United Airlines signs sponsorship partnership with Brand USA

Breaking Travel News | November 06, 2019

Brand USA and United Airlines have announced a multi-year, global sponsorship agreement to promote international travel across the United States. The agreement makes United Airlines an official global airline sponsor of Brand USA and the exclusive airline sponsor of Brand USA’s next IMAX film, Into America’s Wild, which premieres in February. The film takes international audiences on a journey across the United States through its scenic byways, ancient homelands, little known trails, and hidden gems that form the country’s natural tapestry.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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BUSINESS TRAVEL

Deem's Improved Travel Booking Website Etta Now in Early Access

Deem | February 24, 2023

On February 23, 2023, Deem, a pioneer in mobile-first corporate travel management software, announced that its improved Etta business travel booking website is now available for early access. Deem representatives can provide customers with access, allowing them to experience new features, including: A new e-commerce-style shopping cart enables users to search and select hotels, flights, and rental cars in any order and then check out when finished. Responsive design that improves the booking experience no matter what device is used. EcoCheck tool features the same functionalities and data as Etta for iOS and Android. Etta's award-winning accessibility features are now fully realized in the desktop app, allowing everyone to book corporate travel on the Etta website easily. The delegate booking feature, available in both classic and updated Etta, enables travel managers to book, manage, and monitor travel for their entire team. Responsive design is a crucial requirement today, as 92% of people browse the internet on their phones. Moreover, website traffic through phones is on the rise, with 59.5% as of 2022's third quarter. The new version of Etta will automatically reformat for optimal performance on the platform used to access it. Sustainability information is also important to travelers, with 77% of business travelers responding that reducing their carbon footprint during travel is a moderate or top priority. Those between 18-34 account for the highest percentage (86%) of the respondents. EcoCheck offers reliable carbon emissions data, contextual information, and hotel ratings during the travel booking process. Better accessibility is crucial to enable more people to benefit from digital platforms. With Deem's award-winning accessibility functionality now on the Etta website, it meets the WCAG 2 AA-level guidelines. Customers with early access can activate the latest Etta web experience by toggling a button in the screen's top right corner. Once enabled, the toggle is applied across the site. This new version of the Etta business travel software will be available for all locations this summer. About Deem Deem is a corporate travel management software provider with solutions designed to help employees work and travel more efficiently while companies can apply policies and control costs. Its platform allows travel managers to customize travel programs and easily service travelers. The company's products give employees the tools to make better travel decisions, save money, and stay connected. Its technology plugs into travel management and expense providers, and its suite of tools is used by corporate customers and travel management companies globally. Deem is headquartered in Silicon Valley, California, and has offices in Bangalore, India and Dublin, Ireland. It is wholly owned by Enterprise Holdings.

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BUSINESS TRAVEL

Life House is Cementing Its Status as the Go-To Management Company for Independent Hotels in Mexico

Life House | March 20, 2023

Tech-enabled hotel management company, Life House, has announced the addition of two more properties in Mexico to its growing portfolio of 80+ independent hotels. The two properties are Faisano Nomadas in Aldea Zama and The Carmen in Playa Del Carmen. With these hotels, Life House is now managing five independent hotels in the Mexican state of Quintana Roo. The Carmen is a 37-room hotel in the heart of Playa Del Carmen that is catered to adult vacations and is located directly on the beach. Built in 2017, the hotel features stunning views of the Caribbean from its rooftop bar and lounge, Deck5, and also hosts an Italian restaurant, La Famiglia, on the ground floor. The Owner is a long-time Denver-based developer. Ownership was very excited to have Life House take the reins given their existing presence in the Playa Market. “We selected Life House for the promise of its advanced tech stack and the opportunity for shared services with their other hotels,” said the Owner of The Carmen. “We expect to see many improvements to The Carmen’s operations and profitability with this new partnership.” Faisano Nomadas is a 24-room hotel in the heart of Aldea Zama. It was designed not just as a hotel, but as a destination itself, complete with a resort-style pool and a bar offering food and drinks concepted uniquely for the hotel. Francisco Mendoza and Gustavo Acosta, the developers of Faisano Nomadas, are highly experienced hotel owners and strategic growth partners for Life House in Mexico. Francisco Mendoza shared, “Working with Life House has been really exciting. They have been supporting our project with all their experience and knowledge as we are not Hotel operators - we are just investors trying to develop a profitable business with a great customer experience for our guests. Life House has experienced specialists in all operating areas who are guiding us in this journey and giving us the structure needed in order to achieve our goals.” Life House, founded in 2017, is uniquely positioned to manage smaller, leisure-oriented hotels and resorts across Mexico. Life House provides institutional-quality hotel management and branding services focused on profitability, ease, and long-term real estate value. They offer best-in-class hotel operations that are powered by their robust operational systems and proprietary technology that consistently drives 2x higher NOI, 40% higher net revenues, and all with a very lean on-site staffing model. Life House is therefore seeing high demand for its management platform throughout Mexico and is targeting the region as a strategic area of growth. “We are excited to partner with Messrs. Mendoza & Acosta and the owner of The Carmen on their special hotels and forward thinking approach,” said Rami Zeidan, the Founder & CEO of Life House. “Ever since we entered the market in 2020, we have seen how many great independent hotels are underserved and we’re looking forward to helping small & medium indie hotels throughout the country in the near future.” About Life House Life House is a vertically integrated hotel management & technology company focused on serving small and medium independent hotels with institutional quality service. Life House uses advanced software & operating systems to increase profitability and reliability for independent hotels throughout North America. Life House was founded in 2017 by real estate, hospitality, and technology veterans and is backed by world renowned private equity and venture investors. The company is ambitiously investing in its operational systems to make hotels fare more profitable, predictable, and seamless for owners. Today the company operates over 80 hotels across North America.

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TRAVEL TECHNOLOGY, COMMERCIAL TRAVEL

CLEAR Launches a New Identity Verification Technology at Long Beach Airport

CLEAR | January 25, 2023

On January 24, 2023, the consumer services company - CLEAR launched its identity verification technology at Long Beach Airport, making travelers' identity screening quick and effortless. CLEAR's network is specialized to verify the identities of its members by scanning their eyes or fingers instead of identity proofs like a driver's license. After verification, the CLEAR ambassador will take the member through a specific lane to TSA physical security. It will save the time of the member waiting for security screening approval. This new launch is set to generate a profit of around 1.2 million dollars, along with creating 23 job opportunities. Members, who opt for the CLEAR Plus feature, will get access to this new identity-verification technology, which would cost around $16 per month, billed annually. This membership is discounted for American Express, United Airlines, and Delta Air Lines members. The newly-registered active members who are military, veterans, and government officials will also be charged less. Besides, the member can also add family members to their CLEAR Plus account, which would cost $60 for one adult per year. CLEAR's CEO, Caryn Seidman-Becker, said, "California continues to be an incredibly important market for CLEAR, and we're excited to kick off 2023 by further expanding our footprint in Southern California. Launching at Long Beach Airport means locals and tourists alike can enjoy our predictable, friction-free travel experience in even more places – which is all part of our mission to transform the way people live, work and travel." (Source – Cision PR Newswire) About CLEAR CLEAR has been making identity verification frictionless since 2010. Its new lanes are accessible at San Diego International Airport, Ontario International Airport, Palm Springs International Airport, Los Angeles International Airport, and Long Beach Airport. In addition, the company also features a free LAX Fast Lane, a virtual queueing pilot. This feature allows travelers to plan ahead of time and even book a time slot for a party at the security checkpoint.

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