HOSPITALITY TRENDS
prnewswire | April 27, 2023
Marina Bay Sands' US$1 billion reinvestment programme its most ambitious to date since opening in 2010 reached a critical milestone this week with the completion of over 850 hotel rooms that are setting the tone for a new era of luxury hospitality.
The rooms – located in Towers 1 and 2 of the iconic hotel – represent the first wave of exquisitely designed luxury accommodation that draws inspiration from Singapore's multicultural environment.
The newly configured rooms and suites, which convey a sense of space amid intricate details, offer a preview of the multi-year transformation that had its roots in late 2021, when the integrated resort started to reimagine the future of luxury hospitality and travel.
Paul Town, Marina Bay Sands' Chief Operating Officer, said, "This extensive design transformation of our iconic Hotel is a leap forward in our commitment to set new benchmarks for ourselves and the industry. And the transformation doesn't just stop at our new rooms, as this is only the beginning. Over the next few years, guests will witness luxury at every corner of our property. From the arrival experience at the Lobby to new concepts on Sands SkyPark, every guest touchpoint is being reviewed and transformed, at a scale unprecedented in our 13 years of operations. We are very excited about what lies ahead as we transform to meet the evolving and elevated expectations of our guests."
Currently, over 850 rooms have been completed, nearly two-thirds of the 1,282 rooms that will result from the renovation at Towers 1 and 2. The next phase of renovation will focus on the ultra-luxe suites. All in, the hotel renewal will see more suites being created at Marina Bay Sands within these two towers – from 137 previously to around 422 – to cater to rising demand for luxury travel.
With the transformation in Towers 1 and 2 expected to be completed by end 2023, the renewal will continue into Tower 3, the Hotel Lobby and Sands SkyPark, details of which will be announced at a later date. The integrated resort's suite of world-class experiences will also encompass a revamped Executive Club lounge, new premium fine dining options, and health and wellness offerings. These new signature experiences will set a fresh benchmark for the landmark, ensuring it remains a prominent destination synonymous with the epitome of Asian hospitality.
The completion of the current phase of transformation comes on the back of strong earnings in the first quarter of 2023. Marina Bay Sands saw net revenues more than double to US$848 million for the period ending 31 March 2023, with room revenue hitting US$97 million – an approximately 155% increase from the same period in 2022. Hotel occupancy reached 97.6 per cent, with Average Daily Rate (ADR) at US$594. Mass gaming revenue reached an all-time property record US$549 million, up from US$275 million a year ago, while The Shoppes saw revenues of US$53 million, with tenant sales per square foot reaching US$2,809.
New Partnerships for the Bay
The integrated resort is also making headway with the launch of its Bay Precinct Strategy, positioning Marina Bay Sands and the Bay area as the epicentre for hosting international business events.
The Bay Precinct Strategy is a first-of-its-kind approach that combines the forces of different hospitality players, attractions, service providers and restaurants from the Marina Bay area, playing to their strengths in an enlarged MICE (meetings, incentives, conferences & exhibitions) ecosystem.
Partnerships across 10 hotels, including the Fullerton Hotel and Fullerton Bay Hotel, JW Marriott Hotel Singapore South Beach, The Westin Singapore, Swissotel The Stamford, Fairmont Singapore, PARKROYAL COLLECTION Marina Bay, Mandarin Oriental, Pan Pacific Singapore and Ritz Carlton, have been inked so far. The close collaboration enables Marina Bay Sands and the respective partner hotels to leverage each other's strengths and assets to offer an expanded offering for international event organisers looking to host their events in Singapore.
"Authenticity, mass customisation, sustainability and wellness are some of the key drivers that will fundamentally shift the tentpoles of how future events are designed. Even as Marina Bay Sands is playing the lead role in hosting international events, we need to continually innovate and drive benefits beyond our own corners. The Bay Precinct Strategy allows us to do just that – we're able to offer clients an enlarged platform and direct access to different services around the Bay, opening up the playing field. Event organisers are empowered to harness the best-in-town offerings to conceptualise their desired event experience," said Mr Town.
The integrated resort will also be joining hands with other service providers and attractions around Marina Bay such as Gardens by the Bay and Satay by the Bay, Makansutra, Esplanade, Victoria Theatre and National Gallery Singapore to create quintessential trails that focus on exploring Singapore's multi-faceted charm in different ways – gastronomy, wellness, hotel, and arts, culture and attractions. From the diverse selection, event organisers can conceptualise and curate these interest-based trails suited to their attendees' preferences and itineraries, expanding the scope of their event and broadening the experience beyond a single venue. This cross-sector alliance is a critical step to amassing and presenting a directory of specific partner capabilities to facilitate the design of a highly personalised event programme.
