DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Outdoorsy | February 16, 2023
On February 15, 2023, UJET, Inc., an innovative contact center platform, announced that Outdoorsy has chosen UJET as the core of its customer service operations. Outdoorsy is the world's most reliable marketplace for on-demand RV rentals and outdoor travel. Therefore, it required a contact center solution to match its stellar reputation for excellent service and prompt response, keep up with its rapid expansion, and provide the necessary data insights to anticipate shifting consumer trends.
Outdoorsy selected UJET because of its usability, rapid scalability, and cloud platform's dependability, which is backed by CX Intercloud's 100% uptime guarantee. The company recently surpassed $2 billion in total transactions, making it one of the fastest-growing and biggest marketplace startups and private companies on the a16z Marketplace 100 List.
Due to its success and the seasonal nature of an outdoor hospitality business, such as RV rentals, Outdoorsy's customer service experiences significant spikes in demand. Therefore, the organization required a contact center solution adaptable to adjust and maintain optimal service levels rapidly. Additionally, the COVID pandemic increased the demand for novel travel options during the summer of 2021. Outdoorsy utilized the scalability of UJET's cloud platform to add several new agents as the summer rush started smoothly and to scale operations back to normal as the travel surge subsided.
Accurate, real-time reporting became crucial as it expanded rapidly with new agents and customers. Advanced reporting and analytics from UJET provide Outdoorsy with a clear view of customer satisfaction, team performance, and the overall quality of its customer experience, allowing the company to make necessary adjustments in real-time and continuously improve its operations. In addition, UJET delivers Outdoorsy the vital business intelligence it needs to optimize contact center performance and put customers first through its comprehensive reporting and custom dashboards.
About Outdoorsy
Headquartered in Austin, Texas,Outdoorsy revolutionized outdoor access by introducing its RV rental marketplace in 2015. By working together, the company and its hosts have contributed to over 5 million days of booked travel through RV rentals in 4,800 cities across the United States and Canada. Its hospitality ecosystem offers RV owners life-changing financial benefits and gives guests the trust and guidance they need to create unforgettable travel experiences. The company's team is motivated by a mission to restore the connection to the outdoors and each other by assisting guests to 'Bring The Outside In.'
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TRAVEL TECHNOLOGY
Mondee | January 31, 2023
On January 30, 2023, Mondee Holdings Inc., a next-generation marketplace driven by technology that enables growth in a $1 trillion sector of the travel market, introduced an innovative affiliate program named Mondee Affiliate Network.
As the travel industry recovers from the pandemic's impact, Mondee acknowledges the need for a new approach to assist travel affiliates, agencies, and experts in resolving their growth challenges. The Mondee Affiliate Network is a unique program created to help gig workers, travel experts, and agencies thrive in the flourishing experiential travel market.
Driven by Mondee's advanced technology, the program offers affiliates an exclusive arrangement with enhanced revenue opportunities and tools to expand their product line-up, increase profitability, and remain competitive in an ever-changing market. In addition, this model benefits suppliers, experts, and travelers. Suppliers will receive efficient management for closed user group content and targeted distribution. At the same time, experts and travelers will gain exclusive access to a broader range of products and improved revenue opportunities on travel content such as hotel stays, airfare, and ancillaries.
Prasad Gundumogula, Chairman, CEO, and Founder at Mondee, shared, "We are excited to introduce the Mondee Affiliate Network, a cost-effective solution for travel agencies, experts and affiliates looking to recover from the pandemic and become more competitive in the ever-changing market." He added, "The program creates an exclusive relationship between Mondee and its customers, accelerates Mondee's market share penetration immediately into the air and hotel industries and positions the company as a leading provider of complete travel content and experiences to travel agents and affiliate groups globally."
(Source – GlobeNewswire)
About Mondee Holdings, Inc.
Founded in 2011 and headquartered in Austin (Texas), Mondee Holdings, Inc. is a group of notable travel service, technology, and content companies bringing disruptive innovation to the leisure, corporate, and retail travel markets. It provides a groundbreaking technology platform of mobile, SaaS, and cloud products and services to a global customer base, handling over 50 million daily searches and billions of dollars in transactional volume each year. Its network includes more than 50,000 gig economy workers and leisure travel advisors, 500+ airlines, and over one million vacation rentals and hotels.
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INDUSTRY OUTLOOK
Northstar Travel Group | January 09, 2023
Northstar Travel Group, the leading provider of information services, events, data, and marketing solutions focusing solely on the travel industry, recently appointed Jason Young as its new CEO. Young will replace Thomas Kemp, who served as Chairman and CEO since 2009, while Kemp will be assuming the position of Chairman.
A visionary in advertising technology and an innovative pioneer of the digital transformation of the media industry, Jason Young spent 20 years with Ziff-Davis Media, a leading IT information and media business, climbing to the CEO role. He established Smart Device Media, a mobile advertising network that Crisp Mobile eventually acquired. He then became the CEO of the joint company, after which Quotient Technology acquired Crisp.
Quotient Technology served the packaged goods industry as a data-driven advertising tech company and appointed Jason Young as Chief Media & Marketing Officer after acquiring Crisp. His most recent employment was as President of Chicory, a contextual commerce media company working in the consumer-packaged goods industry. Young has fueled product innovation around new advertising platforms and data-driven media with his 30+ years in the industry.
Alongside the leadership change comes the promotion of Bob Sullivan, a travel industry icon and President of Northstar's Travel Group, who will now serve as the company's Chief Commercial Officer.
"I am thrilled to have the benefit and opportunity to work and partner with a leader like Bob, whose industry knowledge and expertise will be critical as Northstar looks to expand on its leadership position."
-Jason Young, the newly appointed CEO
(Source: Businesswire.com)
Bob Sullivan said about the new CEO, I am excited about the passion, experience and skills Jason brings into the business and am eager to work with him to unlock even more value for our customers and partners. I could not be more excited about the opportunity ahead for Northstar.
About Northstar Travel Group
Northstar Travel Group is the travel industry's premier provider of information services, data, events, and marketing solutions. Its diverse audience encompasses every travel segment, including leisure, sports, business, incentives, meetings, hospitality, and travel technology. The company is also the majority shareholder of Inntopia, the market leader in marketing cloud, e-commerce software, and business intelligence operating in the activities, golf, mountain destination, and hospitality industries. With headquarters in Rutherford, New Jersey, the company operates out of five offices across the U.S., U.K., and Singapore. Northstar Travel Group is owned by funds managed by EagleTree Capital.
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