Trip.com Group collaborates with British Airways and Iberia on NDC standard

Travel Daily Media | January 17, 2020

Chinese provider of travel services, Trip.com Group, has strengthened its partnership with British Airways and Iberia by connecting to the New Distribution Capability (NDC). The NDC partnership facilitates priority access to a richer and a more complete inventory from the airline as well as transparency of the shopping experience on its online travel agency, Trip.com. It offers the travellers better content on both carriers’ flights with additional fare options on long haul and short haul additional price points. Since the partnership launch in mid-2019, the group expanded the product offering, adding premium cabins and ancillaries. The first six months generated over GBP 2.5 million (USD 3.27 million) worth of bookings on the API alone.

Spotlight

Delays and cancellations frustrate passengers. How you deal with journey disruptions will make or break that customer relationship. In today’s highly competitive environment, no airline can afford to be complacent. No airline can run the risk of losing passengers. And with the proliferation of social media sites, passengers can instantly share opinions and journey experiences with friends, family and beyond. Any negative sentiment is immediately amplified with the resulting impact on the carrier’s brand and future revenue.

Spotlight

Delays and cancellations frustrate passengers. How you deal with journey disruptions will make or break that customer relationship. In today’s highly competitive environment, no airline can afford to be complacent. No airline can run the risk of losing passengers. And with the proliferation of social media sites, passengers can instantly share opinions and journey experiences with friends, family and beyond. Any negative sentiment is immediately amplified with the resulting impact on the carrier’s brand and future revenue.

Related News

COMMERCIAL TRAVEL

Combined Zaplox & Agilysys Solution Enables Hotels To Greet Post-Pandemic Travel Surge With Ease

Zaplox | February 28, 2022

Zaplox (Nasdaq: ZAPLOX), the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North America and Europe. Agilysys rGuest Express together with Zaplox mobile keys is the perfect combination for a complete contact-free check-in and check-out solution.Since the beginning of the partnership, the combined Agilysys and Zaplox solution has been chosen by more than 40 properties. The joint solution is used to help ease labor shortages and meet the demand for contactless solutions at boutique and city hotels, destination resorts and casinos across North America. In 2021, the joint offering also gained traction with European hotels as properties began to open their doors again. The Agilysys and Zaplox combined solution allows hotels to offer one seamless mobile guest journey with everything from check-in/check-out to mobile keys directly in the hands of the guest. Zaplox’s mobile key functionality has been added to Agilysys’ modern, cloud-native mobile guest self-service check-in/out solution, rGuest Express, using the key-centric SDK solution from Zaplox. This integration results in a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system. “We are proud of our partnership with Agilysys, a global leader in hotel technology. The partnership demonstrates Agilysys’ market leading position through continuously yielding new customer agreements. The pandemic has created momentum and a strong focus on the many benefits a contact-free mobile solution offers hotels and casinos as well as their guests. Already in January, we notice that digitization efforts are a key part of the hotels' budget for 2022,” says Even Frydenberg, CEO Zaplox. “We are thrilled to offer the Zaplox digital key technology as part of our contactless hotel solutions. Together, Agilysys and Zaplox provide hotel and casino customers the ability to enhance the guest journey while at the same time addressing urgent labor shortages with a streamlined check-in process and the use of a mobile key,With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences that help protect guest health, increase profitability and ensure their most valuable customers return repeatedly.” -Rohith Kori, VP Product & Corporate Strategy at Agilysys. The Agilysys/Zaplox digital key solution supports major industry lock vendors and can be configured to handle complex requirements such as restricted access to a variety of resort amenities and facilities based on the booking package of the guest. As a result, a guest needs only her/his phone for easy access across the resort. February 28 - March 2 - Zaplox joins Agilysys INSPIRE User Conference in Las Vegas, where Agilysys rGuest Express and Zaplox Mobile Keys will be demonstrated. rGuest Express provides a complete mobile or lobby kiosk check-in and check-out guest experience with support for digital keys, ID verification and key encoding. With rGuest Express, guests can avoid long front desk lines and enjoy a complete contactless process getting to their rooms and the property’s amenities faster. The result is reduced lines at the front desk, greater staff productivity, and reduced operating costs. Zaplox key-centric SDK for Mobile Keys enables guests to use their phone to unlock the hotel room door, thus eliminating the need for plastic cards. Once the check-in by the front-desk or in the app is completed, the mobile key is issued and can be accessed via the guest app. The hotel room door is unlocked by activating the mobile key in the app and holding the phone against the door’s Bluetooth Low Energy (BLE) lock. The guest can easily share the key with other guests electronically. Zaplox key-centric SDK is the most cost-efficient way to add mobile keys to a new or existing hotel app. About Zaplox Zaplox helps hotels and vacation home rentals to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the contact-free mobile guest journey and mobile key services for the global hotel market. The company operates in Europe and North America and offers a turnkey platform for managing the guest’s hotel stay, improving the check-in and check-out process, and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox solutions allow hotels to add Zaplox functionality to their existing hotel app, or to launch their own mobile app in a cost-effective way. In addition, Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and the opportunity to generate additional revenue. Zaplox works with all major smartphone platforms and can support the hotel’s lock and property management system. The systems can replace or coexist with key cards and physical keys. Zaplox systems have been in commercial use since 2010. Zaplox was founded in 2010 at IDEON Science Park in Lund, Sweden, and the Zaplox stock is listed on the NASDAQ First North Growth Market. www.zaplox.com. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

