Trip.com invests in business lounge operator DragonPass

Travel Daily Media | December 26, 2019

Trip.com invests in business lounge operator DragonPass
DragonPass, a Chinese company operating high-end business lounges at airports and high-speed railway stations, announced it has obtained an undisclosed sum of funding from Ocean Link as the lead investor and Trip.com Group as a co-investor. The proceeds will be used to build a technology platform, deepen cooperation within the industry chains of airports and high-speed rail service and expand its global business. International business is a priority area for future cooperation between both the groups. Alex Zheng, co-founder of Ocean Link will join DragonPass as deputy chairman.

Spotlight

Traveler managers who rely on past experiences with and prior knowledge of business travelers are missing opportunities to connect with today’s new breed of business traveler. Those are some of the findings of a Global Business Travel Association (GBTA) Foundation study, sponsored by Concur, which set out to better understand today’s business travelers in order to ensure both corporate travel managers and travel suppliers can better meet their needs.

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HOSPITALITY TRENDS

Trip.com Group and Wyndham Hotels & Resorts Sign Strategic Global Agreement

Trip.com | November 22, 2021

Trip.com Group, a leading global travel service provider, recently signed a strategic global agreement with Wyndham Hotels & Resorts, the world's largest hotel franchising company. This is a significant move that marks the two industry-leading companies' commitment and continued collaboration to drive the success of the travel industry.Trip.com Group users can discover over 9,000 global hotels by Wyndham, across 22 brands from luxury to economy. This includes over 1,600 hotels in the Asia Pacific region, where Wyndham Hotels & Resorts commands a leading presence, with hotels located in popular travel destinations like Australia, Indonesia, Singapore, South Korea, Thailand and more. This strategic agreement builds upon Trip.com Group and Wyndham Hotels & Resorts' strong and long-standing relationship through corporate travel partnerships as well as a host of successful distribution campaigns. Wyndham Hotels & Resorts' portfolio of hotels and resorts in Mainland China has enjoyed immense popularity with Trip.com Group users. The travel Group's leading Chinese travel platform Ctrip's most recent 919 Super Brand Day campaign, Wyndham Grand Plaza Royale Villas Jinlin Plaza Lijiang was named the platform's most popular hotel, achieving the highest sales volume in the single-store category with RMB 12 million in total sales for just one stand-alone hotel, further illustrating the success and popularity of Ctrip's livestreaming channels. Through the expanded global agreement, Trip.com Group and Wyndham Hotels & Resorts will further strengthen their strategic alliance that will continue to drive hotel performance and bookings. Both companies will increase its collaboration on travel marketing initiatives and an array of tactical campaigns, such as 618 Sales, Ctrip Member Day, 99 Hotel Festival and 1028 Trip.com Group Anniversary. Data insights from its sophisticated transaction platforms will also further optimise the booking experience for Chinese travellers. In addition, hotels can leverage the Trip.com Group network and interactive live-streaming capabilities that regularly generate hundreds of millions of impressions. An exciting series of marketing activities will also be made available on Trip.com Group's new travel marketing Star Hub that will enable hotels to utilize its channel traffic management toolkit to drive traffic to their products and content offerings. "We are excited to expand our strategic relationship with Trip.com Group, a leading distribution partner. This strategic alliance is a key development that will enable our hotels to expand their global distribution capabilities, and provide them with innovative and interactive solutions to drive bookings, as we continue to serve millions of travellers on the road to recovery." -Joon Aun Ooi, President, Asia Pacific of Wyndham Hotels & Resorts We are ready to welcome back our guests to stay at hotels by Wyndham all over the world, while providing them with peace-of-mind through "Count on Us", our global health and safety program with elevated hygiene and cleanliness protocols. We look forward to building a strong and successful relationship with Trip.com Group as we work together to inspire confidence among our guests as they start to travel again, added Joon Aun. "We are very excited about this strategic partnership with Wyndham Hotels & Resorts, the world's largest hotel franchising company. This agreement will enrich our accommodation inventory for travellers and ensure that we remain their go-to travel companion as regional and global travel recovers. Wyndham Hotels & Resorts has an extensive portfolio of hotels in key destinations that overlap with Trip.com Group's key markets in Asia Pacific and beyond. We look forward to a bright future with Wyndham Hotels & Resorts." The agreement is a major milestone for both companies that cements its industry-leading coverage, reinforces their global digital distribution and marketing prowess. This will strengthen Trip.com Group and Wyndham Hotels & Resorts' alliance in Greater China to support the increasing demands from Chinese guests booking inbound, outbound and domestically, as the travel industry makes monumental steps towards recovery and reopening. -Ray Chen, Chief Executive Officer of Accommodation Business at Trip.com Group About Trip.com Group Trip.com Group (Nasdaq: TCOM; HKEX: 9961) is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world". For more information, visit: group.trip.com About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world's largest hotel franchising company by the number of properties, with approximately 9,000 hotels across nearly 95 countries on six continents. Through its network of approximately 803,000 rooms appealing to the everyday traveller, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company's award-winning Wyndham Rewards loyalty program offers over 90 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com

