TripAdvisor introduces new sponsored content experience

Travel Daily Media | July 31, 2019

TripAdvisor has announced a new sponsorship opportunity exclusively for tourism organisations intent on driving increased engagement of their content within the newly revamped destination search pages on TripAdvisor. The new destination sponsorship offering provides a platform for media buyers to showcase and shape their story and connect to travellers who are actively searching and seeking new ideas on where to stay, dine or visit.

Spotlight

China has partially missed out on the PC age and gone straight to the mobile age. That means it has also missed out on some problems PC-era technology is causing Western travel managers. China is creating mobile booking and payment innovations not yet seen in the West.

Spotlight

China has partially missed out on the PC age and gone straight to the mobile age. That means it has also missed out on some problems PC-era technology is causing Western travel managers. China is creating mobile booking and payment innovations not yet seen in the West.

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COMMERCIAL TRAVEL

VacationRenter Upgrades Platform, Gets New Partners

VacationRenter | May 26, 2022

VacationRenter, the fastest-growing vacation rental search engine, has enhanced its global inventory expansion. It offers full site translations, personalized travel inspiration and traveler resources, and more. "Researching and booking vacation rentals can be frustrating and time-consuming. Our platform helps make the experience easier, We are always working on making our site better. Our latest upgrades focus on improving the user experience for our international customers, as well as giving all customers more information and tools to quickly find the perfect rental." -CEO Heath Hammett An overview of the platform upgrades: Customer-Forward Improvements These improvements include streamlining the process of finding the perfect vacation rental. It delivers priority updates, price alerts, personalized travel inspiration, upgraded search and usability, and a user-friendly design. New and Expanded Inventory In partnership with Interhome, VacationRenter now offers more than 30, 000 vacation rentals in the U.S and Europe. These rental homes and apartments add to the convenience in travel destinations such as Myrtle Beach, SC, and Madrid, Spain. VacationRenter has also expanded its partnership with Plum Guide. As a result, customers can easily research Plum Guide’s high-quality homes across Europe and the U.S. Internationalization VacationRenter has launched full site translations in French, Spanish, Italian, Portuguese, Polish and German for global travelers. Additionally, it has also enhanced key information for almost 6, 000 locations across the globe, including FAQs and details on must-see attractions. Up-to-Date Traveler Resources The new Traveler Resource Center gives travelers the correct destination and even property-specific information. It also includes COVID-related restrictions and guidelines. Apart from this, the new VacationRenter’s Travel Trends pages display booking trends and average nightly prices. This data gives insight into traveler behaviors for the ones in the travel industry, such as homeowners, property managers and travel reporters. VacationRenter is bracing up for travel to make a comeback for both domestic and international U.S travelers, who are seven times more likely to resume travel at home.

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COMMERCIAL TRAVEL

Combined Zaplox & Agilysys Solution Enables Hotels To Greet Post-Pandemic Travel Surge With Ease

