TripAdvisor Plots Loyalty Program in Campaign Against Google

Skift | August 13, 2019

Think of an online travel booking experience, such as wandering through Priceline.com, Expedia.com, or Booking.com, and the first thing that comes to mind may not be a loyalty program. But in the long campaign against Google Travel, it could be a differentiating tool for online travel agencies.

Spotlight

AI Travel Marketplace is a realization of Blockchain 3.0. Our objective is to make travel industry flat. We provide a marketplace where all travel agencies in the industry can all join to sell their content with one-click publishing and resellers can provide localized service in their home country. Compared to many OTA (Online travel agent) who charges 15-25% of revenue from hotelier, we provide a much affordable solution with Blockchain technology and a common framework, Magento 2 ( an Adobe company ) which enables us to provide services that can be shared and subscribed.

Spotlight

AI Travel Marketplace is a realization of Blockchain 3.0. Our objective is to make travel industry flat. We provide a marketplace where all travel agencies in the industry can all join to sell their content with one-click publishing and resellers can provide localized service in their home country. Compared to many OTA (Online travel agent) who charges 15-25% of revenue from hotelier, we provide a much affordable solution with Blockchain technology and a common framework, Magento 2 ( an Adobe company ) which enables us to provide services that can be shared and subscribed.

Related News

HOSPITALITY TRENDS

Relay Partners With Kinseth Hospitality Companies

Relay | March 07, 2022

Relay stated that it would deploy its wearable, highly customizable associate alert devices across 101 Kinseth Hospitality Company (KHC)-managed properties in the Midwest and Southern areas with over 2000 associates. Relay is the primary choice for hoteliers looking to adhere to the AHLA 5-star Promise, which aims to increase staff safety and comply with panic button regulations imposed by an increasing number of governments. Kinseth Hospitality, headquartered in Coralville, Iowa, represents award-winning select-service and full-service hotels, restaurants, caterers, and conference facilities in 15 states. Kinseth Hospitality represents several well-known and award-winning hotel and event brands, including Hilton, Marriott, IHG, Radisson, Best Western, and Wyndham, as well as the Sioux City Convention Center, Twelve01 Kitchen & Tap, Rock Island Ale House, River Rock Kitchen & Tap, and McKnight's Kitchen & Tap. The Relay will become Kinseth Hospitality Companies' exclusive alert device partner, installing Relay's next-generation, voice-first technology throughout Alabama, Colorado, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Oklahoma, Texas, Wisconsin, and Wyoming. Employees in management, guest services, cleaning, maintenance, and restaurant front-of-house and back-of-house will access the pocket-sized, easy-to-use tablet. The agreement adds to Relay's increasing list of properties, management organizations, and brands who have chosen the platform for its all-in-one functionality. Relay devices run on WiFi and 4G networks, allowing for seamless communication. In addition, a nationwide organization like Kinseth Hospitality recognizes the devices' data, analytics, and mapping capabilities and their capacity to link into complex operations systems. Across the country, hotel unions and state and municipal governments seek laws to ensure hospitality professionals' safety by introducing panic buttons.

Read More

COMMERCIAL TRAVEL

United Airlines and Virgin Australia Group Announce New Partnership

United Airlines & Virgin Australia Group | December 14, 2021

United and Virgin Australia Group announced today a new partnership that will enhance the travel experience between Australia and the Americas. This partnership will add more benefits for both MileagePlus and Velocity Frequent Flyer members as well as access to more one-stop connections to cities across the United States, Australia, Mexico, the Caribbean, and South America. The agreement, which is subject to government approval, is set to roll out starting in early 2022.Australia has always been a key part of United's network as demonstrated by United being the only carrier to maintain passenger service between the U.S. and Australia throughout the pandemic. In addition, United offers more flights to Australia than any other U.S. carrier and now extends its presence by adding Virgin Australia Group's comprehensive network. "The United States and Australia share a special bond and I'm especially proud that United was the only airline to maintain a vital link between these two countries throughout the pandemic,Looking ahead, Virgin Australia is the perfect partner for United. Our partnership provides considerable commercial value for both airlines and a shared commitment to offer the best travel experience for our customers." -United CEO Scott Kirby. United currently offers daily direct flights from San Francisco and Los Angeles to Sydney, while other services including flights from Houston and direct services to Melbourne are expected to resume later in 2022. Under this new partnership, United's customers will now have access to top Australian destinations including Brisbane, Perth and Adelaide. In addition to the ability to redeem and earn points/miles, eligible premier MileagePlus and Velocity members will also receive the following benefits when flying on United and Virgin Australia worldwide: Priority check-in Priority boarding Priority baggage delivery and additional baggage check allowance Priority security clearance Lounge access The partnership will also triple Virgin Australia's reach into the U.S., with customers accessing United's vast domestic and international network, connecting at United's multiple Australian gateways. The partnership is another significant customer enhancement for the relaunched Virgin Australia, that will also see the airline resume the sale of codeshare flights at virginaustralia.com, starting with United services in early 2022, followed by the airline's other international partners. Virgin Australia first paused the sale of codeshare flights on its website at the height of the pandemic, and today's announcement will open a new gateway for travel between Australia and the U.S. and beyond. "We are grateful to have such a strong partner in United,They have proudly been one of Australia's most loyal and long serving aviation partners and their market strength both to Australia and in the United States brings great value to our guests. We look forward to innovating together on behalf of our guests to ensure they have the very best travel experiences to over 90 destinations in the U.S." -Virgin Australia Group CEO Jayne Hrdlicka. Committed to Ensuring a Safe Journey United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus SM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center. United Next United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently: Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi. Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers. Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color. Required all U.S. employees to receive a COVID-19 vaccination. Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic. Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined. Eliminated change fees for all economy and premium cabin tickets for travel within the U.S. About United United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL". About Virgin Australia Virgin Australia Group is a major Australian airline operating scheduled domestic and short-haul international flights, charter and cargo services, and the award-winning loyalty program Velocity Frequent Flyer.The Group has been a competitor in the Australian aviation landscape for more than 20 years, carrying tens of millions of passengers in that time and operates three seating choices; Economy, Economy X (extra leg room Economy) and Business Class.Virgin Australia is now embarking on an exciting new chapter. In September 2020, US private equity firm Bain Capital acquired Virgin Australia and relaunched it as a mid-market carrier with a renewed focus on its heartland customer. Since that time the airline has simplified its fleet structure to an all-Boeing 737 fleet and has made significant investments in technology and customer experience. Virgin Australia is focussed on creating great experiences and has won many awards over the years including Best Cabin Crew, Best Domestic Airline and Best Economy Class. Velocity Frequent Flyer has also scooped a wealth of prestigious gongs including the Freddie Awards Best Program of the Year and Best Redemption Ability for Asia/Middle East and Oceania.+