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HOSPITALITY TRENDS

Brittain Resorts and Hotels Selects Agilysys Cloud-Native SaaS Property Management Solutions

Brittain Resorts and Hotels & Agilysys | November 20, 2021

-Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, announced that Brittain Resorts and Hotels in Myrtle Beach, SC, has selected Agilysys’ cloud-native SaaS PMS solution Agilysys Stay, as well as Agilysys rGuest Service and Owners Accounting for 10 of their properties representing over 3,400 roomsFrom award-winning, full-service oceanfront resorts to affordable and family-friendly hotels, Brittain Resorts & Hotels has the perfect selection of accommodations and amenities to satisfy every taste and budget. The roots of the brand go back 80 years and three generations in Myrtle Beach, where guests are invited to “take a vacation from ordinary” as they explore the reputation of integrity, exceptional dependability, and ultimate service provided by the Brittain Resorts & Hotels team of professionals. With Agilysys Stay PMS, the Brittain staff will be able to welcome guests at check-in with ready access to guest preferences allowing them to connect on a more personal level. Sporting an easy-to-use browser-based UI, Agilysys Stay offers fast time-to-value, through improved operational efficiency and elevated guest service. Due to its breadth of features and ease-of use, Agilysys Stay is being implemented broadly across hotels of all sizes, scaling from the largest resort hotels and multi-site chains through mid-size properties of any type to limited-service hotels and small boutique establishments. Owners Accounting will help Brittain simplify homeowners revenue and expense tracking while ensuring that homeowners have timely, accurate information about their property’s usage and condition. And Agilysys rGuest Service will enable Brittain to communicate quickly and seamlessly with guests and staff alike using SMS to streamline guest requests and maintenance workflows across their properties. “We are excited to be partnering with an established, forward looking software company that has developed and delivered a PMS with a modern, friendly user interface. The opportunity to switch to a stable SaaS solution with integrated service optimization and homeowners accounting modules, that takes us out of the infrastructure and interface business, delivers a one-stop shop and allows us to focus on our sales, growth and operations initiatives, With one of the largest development staffs in the hospitality industry, Agilysys delivers a comprehensive catalog of existing integrations along with a willingness to develop even more. This positions us to be nimble enough to react to the ever-changing demands and preferences of our guests.” -Patrick Norton, Vice President of Sales & Marketing, at Brittain Resorts and Hotels We are thrilled to welcome the Brittain Resorts and Hotels to our family of Agilysys Stay PMS properties, said Don DeMarinis, SVP Sales & Marketing Americas/EMEA at Agilysys. We are seeing a rapid increase in adoption of Agilysys Stay at properties of all sizes. I am confident that Brittain will find that our modern cloud-native PMS solution, combined with rGuest Service and Owners Accounting, will help them drive improved guest loyalty and revenue while optimizing operational efficiencies. Agilysys Stay is a full-featured cloud-native enterprise-grade SaaS PMS that delivers personalized guest experiences with powerful operational efficiencies allowing users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences. rGuest Service is an easy-to-use, cloud-native SaaS-based and on-premise capable service optimization solution. With a powerful and highly flexible platform, it monitors events across various staff and guest touchpoints, and provides services assignment with context-based guest, location and task details, and optimized routing of tasks and approvals with support for smartphones, tablets, laptops and wearables. Its support for 2-way Guest Communication uses SMS to enable personalized communication between guests and staff members for property inquiries, special housekeeping requests, room-ready notifications, and other staff/guest interactions. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

