FocusPoint International | June 16, 2022
On June 15, FocusPoint International, a market-leading global assistance company, announced launch of its CAP Tripside Assistance (CAP) service plan at their recent ribbon-cutting ceremony inaugurating their new 22, 000 square foot South Florida headquarters and Crisis Response Center (CRC) located in Plantation, Fla.
The launch of this domestic travel protection package under CAP for vacations and excursions for Americans traveling within the USA is a result of the success of their international service plan. CAP offers advanced, international and domestic travel assistance and immediate response to stranded, in-crisis travelers
or those encountering merely the threat of crisis.
“Our goal is simple: to encourage international and domestic travel, and give peace of mind and security that allows our customers to enjoy the moment, create memories, and connect with the cultures and places they’ve planned for, We’ve long enjoyed success in servicing corporations and are now in a position to expand our market share by reaching leisure consumers all around the globe.”
-Greg Pearson, founder and CEO of FocusPoint International and CAP
CAP is fully indemnified by Lloyd’s of London. It is a full-service international and domestic travel protection for Americans traveling within the USA. It provides medical, and security assistance plans to cover different situations, either for short or extended periods, including, but not limited to:
24/7 unlimited live assistance with the Crisis Response Center (CRC) Assistance Hotline
Destination-based health, safety and security information via the CAP Advantage app
Home hospital of choice medical evacuations
Referrals to medical and legal experts, language interpreters, legal services, and prescription advice and assistance
Security evacuation services due to riots, strikes, civil commotion and more
Vehicle return for those requiring immediate evacuation back to their country of origin
Support for lost luggage or critical documents such as passports or visas
Hospital-to-hospital transfers and mandatory quarantine expense coverage due to COVID-19
Mortal remains repatriation services to your country of origin
FocusPoint was founded in 2011 and has served over 13 million customers across its network. It has been the choice of corporations, their C-suites, government dignitaries and other entities. They have 19 offices on five different continents and over 5, 000 proprietary and affiliate personnel in medical, security and crisis services.
Agilysys | June 29, 2022
At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews.
“Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.”
-Don DeMarinis, senior vice president of Agilysys,
Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE:
Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations.
Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship.
Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards.
Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships.
Independent Property Solution Studio for the priorities of non-branded property owners and managers.
Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management.
Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff.
Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks.
Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management.
Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff.
Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations.
Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments.
Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods.
“Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,”
-Don DeMarinis, senior vice president of Agilysys
TRAVEL TECHNOLOGY,HOSPITALITY TRENDS
Hudini & Incode | July 08, 2022
Smart hospitality solutions provider, Hudini, and Incode Technologies, the industry-leader in identity verification and authentication for global enterprises, announced their strategic partnership to transform hospitality guest experiences. The partnership with Incode will enable Hudini customers to deploy identity verification during the check-in and check-out processes through enhanced digital biometric technology. This association will automate these processes making it quick, seamless and at the convenience of the guest.The hospitality industry relies on its ability to connect people and the places they visit to create memorable experiences for its guests. In its revitalization post-pandemic, the industry is realizing the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study found that 76% of hotel executives are looking to introduce “a fully contactless experience” by 2025.
“Hotel guests crave seamless experiences when they travel, Long check-in processes and complex payment procedures can ruin a guest’s stay. As a leader in biometric identity verification, Incode’s solution removes these challenges and helps to maximize the digital guest experience, without compromising on security or privacy. Through our partnership with Incode, we are excited to offer fully automated identity verification to our check-in and check-out features across our partner hotels.”
-Prince Thampi, Founder and CEO at Hudini.
Both Hudini and Incode realize the potential identity verification holds across the hospitality industry and share the ambition for its widespread adoption during hotel check-in and check-out. To further that vision, the partnership will include the following experiences:
Transparent guest identification: In a matter of seconds, even before arrival, Incode’s technology, the industry’s only fully automated identity verification engine, validates the identity of a guest. This allows guests to identify themselves at their convenience, triggering Hudini’s systems to match the profile and immediately introduce a magical, personalized experience upon arrival.
Automated digital ID creation: A digital profile of each guest is automatically created by Hudini from existing IDs and payment sources. This saves time and energy from filling out forms.
Seamlessly integrated experience: Once onboarded, guests use their most unique attribute—their face—to fully manage their respective journey. From booking, accessing a digital key and ordering amenities and room service, the identity-centric journey translates into the industry’s most transparent experience, all while ensuring privacy and security.
Contactless payments: Using biometrics, Hudini can enable guests to pay for any service across the property without the need for a physical payment card.
“The hospitality industry is going through a period of modernization, and it is important that hotels look to leverage best-in-class technology, Together with Hudini’s proven track record of enabling digital transformation in the hospitality sector, we believe our solution can help brands to drastically enhance their guest experiences.”
-Ricardo Amper, CEO and Founder of Incode.
Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with several of the world’s biggest banks, fintechs, hotels, governments, and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com
Hudini is the leading digital transformation platform for the hospitality industry. Powered by a proprietary middleware and an omnichannel (App, Web, TV) guest interface that leverages data + AI to increase guest engagement and hotel revenues Hudini delivers an enhanced guest experience. Through its 100+ pre-built integrations across all functionalities, Hudini delivers personalised, immersive guest experiences that enable guests to communicate, control and interact with hotels closer than ever before. With over 300 hotels across 25 countries, Hudini is fast becoming the industry benchmark for digital transformation in the hospitality industry.