Zaplox | February 28, 2022

Zaplox (Nasdaq: ZAPLOX), the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North America and Europe. Agilysys rGuest Express together with Zaplox mobile keys is the perfect combination for a complete contact-free check-in and check-out solution.Since the beginning of the partnership, the combined Agilysys and Zaplox solution has been chosen by more than 40 properties. The joint solution is used to help ease labor shortages and meet the demand for contactless solutions at boutique and city hotels, destination resorts and casinos across North America. In 2021, the joint offering also gained traction with European hotels as properties began to open their doors again. The Agilysys and Zaplox combined solution allows hotels to offer one seamless mobile guest journey with everything from check-in/check-out to mobile keys directly in the hands of the guest. Zaplox’s mobile key functionality has been added to Agilysys’ modern, cloud-native mobile guest self-service check-in/out solution, rGuest Express, using the key-centric SDK solution from Zaplox. This integration results in a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system. “We are proud of our partnership with Agilysys, a global leader in hotel technology. The partnership demonstrates Agilysys’ market leading position through continuously yielding new customer agreements. The pandemic has created momentum and a strong focus on the many benefits a contact-free mobile solution offers hotels and casinos as well as their guests. Already in January, we notice that digitization efforts are a key part of the hotels' budget for 2022,” says Even Frydenberg, CEO Zaplox. “We are thrilled to offer the Zaplox digital key technology as part of our contactless hotel solutions. Together, Agilysys and Zaplox provide hotel and casino customers the ability to enhance the guest journey while at the same time addressing urgent labor shortages with a streamlined check-in process and the use of a mobile key,With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences that help protect guest health, increase profitability and ensure their most valuable customers return repeatedly.” -Rohith Kori, VP Product & Corporate Strategy at Agilysys. The Agilysys/Zaplox digital key solution supports major industry lock vendors and can be configured to handle complex requirements such as restricted access to a variety of resort amenities and facilities based on the booking package of the guest. As a result, a guest needs only her/his phone for easy access across the resort. February 28 - March 2 - Zaplox joins Agilysys INSPIRE User Conference in Las Vegas, where Agilysys rGuest Express and Zaplox Mobile Keys will be demonstrated. rGuest Express provides a complete mobile or lobby kiosk check-in and check-out guest experience with support for digital keys, ID verification and key encoding. With rGuest Express, guests can avoid long front desk lines and enjoy a complete contactless process getting to their rooms and the property’s amenities faster. The result is reduced lines at the front desk, greater staff productivity, and reduced operating costs. Zaplox key-centric SDK for Mobile Keys enables guests to use their phone to unlock the hotel room door, thus eliminating the need for plastic cards. Once the check-in by the front-desk or in the app is completed, the mobile key is issued and can be accessed via the guest app. The hotel room door is unlocked by activating the mobile key in the app and holding the phone against the door’s Bluetooth Low Energy (BLE) lock. The guest can easily share the key with other guests electronically. Zaplox key-centric SDK is the most cost-efficient way to add mobile keys to a new or existing hotel app. About Zaplox Zaplox helps hotels and vacation home rentals to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the contact-free mobile guest journey and mobile key services for the global hotel market. The company operates in Europe and North America and offers a turnkey platform for managing the guest’s hotel stay, improving the check-in and check-out process, and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox solutions allow hotels to add Zaplox functionality to their existing hotel app, or to launch their own mobile app in a cost-effective way. In addition, Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and the opportunity to generate additional revenue. Zaplox works with all major smartphone platforms and can support the hotel’s lock and property management system. The systems can replace or coexist with key cards and physical keys. Zaplox systems have been in commercial use since 2010. Zaplox was founded in 2010 at IDEON Science Park in Lund, Sweden, and the Zaplox stock is listed on the NASDAQ First North Growth Market. www.zaplox.com. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

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BUSINESS TRAVEL

Avoya Travel Announces Strategic Growth Investment From Certares

Avoya Travel | November 23, 2021

Avoya Travel, one of the travel industry’s most innovative companies, is pleased to announce that it has closed on an investment from funds managed by Certares Management LLC, a global travel, tourism, and hospitality investment firm. Certares joins brothers, Jeff and Michael Anderson, as Co-Owners of Avoya and together are committed to long-term growth and scaling its vacation platform. Terms of the transaction were not disclosed. “We are honored to welcome Certares as a partner in Avoya Travel. It’s taken tremendous endurance to build our industry-leading platform and we are excited for our brilliant employees, independent travel advisors, and suppliers – especially during these unprecedented times,” “We look forward to partnering with Certares to capitalize on the growth opportunities we see ahead as our industry begins its strong recovery.” -Jeff Anderson, Co-Owner and Co-CEO of Avoya. Avoya continues to invest in its people and technology which, despite the global pandemic, has driven record high customer satisfaction ratings. Avoya’s new investment from Certares will further position Avoya as an industry leader and accelerate the company in its pursuit to perfect vacation shopping, planning, and booking. “We are thrilled to be partnering with the Anderson family as shareholders of Avoya and are cheering on the entire Avoya team,Through three generations of family leadership, Avoya has built an incredible team which has consistently pioneered innovative technology, industry-leading marketing and unmatched relationships with independent travel agencies, travelers, and suppliers. We are delighted to support the next phase of Avoya’s growth.” -Colin Farmer, Senior Managing Director and Head of the Management Committee of Certares The Anderson family has developed deep relationships in the travel industry for nearly 60 years and formed Avoya Travel in 2006. Co-Founders and brothers Jeff and Michael Anderson, having managed day-to-day operations for nearly a decade, will serve as Co-CEOs of Avoya. As part of the transaction, Brad Anderson will move to a senior advisory role and Van Anderson will retire. The first generation of the family in travel, Pal and Pat Anderson, started in the industry in Hawaii in 1964. About Avoya Travel Avoya Travel is redefining how vacations are booked by connecting travelers with independent travel advisors who deliver personalized service and value. Through its proprietary digital platform and vast demand channels, Avoya offers software and services to thousands of companies including cruise lines, resorts, tour companies, and independent travel agencies. Avoya has won numerous awards for its technology and innovation, including holding multiple patents, and serves travelers in North America and beyond. For more information, please visit AvoyaTravel.com. About Certares Established in 2012, Certares focuses on direct investments in proprietary transactions, leveraging deep sector experience in the travel and hospitality industries, and with a consistent emphasis on partnership with management teams to drive growth. Certares brings together a team with decades of both operational and investment experience in private equity, travel, tourism, hospitality and travel-related business and consumer services. For more information, please visit certares.com.

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