Vacatia Acquires Virginia Beach-Based VSA Resorts

Vacatia | January 04, 2022

Vacatia Inc., a leading provider of innovative, customer-centric solutions for timeshare owners, property management and vacation rentals, has acquired Virginia Beach, Virginia-based VSA Resorts, a hospitality and vacation ownership company. With the addition of VSA's three resorts and association management business, Vacatia now manages 21 timeshare and 42 whole-ownership homeowners associations with 4,750 units and 50,000 owners.

"The addition of VSA Resorts to our nationwide network reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in the most in-demand destinations,We are committed to enhancing owner and guest experiences by delivering new benefits and expanding the customer base at our resorts across eight states."

-Caroline Shin, Vacatia's CEO and co-founder

VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in Virginia Beach. VSA also manages wholly owned condominium associations in the area. They employ nearly 100 people and have an owner base of more than 18,000.

"In considering this sale, we were impressed by Vacatia's new ideas for independent timeshare resorts, customer-centric perspective and highly capable management team,Our owners will be well served by Vacatia's ability to enhance their existing ownerships, and our team will have increased opportunities for advancement as part of a larger, fast-growing company."

-Lori Overholt, president of VSA.

As Vacatia-managed properties, VSA resorts will be featured on the Vacatia.com website and offered through third-party booking platforms. Owners at these resorts will be able to participate in OwnerPLUS, which easily enables travel to Vacatia's managed and affiliated resorts. In addition, these resorts will be available through VacatiaPLUS, Vacatia's innovative subscription-based membership model, which invites a new generation of travelers to independent timeshare resorts.

About Vacatia
It has rapidly grown its property management services to 4,750 units in eight states. Management services are just one of the fresh solutions offered by Vacatia, which has 750 industry partners, including some of the largest timeshare companies, relying on it for rental and resale services. Their products drive owner engagement, improve cash flow, attract new members and even finance needed property renovations. Vacatia Partner Services (VPS) is the division of Vacatia that works with property management companies and independently managed associations across the country to help timeshare resorts to thrive in the modern era. To learn more about VPS's rental, resale, subscription membership products and property management services, and how they are reinventing the timeshare experience across discovery, booking, and stay, call (720) 449-6738 or visit vacatiapartnerservices.com.

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Hospitality Management

Sandman Hotel Group Announces the Opening of Sandman Signature Fort Worth Downtown Hotel

globenewswire | July 19, 2023

Sandman Hotel Group and its parent company, Northland Properties, are excited to announce that the new Sandman Signature Fort Worth Downtown Hotel is now open. Situated at 810 Houston St. in the century-old W.T. Waggoner Building, this opening marks the brand’s second Signature-branded hotel property in Texas. Originally constructed in 1920, this 20-story building was known for being the tallest in the State of Texas and the Southwest. The building is u-shaped on the upper floors and is one of the few buildings in Fort Worth to position light toward the front of the building and making it a design feature. It is part new-build and part carefully adapted reuse of some of the original 1920 design features, such as its historical exterior, ornate lobby entrance, vaulted towers, banking hall with teller cages, and its beautiful interior marble finishings. Dedicated to preserving this iconic building, the team at Sandman Hotel Group has designed this hotel to perfectly complement the city’s historical heritage and modern creative energy. Robert Sturns, Economic Development Director for the City of Fort Worth, says he is thrilled with Northland’s commitment to preserving the iconic building, “This project celebrates Fort Worth’s past while still supporting the current and future growth of downtown, and we look forward to the Sandman Signature Fort Worth Downtown Hotel as being part of our growing community.” Owned and operated by Sandman Hotel Group, Sandman Signature Fort Worth Downtown Hotel features 245 new, premium-style guest rooms complete with spa-inspired bathrooms and modern amenities, and a lively lobby bar to be enjoyed by hotel guests and the local community. Guests will find a modern fitness facility and multi-use meeting space on the mezzanine. Tom Gaglardi, CEO of Northland Properties, commented: “'The opening of Sandman Signature Fort Worth Downtown Hotel is an exciting addition to our portfolio and strengthens our growth in Texas. Fort Worth offers a vibrant downtown experience rich in culture, history, and southern hospitality. We are incredibly proud to be part of this community and delighted to welcome our hotel guests and local restaurant and bar visitors to enjoy a particularly special hospitality experience that encompasses the beautifully designed historical touchpoints of this iconic building." In addition to taking advantage of the hotel's Signature branded perks, guests can enjoy a first-class onsite dining experience on the lower ground floor at the famed Musume Restaurant. Owned by Dallas's Rock Libations Restaurant Group, Musume offers contemporary Asian cuisine and world-class sushi. The restaurant also features the country's most extensive premium sake program with over 120 selections and the largest Japanese Whiskey selection in the Dallas/Fort Worth area. "We're so excited to partner with a prestigious hotel brand such as Sandman Signature. As a born and bred Texas & Dallas Fort Worth native, bringing Musume to Fort Worth means so much to me. Fort Worth has transformed into such a lively city while keeping its southern roots. I think Musume will be a great addition to the vibrant downtown area," said Joshua Babb, Co-Founder, Rock Libations Restaurant Group. The newest Sandman Signature location offers guests close proximity to some of the city’s most vibrant downtown neighborhoods. Districts such as Sundance Square, Cultural District, and Fort Worth’s historical Stockyards provide fun, culture, ample shopping, and art galleries, with a wide variety of unique dining and entertainment options. Meanwhile, corporate guests will be able to take advantage of being only a block away from Fort Worth Convention Center. Sandman Signature Fort Worth Downtown Hotel is truly a one-of-a-kind, and our team of dedicated hospitality professionals invites you to be the first to experience this unique guest experience with our Opening Celebration Rate: Stay between now – September 4, 2023, and save up to 50% off the Standard Rate with our Opening Celebration Offer. Book your reservation now at sandmanhotels.com or call 1-800-SANDMAN. Remember to sign up to RSVP Rewards to begin earning points toward free hotel stays as well as other perks. About Sandman Hotel Group Sandman Hotel Group is a collection of economy, midscale, and premium hotel brands found in 5 countries worldwide. It is owned and operated by Northland Properties Corporation - the force behind well-known brands such as The Sutton Place Hotels, Denny's Canada, Moxies, Chop Steakhouse & Bar, Shark Club, Revelstoke Mountain Resort, Grouse Mountain Resort, Dallas Stars NHL Team, and Northland Asset Management Company.

