Trip.com Group anticipates revenue impact from coronavirus, hopes for quick domestic travel recovery

PhocusWire | March 19, 2020

Trip.com Group expects net revenue to decrease by 45% to 50% year-over-year in the first quarter of 2020 due to the outbreak of the COVID-19 coronavirus. The Shanghai, China-based online travel agency disclosed its low expectations for the start of 2020 during its earnings call recapping its full-year 2019 results. “The beginning of 2020 has been challenging with the outbreak of the Coronavirus,” says CEO Jane Sun in the call to discuss earnings. Sun adds that its strong operations “have prepared us well for times like this.”

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CTM's proprietary travel tools are designed specifically to benefit travellers, travel bookers and travel managers by driving cost savings, efficiency and safety to your corporate travel program.

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TRAVEL TECHNOLOGY, HOSPITALITY TRENDS

Infor Continues to Have a Steep Growth Graph

Infor | June 23, 2022

On June 22, leading industry cloud company Infor announced its continued momentum and innovation over the past twelve months in the hospitality business. The announcement was made at HITEC 2022. Infor Hospitality specializes in delivering end-to-end functionality in the cloud, serving every tier of the industry, right from hotels of all sizes to casinos and specialty resorts. It provides ways for revenue optimization, property management, event and food service management, business intelligence, social collaboration, and mobility. In addition, the suite enables users to easily share data in real time, such as revenue management recommendations, scheduling, and customer information, allowing employees to focus on improving guest service and increasing the bottom line Updates in the Infor HMS include: Improving the online guest experience – Hoteliers can allow guests to use their mobile devices to request digital keys, update their contact, passport, and ID information, and complete the entire check-in and check-out process. Putting a greater emphasis on education and training – Infor HMS has also been enhanced with the addition of new e-learning courses via Infor Campus. These new courses can be accessed on any device at any time. Teams can work the way they live and interact with technology. Faster access to Infor support – Infor released a new in-app chat feature that allows users to chat live directly with HMS support experts in their preferred language from any page in HMS to get immediate help. When assistance is required, customers can pull up a virtual stool and speak with a support analyst. The ability to play a larger role in future product releases – The Enhancement Request System (ERS), which is part of the Infor Concierge customer support center, provides a portal through which users can easily log enhancements and new feature and design change requests for Infor Product Management review. Infor sales and catering, kiosk technology also received updates that include event room diagramming and a new food service POS kiosk. "Infor is a top choice for the hospitality industry because we are constantly investing and innovating in our suite of solutions to mirror and anticipate ever-evolving guest expectations, From sales to service to product to leadership, we are a dedicated team of subject matter experts that truly understands what a hotelier needs from a technology standpoint to operate in a complicated market. Infor's cloud-based hospitality solutions are built to connect and seamlessly integrate, empowering staff to deliver superior services and help foster long-lasting relationships with guests." -Jason Floyd, Infor Hospitality general manager.