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TRAVEL TECHNOLOGY

Allegiant Collaborates With AWS To Take Its Customers To The Cloud

Allegiant | November 09, 2021

Allegiant (NASDAQ: ALGT) announced a five-year collaboration with Amazon Web Services (AWS), Inc., selecting AWS as its Preferred Cloud Provider. With its unique-to-industry focus on leisure travel, providing affordable, nonstop flights to premier vacation destinations, Allegiant has evolved as an integrated travel company, increasingly offering lodging, rental cars and access to special experiences to customers. Known for a nimble air service model which can add or reduce capacity according to seasonal demand, the Las Vegas-based carrier is in a unique position of growth emerging from the COVID-19 pandemic. Working with AWS enables Allegiant to strengthen customer engagement through increased personalization across its digital channels, while affording a more elastic, reliable IT infrastructure with significant development advantages for business units across the company. "In addition to providing unprecedented access to nonstop flights across our unique network, Allegiant aims to be the leading leisure travel marketplace, bringing our customers destination entertainment experiences like live music and sports events, as well as lodging and rental cars," . "Amazon is known for world-class personalization, bringing intelligence and utilizing smart information to create seamless experiences for customers. In collaboration with AWS, Allegiant is bringing richer data and insights to all our customer offerings – to ensure we are taking the right actions to make our customers' lives better. The platform gives us incredible tools for automation and continuous learning that will improve and optimize the customer experience across our platforms – from website and mobile app to all levels of communication." -Scott DeAngelo, Allegiant's executive vice president and chief marketing officer DeAngelo also views AWS as a development platform ideally matched to Allegiant's recently-launched customer loyalty program, Allways Rewards. "Allways is a generational departure from traditional miles-based airline loyalty, taking its inspiration instead from the best innovative technology and retail programs that make earning, tracking and using rewards incredibly easy," he said. "Utilizing the AWS platform, Allways will bring a level of continuously improving personalization that is unprecedented in the airline and leisure industry." Working with AWS also affords Allegiant a more elastic, scalable information technology infrastructure to support its operations. Since starting to build with AWS this spring, Allegant has already significantly reduced its footprint in traditional fixed data centers, and plans to exit those facilities entirely and move to AWS. AWS gives us flexible, nimble infrastructure to match our business model," said Rob Wilson, executive vice president and chief information officer. "Where fixed data centers are limited by their nature, the cloud environment gives us infinite virtual data centers that not only process information faster, but can also scale up and down to meet our business needs, just as the airline operates in peaks. It also gives us more redundancy and instant disaster recovery if needed, which is essential in our 24/7 business environment. While Allegiant has already realized significant cost savings in IT infrastructure, Greg Anderson, Allegiant's executive vice president and chief financial officer, says that's just the beginning. "Our work with AWS is about creating business opportunities and efficiencies across the company," he said. "We are poised to leverage the data mining and predictive analytic capabilities of the cloud to significantly improve business operations with products and solutions that make us better - from our Operations Control Center (OCC) that plans and manages flights across our system, to payment fraud prevention and several corporate functions using advanced computations. This relationship is foundational to our ability to better serve our customers, and to innovate and grow well into the future. Allegiant's focus is on connecting customers with the people, places, and experiences that matter most via affordable travel," said David Peller, managing director, travel and hospitality at Amazon Web Services. "Relying on AWS as its preferred cloud provider will enable the company to develop offerings that will meet the travel and leisure needs of customers with greater personalization, connected experiences, and enhanced customer service. AWS's proven and secure infrastructure, operational experience and reliability, and rate of innovation will help the company maintain its foundation of providing reliable and affordably accessible air travel while helping them meet their goal of becoming a more customer-focused airline. Allegiant – Together We Fly™ Las Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with the people, places and experiences that matter most. Since 1999, Allegiant Air has linked travelers in small-to-medium cities to world-class vacation destinations with all-nonstop flights and industry-low average fares. Today, Allegiant's all-Airbus fleet serves communities across the nation, with base airfares less than half the cost of the average domestic roundtrip ticket. For more information, visit us at Allegiant.com. Media information, including photos, is available at http://gofly.us/iiFa303wrtF

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Spotlight

Traveler managers who rely on past experiences with and prior knowledge of business travelers are missing opportunities to connect with today’s new breed of business traveler. Those are some of the findings of a Global Business Travel Association (GBTA) Foundation study, sponsored by Concur, which set out to better understand today’s business travelers in order to ensure both corporate travel managers and travel suppliers can better meet their needs.