A World of Festivals
Marina Bay Sands is also reinventing its guest experience through a series of back-to-back festivals that aim to inspire and deepen engagement with visitors via thematic, immersive activities that showcase the integrated resort's multi-dimensional prowess.
Earlier this year, 'Where Art Takes Shape' marked the prominent debut of the year-round series revolving around key festivals. Come 15 to 28 May, gastronomy will play a starring role through 'Where Your Senses Feast', a lively food and wine festival encompassing over 30 dynamic events including experiential dining concepts featuring a Six Star Dinner, an unprecedented culinary experience at ArtScience Museum, and a French wine cave.
From 17 June to 9 July, Marina Bay Sands will be introducing 'Where Mind and Body Connect', an ultimate journey of relaxation and rejuvenation as the resort celebrates wellness. Held in conjunction with Wellness Festival Singapore 2023, the celebration aims to offer holistically immersive experiences for the public at unique spaces only found at Marina Bay Sands, from the Rain Oculus at ArtScience Museum, to Digital Light Canvas at The Shoppes and the iconic SkyPark Observation Deck.
From 15 to 23 July, Marina Bay Sands will set the stage for 'Where Music Takes Over', a week-long celebration of live entertainment and music with a stellar line-up of performances across the property. Marina Bay Sands will liven up with a plethora of music acts across different venues and spanning presentation styles and music genres. The week-long affair will feature a phenomenal line-up of international and local acts, which will be announced soon via this website.
In October, the integrated resort will dazzle with 21 days of glitz and glamour showcasing immersive luxury events as fashion takes centre stage all around the property.
"For the first time in our history, we're celebrating the many facets of life – from art, food, wellness, music to fashion – in a series of back-to-back Festivals that elevate the use of our venues and amplify the quintessential Marina Bay Sands experience. This is an evolution from the days of singular events to extravaganzas that are spread out across our property on a scale that will be inviting and awe-inspiring," said Mr Town.
APPENDIX
Designed to deliver an elevated home-away-from-home experience that comforts, soothes, delights and excites, Marina Bay Sands' new rooms and suites are a haven of calm amidst the bustling city for luxury travellers, families and business delegates. These guest rooms are an urban sanctuary, featuring a defined and intimate marbled foyer that invites guests to unwind in a timeless space that is unique, composed and balanced.
The new design philosophy echoes in the finest details and elevated level of craftsmanship, from the understated elegance of the taupe colour palette to the selection of impeccable materials and textures. Every item in the room was coordinated to provide an intuitive guest experience that provides intentional functionality with a luxurious feel, such as leather cladding of the drawer safe and hangers in the wardrobe. Drawing inspiration from Singapore's multicultural environment, the bedroom headboard mimics a Chinese screen in a Peranakan shophouse while the floor is covered with thick Axminster wool carpet, featuring a motif similar to textiles found along Arab Street. The intricate placement and careful curation of cohesive furniture, artwork and all items that can be touched and experienced create a stylish residential feel that warmly embraces guests.
At the centre of the harmonious design is the Armoire, a bespoke minibar that challenges the role of its traditional counterpart. Illustrated with muted-gold chinoiserie pattern on shiny black lacquer, it is an eye-catching piece of art that depicts a traveller's enchanting journey en route to the pagoda – an interpretation of 'East meets West' that alludes to Marina Bay Sands' position at the heart of botanical beauty. The Armoire opens to a wide range of specialty tea, coffee, fine wines and snacks with the chinoiserie design subtly making its way into several of the porcelain offerings in the room.
Meanwhile, the Cocktail Trolley presents an elevated beverage experience that evokes the excitement of Singapore's eclectic cocktail scene. Well stocked with an assortment of liquors and pre-mixed cocktails, guests can create their drinks of choice, shaken or stirred before topping them with cocktail garnishes such as dried orange slices, all in the luxury of their own time and space.
The ingenuity in design and attention to detail carries through to the bathroom space, which has been designed to be an urban retreat. Artisanal glass screens with integrated niche lighting accentuate the simple and spacious area while custom pendant lighting decorating his-and-hers vanities soothe the senses.
Integrated technology and sustainability-driven initiatives
Tech-savvy guests will appreciate the seamless experience as a result of the integrated resort's digital transformation, which sees the launch of its mobile-application enabled Smart Hotel features. New features on the Marina Bay Sands mobile application will allow guests to skip conventional means of checking in and out at the front desk. Users will be able to pre-register wherever they are, check in, and complete verification requirements on their mobile phones. Upon arrival at the hotel, guests can activate digital keys for room and lift access.
The hotel has also further embraced technology in its guest journey by introducing smart amenities such as wireless smartphone charging pods, bedside lighting and curtain control panels, and motion-activated occupancy sensors that automatically respond to guests' presence, into the new design.
