TripAdvisor Introduces TripAdvisor Connect

Travel Trends Today | October 10, 2019

TripAdvisor, the world’s largest travel information platform, today announced that TripAdvisor Connect, previously in beta testing, has officially launched on Facebook and Instagram.  This off-platform media solution is guided by traveller and diner data, enabling advertisers to reach custom audiences beyond TripAdvisor’s website and app. TripAdvisor Connect helps advertisers leverage the power of the @TripAdvisor brand on social media channels like Facebook or Instagram to gain exposure to targeted and highly engaged audiences.  TripAdvisor’s new and growing media solutions team aims to further expand TripAdvisor Connect to other media channels in the near future where the company is engaged with consumers.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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INDUSTRY OUTLOOK

Leadership Changes at Northstar Travel Group, New CEO Onboarded

Northstar Travel Group | January 09, 2023

Northstar Travel Group, the leading provider of information services, events, data, and marketing solutions focusing solely on the travel industry, recently appointed Jason Young as its new CEO. Young will replace Thomas Kemp, who served as Chairman and CEO since 2009, while Kemp will be assuming the position of Chairman. A visionary in advertising technology and an innovative pioneer of the digital transformation of the media industry, Jason Young spent 20 years with Ziff-Davis Media, a leading IT information and media business, climbing to the CEO role. He established Smart Device Media, a mobile advertising network that Crisp Mobile eventually acquired. He then became the CEO of the joint company, after which Quotient Technology acquired Crisp. Quotient Technology served the packaged goods industry as a data-driven advertising tech company and appointed Jason Young as Chief Media & Marketing Officer after acquiring Crisp. His most recent employment was as President of Chicory, a contextual commerce media company working in the consumer-packaged goods industry. Young has fueled product innovation around new advertising platforms and data-driven media with his 30+ years in the industry. Alongside the leadership change comes the promotion of Bob Sullivan, a travel industry icon and President of Northstar's Travel Group, who will now serve as the company's Chief Commercial Officer. "I am thrilled to have the benefit and opportunity to work and partner with a leader like Bob, whose industry knowledge and expertise will be critical as Northstar looks to expand on its leadership position." -Jason Young, the newly appointed CEO (Source: Businesswire.com) Bob Sullivan said about the new CEO, I am excited about the passion, experience and skills Jason brings into the business and am eager to work with him to unlock even more value for our customers and partners. I could not be more excited about the opportunity ahead for Northstar. About Northstar Travel Group Northstar Travel Group is the travel industry's premier provider of information services, data, events, and marketing solutions. Its diverse audience encompasses every travel segment, including leisure, sports, business, incentives, meetings, hospitality, and travel technology. The company is also the majority shareholder of Inntopia, the market leader in marketing cloud, e-commerce software, and business intelligence operating in the activities, golf, mountain destination, and hospitality industries. With headquarters in Rutherford, New Jersey, the company operates out of five offices across the U.S., U.K., and Singapore. Northstar Travel Group is owned by funds managed by EagleTree Capital.

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TRAVEL TECHNOLOGY

Mondee Launches Affiliate Network to Enhance Global Travel Affiliates

Mondee | January 31, 2023

On January 30, 2023, Mondee Holdings Inc., a next-generation marketplace driven by technology that enables growth in a $1 trillion sector of the travel market, introduced an innovative affiliate program named Mondee Affiliate Network. As the travel industry recovers from the pandemic's impact, Mondee acknowledges the need for a new approach to assist travel affiliates, agencies, and experts in resolving their growth challenges. The Mondee Affiliate Network is a unique program created to help gig workers, travel experts, and agencies thrive in the flourishing experiential travel market. Driven by Mondee's advanced technology, the program offers affiliates an exclusive arrangement with enhanced revenue opportunities and tools to expand their product line-up, increase profitability, and remain competitive in an ever-changing market. In addition, this model benefits suppliers, experts, and travelers. Suppliers will receive efficient management for closed user group content and targeted distribution. At the same time, experts and travelers will gain exclusive access to a broader range of products and improved revenue opportunities on travel content such as hotel stays, airfare, and ancillaries. Prasad Gundumogula, Chairman, CEO, and Founder at Mondee, shared, "We are excited to introduce the Mondee Affiliate Network, a cost-effective solution for travel agencies, experts and affiliates looking to recover from the pandemic and become more competitive in the ever-changing market." He added, "The program creates an exclusive relationship between Mondee and its customers, accelerates Mondee's market share penetration immediately into the air and hotel industries and positions the company as a leading provider of complete travel content and experiences to travel agents and affiliate groups globally." (Source – GlobeNewswire) About Mondee Holdings, Inc. Founded in 2011 and headquartered in Austin (Texas), Mondee Holdings, Inc. is a group of notable travel service, technology, and content companies bringing disruptive innovation to the leisure, corporate, and retail travel markets. It provides a groundbreaking technology platform of mobile, SaaS, and cloud products and services to a global customer base, handling over 50 million daily searches and billions of dollars in transactional volume each year. Its network includes more than 50,000 gig economy workers and leisure travel advisors, 500+ airlines, and over one million vacation rentals and hotels.

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AIRLINES AND AIRPORTS

Wisk Aero and COMSEQ Publish Paper on Benefits of Advanced Air Mobility

Wisk | February 07, 2023

On February 6, 2023, Wisk Aero, a renowned advanced air mobility company, and the COMSEQ (South East Queensland Council of Mayors), the largest regional local government organization in Australia, published a paper detailing the benefits of advanced air mobility (AAM) for South East Queensland (SEQ). The two organizations entered a strategic partnership in July 2022 when they signed a Memorandum of Understanding. They continue to collaborate on events and outreach, highlighting AAM's advantages. With the release of a rigorous and aspirational Opportunities Paper, Wisk and COMSEQ are beginning a new chapter in their partnership. The paper provides an overview of the developing AAM sector, the prospects for South East Queensland (SEQ), and the social, economic, and environmental advantages of introducing AAM to SEQ. The paper also describes how AAM will become an integral part of SEQ's transportation network as the region seeks to address high-growth-related issues such as congestion, environmental sustainability, and rising demand for affordable and accessible flights. COMSEQ and Wisk concur that the release of the Opportunities Paper: 'Bringing Advanced Air Mobility (AAM) to Australia' highlights the critical importance of government and industry collaboration in making progress with AAM. About Wisk Wisk is an urban air mobility company committed to providing everyone with safe everyday flights. The company, a joint venture between The Boeing Company and Kitty Hawk Corporation, aims to shape the future of daily commutes and urban travel safely and sustainably. With more than a decade of piloted and unpiloted flight experience, it has developed Cora, an all-electric, autonomous air taxi. The Cora team is now the firm's foundation and is working towards a future in which commuters can safely fly above traffic and reach their destination more quickly. Wisk believes in a world where less time getting there means more time being there.

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