Read More

INDUSTRY OUTLOOK

Vacasa Breaks Down Spring’s Top Travel Trends & Destinations

Vacasa | February 14, 2022

As the season for Spring Break approaches, Vacasa (NASDAQ: VCSA) teamed up with Allison + Partners to see how many Americans are packing their bags, where they are heading, and what’s motivating their vacation plans. The survey* findings, released today in Vacasa’s 2022 Spring Travel Trends report, unearthed that travel is abloom this season—particularly for remote workers, millennials and parents—and that more people are planning to travel specifically for Spring Break 2022 compared to last year. In the spirit of spring cleaning, Vacasa also scrubbed its search data to reveal the most popular destinations for vacation rentals this March, including Destin, Florida, and Gulf Shores, Alabama, among other sandy locales. Nearly one-third of travelers are booking vacation rentals for their spring getaways, because of value for money (65%) and/or access to a full kitchen (56%), according to the survey results. Those perks come in handy for the parents of young children, nearly half (49%) of whom say they’re opting for a vacation home as their lodging of choice. Here’s a first look at a few of the travel trends expected to crop up and take root this season, with the full trend report available on Vacasa.com: More than half (56%) of Americans are planning a trip this spring and 37% are planning to travel during Spring Break, specifically—an increase from the 29% who were traveling for Spring Break 2021. The likelihood of travel is even higher for hybrid workers (86%), millennials (75%) and parents (63%), who are most likely to be packing their bags in the months to come. Welcome back, friend. While one’s partner and/or kid(s) are still the go-to spring travel companions, the number of people planning to vacation with friends jumped from 16% in 2021 to 23% this year. It’s near-even though on what motivates people most when it comes to travel: 32% of respondents said where they're going, while 28% said who they’re going with. But, even so, family and friend events like reunions and birthdays were the activities most likely to encourage a trip in 2022 (45% and 32%, respectively). American travelers are mostly staying planted on U.S. soil, with 75% planning a domestic trip, 23% springing for a staycation, and 18% heading international—which is near-even with how many people planned to travel abroad in Summer 2019. Of those planning to travel this spring, 75% say they plan to travel more frequently in 2022 than they did in 2021. *Allison+Partners Research + Insights surveyed 1,000 individuals over the age of 18 in the United States. The survey was fielded using the Qualtrics Insight Platform, and the panel was sourced from Lucid. Fielding was executed in January 2022. About Vacasa Vacasa is the leading vacation rental management platform in North America, transforming the vacation rental experience by integrating purpose-built technology with expert local and national teams. Homeowners enjoy earning significant incremental income on one of their most valuable assets, delivered by the company’s unmatched technology that adjusts rates in real time to maximize revenue. Guests can relax comfortably in Vacasa’s 35,000+ homes across more than 400 destinations in North America, Belize and Costa Rica, knowing that 24/7 support is just a phone call away. In addition to enabling guests to search, discover and book its properties on Vacasa.com and the Vacasa Guest App, Vacasa provides valuable, professionally managed inventory to top channel partners, including Airbnb, Booking.com and Vrbo.