Read More

TRAVEL TECHNOLOGY

MakeMyTrip Limited Announces Partnership with Leading AI-Enabled Travel Booking App Hopper

MakeMyTrip | October 18, 2021

MakeMyTrip Limited, India’s leading online travel company, today announced its partnership with Hopper, one of the top travel booking apps for flights, hotels and car rentals, to help travelers save money with personalized recommendations and flexible booking capabilities. Through this partnership, MakeMyTrip aims to further enhance the flight booking experience by boosting its recently launched Price Lock feature. Hopper's Price Freeze technology will power MakeMyTrip’s Price Lock feature and enable customers to lock in flight fares for up to seven days while they are in the process of firming up their travel plans. Since its launch this year, the feature has seen increased adoption amongst flyers as the need for flexible travel has risen sharply post-pandemic. As travel bounces back, the company hopes to see travelers across India actively opting for and benefitting from Price Lock feature. By partnering with Hopper, MakeMyTrip plans to leverage its Price Freeze technology that has proven to drive conversions and increase revenue while offering transparency and flexibility to its customers. “Flexibility is the future of travel – it is how we want to build back demand and put consumer confidence back in booking travel freely, just as they did before the pandemic. As we double down in our efforts to enrich the flight booking experience on the MakeMyTrip platform, we are partnering with Hopper to make use of its innovative technology and pass on the benefits of smart and prudent flight booking to travelers. We are thrilled to extend valuable benefits and bring home best global practices of predictive pricing through Hopper’s data-driven capabilities and AI-rich airfare forecasting tools for our customers.” Rajesh Magow, Co-founder & Group CEO, MakeMyTrip Expressing excitement at joining hands with MakeMyTrip, Frederic Lalonde, CEO and Co-Founder of Hopper, said, “Consumer expectations have changed over the past year and a half, and flexibility is a make-it or break-it factor for travelers. Hopper’s Price Freeze technology will empower MakeMyTrip customers to plan and book their trips with peace-of-mind. As travel continues to rebound, and even enters a travel supercycle, Hopper Cloud is providing the fintech solutions that drive conversions and revenue.” With the addition of Hopper’s predictive algorithms and AI-enabled dynamic pricing tools, MakeMyTrip will be able to protect travelers against airfare volatility. By offering an opportunity for users to lock in low fares before they rise, Hopper's Price Freeze algorithms also help solve one of the major dilemmas of travelers – when is the best time to book my trip? Hopper is powering this partnership as part of its B2B initiative, Hopper Cloud. About MakeMyTrip: MakeMyTrip Limited is India's leading online travel company. We own and operate well-recognized online brands, including MakeMyTrip, Goibibo and redBus. Through our primary websites, www.makemytrip.com, www.goibibo.com, www.redbus.in, and mobile platforms, travellers can research, plan and book a wide range of travel services and products in India as well as overseas. Our services and products include air ticketing, hotel and alternative accommodations bookings, holiday planning and packaging, rail ticketing, bus ticketing, car hire and ancillary travel requirements such as facilitating access to third-party travel insurance and visa processing. About Hopper: Hopper is the world’s fastest-growing mobile-first travel marketplace. By leveraging massive amounts of data and machine learning, the company has developed several unique fintech solutions that help customers save money and travel better. Through its B2B initiative, Hopper Cloud, the company is syndicating its fintech solutions, infrastructure, and agency content. Whether it’s pricing volatility or trip disruptions, Hopper’s proprietary suite of fintech solutions address every pain point in the customer journey while driving conversion, repeat purchases, and profitability.

Read More