A spectacular entertainment system features a large 75-inch television and the immersive Yamaha sound system. Guests who wish to personalise their own music experience can choose to connect their devices to the portable Bang & Olufsen bluetooth speaker.
As the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council (GSTC) Industry Criteria for Hotels and Accommodations, Marina Bay Sands has also prioritised sustainable design features and innovative technology solutions that help conserve energy. An intuitive system has been built into every guest room to identify the arrival of guests when they extend the door, automatically drawing the curtains and revealing a breathtaking view of the garden or the city skyline. At the same time, the air-conditioning switches on and configures to its comfortable pre-set mode and temperature. The sensor network will spontaneously do the opposite when balcony doors are opened, immediately resting the air-conditioning to ensure minimal cold air leaves for as long as the room is naturally ventilated.
Environmentally friendly materials such as bamboo are also being used to create high quality multi-use personal amenities such as dental kit, hairbrush and comb. Across the hotel's operations, eco-friendly solutions include reimagining materials and initiating a shift towards sustainability in a guest's journey. A wooden block engineered from 75 locally recycled chopsticks is placed in every guest room, encouraging guests to place it on the bed when they wish to request a change of bed linen. These inventive ways of implementing sustainability-driven initiatives help reduce the impact on the environment without compromising on the overall guest experience.
About Marina Bay Sands Pte Ltd
Marina Bay Sands is leisure and entertainment destination. The integrated resort features Singapore's largest hotel with over 2,200 luxurious rooms and suites, crowned by the spectacular Sands SkyPark and iconic infinity pool. Its stunning architecture and compelling programming, including state-of-the-art convention and exhibition facilities, Asia's best luxury shopping mall, world-class dining and entertainment, as well as cutting-edge exhibitions at ArtScience Museum, have transformed the country's skyline and tourism landscape since it opened in 2010.
Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. As one of the largest players in hospitality, it employs over 10,000 Team Members across the property. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.
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TRAVEL TECHNOLOGY
prnewswire | March 27, 2023
Brex today announced Brex travel, a premium travel management experience that delivers comprehensive booking and management capabilities, all in the Brex dashboard and mobile app, with unbiased global inventory, self-service trip changes, and 24/7 agent support.
With the addition of travel, Brex is extending Empower to provide the first, all-in-one global system that integrates card, expense management and travel in one app. Brex has partnered with Spotnana, to build its travel capabilities from the ground up on top of Spotnana's modern, cloud-based Travel-as-a-Service platform. Empower was designed to address the needs of companies as they grow, from startups through enterprise-level companies.
With business travel picking up, modern companies need an effective solution to manage global travel end-to-end. Brex delivers an integrated experience providing employees with a self-serve solution to book and manage trips. Automated receipt capture and approvals drive higher compliance and real-time visibility for finance teams. Live budgets allow them to proactively provision and track spend in real time to keep everyone accountable, within policy and on budget.
Manage travel budgets in one place.
With Brex Empower's integrated card, spend and travel management system, finance teams can create budgets and policies to manage travel across the entire company. Brex travel enables finance teams to roll out customized travel budgets across an organization, enabling individuals and teams to book travel compliant with spend policies. When all trip expenses are managed in the same budget, there is real-time visibility into how spend is trending, giving leaders the ability to manage travel spend proactively, putting travel dollars to where they have the most impact.
Employee experience drives compliance.
Brex travel delivers a consumer-grade booking experience, with an unbiased global inventory that provides employees with the most comprehensive choices and gives companies access to preferred rates. This reduces the need to book travel outside of the system, increasing adoption and improving policy compliance. With automatic approval of expenses that are in policy, managers can focus only on the exceptions while employees book their flights, swipe their card at restaurants, and check out from the hotel. And, a modern UI and easy-to-use mobile app increases employee adoption, helping keep travel in policy and in budget.
"Most employees find it hard to comply because they don't know what the policy is, and it takes a lot of effort to collect receipts and memos for every purchase," said Henrique Dubugras, co-Founder and co-CEO of Brex. "With Brex travel, you can easily see the right policy on the mobile app at the time of booking, and we automate receipt collection, memos and approvals on trips."
"Our previous solution was clunky and slow. Brex's easy-to-use platform takes the hassle out of booking business travel with built-in controls to ensure total compliance. The difference has been night-and-day." – Jeff Cullinane, Vice President of Strategy, Integration, & PMO at Satellite Healthcare
A global travel platform.
