US travel agency air ticket sales down 17% in July

Airlines Reporting Corp | August 20, 2020

Airlines Reporting Corp. (ARC) today released data showing that net sales from ARC-accredited travel agencies decreased 17% month-over-month from June to July 2020. This marks the first decrease in net sales month-over-month since May, and a 95% decrease year-over-year from July 2019. The consolidated dollar value of tickets transacted by agencies last month totaled $387 million, compared to $8 billion in July 2019.

Spotlight

Some 3.8 billion people travelled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing. Leisure travel no longer will be exclusively for the privileged few. Millions of middle class and millennial travellers also will seek world-class travel experiences. In addition, trends such as ride-sharing, alternative lodging and smartphone use are reshaping how people interact with and spend money on the Travel and Hospitality (T&H) industry.

Spotlight

Some 3.8 billion people travelled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing. Leisure travel no longer will be exclusively for the privileged few. Millions of middle class and millennial travellers also will seek world-class travel experiences. In addition, trends such as ride-sharing, alternative lodging and smartphone use are reshaping how people interact with and spend money on the Travel and Hospitality (T&H) industry.

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HOSPITALITY TRENDS

IHG Hotels & Resorts Unveils a New Vision for Loyalty

IHG Hotels &Resorts | January 20, 2022

When the world hit pause on travel, IHG Hotels & Resorts saw an opportunity to reconnect and learn from its guests and owners. The company made big, bold investments, transforming its portfolio with exciting brands and creating richer experiences – all under a fresh IHG Hotels & Resorts masterbrand. As guests embark on a new era of travel and the industry continues to recover, the company turns to its pioneering loyalty program and is making one of its most significant investments to date.Over the last few years, IHG Rewards has continued to evolve to meet the needs of current and future members. World-class partnerships, such as exclusive stays with Mr & Mrs Smith, a growing brand portfolio, and dynamic Reward Night pricing have given guests greater value and flexibility. Today, IHG Rewards, the industry's first and one of world's largest hotel loyalty programs, is sharing the first of many changes that will be introduced in the coming months. The new tier and bonus point earning structure – which will go live during March – is designed to help members earn more points faster and have more ways to use them than ever before. These changes, the first in a series of enhancements, include: Introducing a new Gold Elite tier starting at 20 nights, with an industry-leading 40% bonus point structure Renaming of the 'Spire Elite' tier to 'Diamond Elite' to simplify member recognition and understanding of our highest tier, which will retain our best-in-class 100% bonus point structure  Improving bonus point earn levels across all other Elite tiers "If there's anything that has united the world in the last two years, it's the realization that no virtual platform can replicate the value of travel and making memories with those we love. Travel is its own biggest reward, and that's really at the heart of what we're doing with our loyalty program. Each time our members choose to stay at our hotels, we are increasing their opportunity to travel more, experience more, and reap benefits they won't get anywhere else. Our distinct portfolio of brands recognizes no two travelers are the same, helping guests and members make the right decision for all their travel needs." -Keith Barr, Chief Executive Officer, IHG Hotels & Resorts We've made a lot of developments in the loyalty space over the years, but travel and hospitality have evolved considerably, and our guests' needs are changing. These changes are just the start as we prepare to fully relaunch a truly transformed program later this year. We'll continue elevating and enhancing our loyalty offerings with iconic brand partnerships and extensions, tailored experiences for our customers, enhanced benefits and so much more." IHG Rewards members' stays beginning January 1, 2022 will count toward the new-and-improved status when the program launches. To learn more, please visit ihg.com/newrewards. About IHG Hotels & Resorts IHG Hotels & Resorts [LON:IHG,NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 17 hotel brands and IHG Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in more than 100 countries, and a further 1,800 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco Hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG Rewards. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.

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TRAVEL TECHNOLOGY

Artificial Intelligence for True Cruise Opinion

Cruisewatch | April 30, 2021

We've always heard that the internet is filled with cruise reviews and ship ratings. Cruisewatch, a tech company, is using artificial intelligence (AI) to monitor online comments and customer ratings for the benefit of travel advisors and cruise lines worldwide. With its latest review intelligence, the firm will show travel experts how cruise brands are placed in the industry and compared to other products - all from the traveler's truthful viewpoint. Big Data Brings Big Insights The travel consumer, like almost every other industry, enjoys ratings and word of mouth. Travel experts must keep up to date on the opinions of their potential clients as well as the types of experiences that each ship can have. Since no travel agency has time to read through millions of reviews every day, the travel industry needs a more intelligent solution. Cruisewatch, a startup, has been dealing with this very problem, developing technology capable of processing massive volumes of textual online reviews at once. Their strategy is focused on artificial intelligence and big data. As a result, they will automatically interpret and contextualize the written word of a customer review and assess the worth of a cruise. Cruise Ratings and Customer Clustering Behind the tech buzzwords of machine learning and natural language processing is machinery that offers deep insights into consumer satisfaction and emotions. Cruisewatch's technology contextualizes feedback, groups it into categories, and recognizes the most positive and negative aspects of a cruise ship and brand. It then summarises the gathered data, showing all ranking aspects at a glance. Simultaneously, the intelligence collects demographic data from customers and correlates it with their statements: "There are no two similar customers. We segment the data based on the type of customer so that travel experts can make high-quality recommendations to their clients "Markus Stumpe, CEO of Cruisewatch, says. Cruisewatch intends to develop more smart cruise platforms to provide more useful insights into target groups and needs. To aid the industry's recovery from the Corona crisis, the company offers attractive offers to pilot customers. About Cruisewatch Cruisewatch.ai is a cruise startup funded by investors. They have been working to innovate the travel industry since 2016. The company's current goal is to digitize travel agents and experts all over the world. The company's data-driven and AI-powered cruise technology enhances cruise advice and enhances the sales workflow. Their product portfolio includes everything from market transparency tools including pricing alerts to customer insights and matchmaking tools. All are designed in modules that can be consumed separately.

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AIRLINES AND AIRPORTS

Croatia Airlines and Sabre Announces Airline's Successful Technology Migration of Real-Time Revenue Optimization Solution

Sabre Corporation | November 20, 2020

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