Read More

HOSPITALITY TRENDS

Ski Season’s Greetings! MCR Acquires Stoweflake Mountain Resort & Spa in Stowe, Vermont

MCR | January 03, 2022

Walking in a winter wonderland! MCR — the country’s 4th-largest hotel owner-operator — has acquired the 117-room Stoweflake Mountain Resort & Spa in Stowe, Vermont. Just downslope from Mount Mansfield, Vermont’s highest peak, Stoweflake Mountain Resort & Spa is your home base for four seasons of outdoor adventure. Come for the mountain biking, leaf-peeping, hiking and snowshoeing; stay for the spacious guestrooms (with fireplaces!), 50,000-square-foot spa, two pools and outdoor jacuzzi. Want to link up with friends and family? We’ve got a nine-hole golf course and 32 townhomes, too! Before catching the lifts at Stowe Mountain Resort this winter, carb up with a hearty breakfast at Charlie B’s, our on-site restaurant and pub serving a delicious buffet of eggs, home fries and oatmeal. We’ll be waiting for you at dinnertime with steaming French onion soup and lemon pepper-crusted salmon. Not a snow bunny? At Stoweflake, it’s always a spa day! The world-class spa offers 120 therapeutic treatments in 30 rooms plus a fully equipped salon. The true highlight is the Aqua Solarium, a 12-foot Hungarian mineral soaking pool with a cascading waterfall inspired by the area’s famous Bingham Falls! Get moving again at the sports and wellness center, which has Cybex fitness equipment, spinning and Pilates studios, tennis courts and a racquetball/squash court! Schedule a class with an instructor or splash in the indoor and outdoor pools (with a bubbling jacuzzi). With so much to do on the grounds, Stoweflake is the perfect place for an event. Gather your guests for a conference, wedding or family reunion — we have 25,000 square feet of meeting space in 17 rooms and outdoor terrain bordered by the Green Mountains. If you need more space than the resort’s guestrooms, opt for one of our 32 townhomes, each equipped with a full kitchen and private deck for cocoa-sipping and stargazing. Stoweflake’s location means off-property outings couldn’t be more convenient. Visit the Von Trapp family home (yes, the real-life Sound of Music clan, who settled in Stowe after leaving Germany!) or Alchemist Brewery. Take a short drive into town, where 80 boutiques, country stores and galleries — all twinkling with holiday lights — await. Stoweflake Mountain Resort & Spa is located at 1746 Mountain Road and features: 117 guestrooms and suites 32 one-, two- or three-bedroom townhome rentals A 50,000-square-foot spa and sports center with a waterfall and meditative garden Two tennis courts A racquetball and squash court An executive nine-hole, par-3 golf course Indoor and outdoor pools with a jacuzzi A 25,000-square-foot conference center with 17 meeting rooms Charlie B’s Restaurant & Pub Fast Wi-Fi On-site parking Reserve rooms by phone at (802) 253-2322 or online at stoweflake.com. About MCR 4th-largest hotel owner-operator in the United States $4.0 billion portfolio of 140 premium-branded hotels MCR operates 8 Marriott brands, 6 Hilton brands and a number of unflagged independent hotels 20,000 guestrooms across 37 states and 100 cities Founded in 2006 Offices in New York City, Dallas, Chicago and Richmond, Virginia 4,000 team members across the country Three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners Recipient of the Hilton Legacy Award for Top Performer For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020 For more information, please visit mcrhotels.com

Read More