As a truly global solution, employees can book travel to anywhere in the world and access 24/7 customer support wherever they are. Brex's travel inventory is unbiased and not impacted by commissions, a common practice in the business travel industry. Brex travel increases trust and adoption by providing the most comprehensive inventory and range of choices to a business traveler — including global distribution system (GDS) fares, direct API integrations with airlines, basic economy seats, local and low-cost airlines (often left out of most travel systems), as well as hotels and car rentals in all major countries.
"Brex is an innovator that shares our passion for delivering superior customer experiences," said Sarosh Waghmar, Founder and CEO of Spotnana. "We are excited to partner with Brex and provide the core travel infrastructure that enables them to expand the Empower platform and create an end-to-end travel and expense solution."
Brex travel builds on the momentum of the Empower platform. Since launching in 2022, Empower has experienced rapid growth, onboarding hundreds of thousands of employees globally and adding hundreds of new capabilities and integrations. Empower is supported in more than 100 countries and used by companies like DoorDash, Coinbase, Indeed, Superhuman, SeatGeek, Built Technologies, and Scale AI to manage their global spend on one platform. Travel customers on Empower include GoGuardian, Miso Robotics, FMX, Satellite Healthcare, and more.
About Brex
Brex is the first fully unified global spend platform — with corporate cards, expense management, reimbursements, bill pay, and travel, all in one place. Brex makes it easy for finance teams and founders to manage every aspect of global spend at scale by empowering their employees anywhere to make better financial decisions. Brex proudly serves tens of thousands of businesses, from enterprises to startups.
About Spotnana
Spotnana powers unparalleled global travel experiences. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our Travel-as-a-Service Platform makes travel simpler and more affordable for corporations, while enabling our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, unlock new revenue sources, and accelerate innovation.
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HOSPITALITY TRENDS
businesswire | May 05, 2023
Life House has been selected to manage two more hotels in California - Hotel Royal in Long Beach and Hotel La Rose in Sonoma County. Life House now operates seven hotels throughout California. Both owners faced similar challenges prior to switching to Life House, including fatigue keeping up with the day-to-day operations and a heavy reliance on expensive OTAs, all while desiring to preserve their connection to the property.
Hotel La Rose, a landmark 48-key property in the heart of Santa Rosa, has been welcoming travelers for over 100 years. The owners were attracted to Life House's ability to enhance their hotel's profitability while allowing them to devote more time to their other businesses. For the hotel’s owners, Lukhbir Gill, Hardeep Gill and Jim McCalligan, preserving the historic charm and unique character that had been cultivated through a century of heartfelt operations was very important.
“We wanted to free up our time, but deeply care about Hotel La Rose and the special experience our guests have enjoyed for so many years. Therefore, we could never see it being flagged,” said Hardeep Gill. “Life House is the perfect solution to operate this historic asset in a very sophisticated manner to optimize profitability, whilst maintaining the specialness & extraordinary charm.”
Hotel Royal, a 1923 Art Deco boutique hotel in Long Beach’s trendy East Village Arts District, had just celebrated its 100 year anniversary when the owner Victor Beauchamp retained Life House to take over management. “I had spent 20 years renovating and building our unique brand,” Beauchamp shared. “I was exhausted and needed help but couldn’t allow our family legacy to become just another corporate hotel. Life House’s personalized approach really appealed to us as a chance to maximize performance and compete with bigger, better resourced hotel brands while retaining what we love most about our property.”
This is a familiar tale for independent hotel owners who pour their heart into their properties but have difficulty keeping up with technological advances and increasing operational complexity. From transition through ongoing management, Life House’s partners have a dedicated Asset Manager who liaises with 140+ corporate experts within all pillars of hospitality operations, ensuring that the hotels employ best-in-class systems & processes at all times.
The owners of both Hotel Royal and Hotel La Rose were encouraged by the 258% increase in NOI versus pre-Life House management that was experienced by a historic property in close proximity to Hotel La Rose. Life House boosted revenue and decreased operating expenses by automating back-of-house functions, increasing profitability without adversely affecting the guest experience.
The Management Agreements for both properties were executed early this year. With an efficient transition process, they have both already launched under Life House management.
We are excited to partner with the owners of these special hotels, as they seek to spend their time in more meaningful ways,” said Rami Zeidan, Founder & CEO of Life House. “We’re excited to continue growing in California as there is an abundance of quaint independent hotels with similar attributes to the many hotels we’ve helped on the East Coast.”
About Life House
Life House is a vertically integrated hotel management & technology company focused on serving small and medium independent hotels with institutional quality service. Life House uses advanced software & operating systems to increase profitability and reliability for independent hotels throughout North America. Life House was founded in 2017 by real estate, hospitality, and technology veterans and is backed by world renowned private equity and venture investors. The company is ambitiously investing in its operational systems to make hotels far more profitable, predictable, and seamless for owners.
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