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DESTINATION AND TOURISM

Celebrate World Oceans Day with Terranea Resort

Terranea Resort | May 30, 2022

Terranea Resort invites guests to enjoy its rich natural habitat that spans over 102 acres. It is perched atop oceanfront coastal bluffs on the Palos Verdes Peninsula. The resort has a variety of special offerings designed to entertain, educate, and explore the surrounding marine protected environment to celebrate World Oceans Day. World Oceans Day is an annual event and presents an opportunity to unite the community to support for the sustainable management of the world’s oceans. It also raises awareness of the impact of individual actions on the ocean. Guests can be a part of eco-driven initiatives in partnership with Marine Mammal Care Center and International Bird Rescue. These organizations bring awareness to the importance of safeguarding and protecting the ocean for everyone to enjoy throughout June. Guests can support the Marine Mammal Care Center while booking their stay at www.Terranea.com. Guests can go kayaking on the Californian coastline with marine biologist and Chief Operations and Education Officer of Marine Mammal Care Center, Dave Bader. He will provide the guests with invaluable knowledge on endangered cetaceans and the conservation of the local marine life. A portion of the proceeds from each tour will be donated to the Marine Mammal Care Center. Guests aged 8 and up can enjoy this activity on June 4 | 7:30am – 10:30am | $250 per person donated directly to Marine Mammal Care Center. Tour needs to be booked in advance and is weather dependent. All equipment is provided. Guests, ages 8 and up can go on a forest clean-up kayak tour to help maintain the coastline by collecting litter along the pristine Marine Protected Area of the Palos Verdes Peninsula. Tour details: June 11 | 9:30am & 11:30am | $100 per person. Here is a list of other activities that the guests can enjoy: Educational ocean activities- June 11 | 11:00am – 2:00pm Nelson'sSea Harvest Workshop- Ages 21 and up. Advance reservations are required at www.terranea.com/experiences. June 11 | 10:00am | Sea Salt Conservatory | $80 per person Self-guided Nature Walk and Scavenger Hunt June 1-30 | Map available at pointe discovery Captain Gray Whale Cookies June 1 – 30 Visit Terranea’s website (terranea.com/celebrate) for more details.

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TRAVEL TECHNOLOGY

Expedia Group and Bilt Rewards Launch Exclusive Travel Portal

Expedia Group | July 01, 2022

On June 30, Expedia Group, the leading travel technology platform, announced the launch of the new Bilt Travel Portal in collaboration with Bilt Rewards. It will be available exclusively to Bilt Rewards members. Members of Bilt Rewards can use their Bilt points to cover all or a portion of the cost of their next vacation and can book every aspect of their trip directly through the Bilt Rewards app, from flights to hotels and even theme park or Broadway show tickets. Bilt members can access more than 700,000 properties, 500 airlines, 120 car rental companies, and thousands of activities worldwide, thanks to Expedia Group's White Label Template technology. 1 White Label Template includes all of the functionality of the Expedia.com site, as well as tools and customer support to assist Bilt members with questions or bookings. Expedia Group's expert knowledge of the travel industry is combined with a nearly $2 billion annual investment in new technology innovation to meet the changing needs and demands of both partners and travelers. Travel is among the most important experiences to our members, who don’t want to be limited when it comes to using their hard-earned loyalty points, said Bilt Rewards Founder and CEO Ankur Jain. Partnering with Expedia Group enables us to give members a one-stop-shop with access to endless travel options, along with the easy integration to create a seamless booking experience. “We’re excited to power the Bilt Travel Portal, and to help the Bilt Rewards members build the vacation of their dreams simply by paying rent,Our innovative solutions provide Bilt Rewards with technology they need to build a wonderful experience and offer an unparalleled amount of travel options to their members.” -Christian Gerron, senior vice president, Media & Brand Partnerships, Expedia Group. Bilt Rewards members can access the Bilt Travel Portal powered by Expedia Group by logging into the Bilt Rewards app or visiting travel.biltrewards.com and entering their Bilt Rewards login credentials to view available travel supply and booking options. When booking in real-time, members will be able to see the value of their Bilt points, with 10,000 Bilt points equaling $125 in travel credits. Members will also earn 2x points for bookings made through the Bilt Travel Portal with their Bilt Mastercard, and 1x point for bookings made with another form of payment. Bilt Rewards, which will be available in June 2021, is the first-ever loyalty program and co-brand credit card for renters, allowing 109 million renters in the United States to earn points on their largest monthly expense with no fees. Renters can access the free Bilt Rewards loyalty program by living within the Bilt Rewards Alliance, a network of over 2 million rental units in the United States, or by using the Bilt Mastercard, the first credit card that can be used to pay rent with no transaction fees at any rental unit in the United States. In addition, Bilt members have access to one of the most valuable rewards programs available, with the ability to redeem points for travel, boutique fitness classes, limited-edition art, and home décor, as well as rent credits and even a down payment on a future home. Members now have access to thousands of new options for redeeming their points thanks to the addition of the Bilt Travel Portal powered by Expedia Group, further increasing the value of Bilt's

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