of thousands” of hotels and more than 37,000 car rental locations worldwide. The agency will in turn have access to search, automation, shopping and booking technologies, data, business logic and profiling functionalities via Travelport’s platform.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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