Hospitality Trends

Potawatomi Casino Hotel Selects Agilysys Industry-Leading POS Solutions to Maximize Return on Experience for Guests and Staff

businesswire | August 16, 2023

Bleisure travel has been deemed a pandemic silver lining, according to The Year of “New” Traveler report from the American Hotel and Lodging Association (AHLA), published in 2022. Although combining leisure and business travel wasn’t a new concept before 2020, such arrangements have become more commonplace as multi-day bleisure trips are a new travel norm. Further, today’s traveler wants it all from their lodging and travel provider. While cleanliness and safety are table stakes, they also crave multiple amenity options like dining at different price points, gaming, retail shopping, theater-style shows and spa treatments. Bleisure travelers not only want the additional amenities, but they also desire access to self-booking and self-service technology, to make the most of their time between business and leisure. Potawatomi Casino Hotel, located in downtown Milwaukee, is one such property that not only provides several on-site amenities but has implemented hospitality technology to create guest and employee champions at every touchpoint. Potawatomi Casino Hotel, one of Wisconsin’s most popular entertainment destinations featuring more than 1.1 million square feet, chose to replace systems previously in use with two award-winning point-of-sale (POS) systems from Agilysys to optimize food and beverage interactions and enhance guest and staff experiences. Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of hospitality software solutions that delivers High Return Hospitality. Its latest point-of-sale (POS) systems combine highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. The robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increased operational efficiency. Since installing the POS platforms from the Agilysys Hospitality Core Collection™, Potawatomi Casino Hotel staff have been able to provide enhanced experiences throughout the property that serves 6 million-plus guest visits annually. The property, owned and operated by the Forest County Potawatomi Community, features: Gaming, which includes state-of-the art slot machines, bingo, table games and a temporary sportsbook. Restaurants and bars, including the four-star Dream Dance Steakhouse Canal Street Café, authentic Asian noodle and sushi bar RuYi and The Potawatomi Marketplace. Entertainment at several on-site venues, such as the 1,500-seat Potawatomi Event Center and nightlife hot spot Bar 360. Deluxe amenities at its 500-room, 19-story hotel, including 75 suites, some of which offer stunning views if the Milwaukee skyline and Lake Michigan. Full-service catering for corporate and social events. With such a large, comprehensive enterprise, the 3,000-employee Potawatomi Casino Hotel has improved guest and staff experience by investing in Agilysys’ mobile food & beverage ordering and kiosk systems, resulting in better reviews, increased satisfaction and greater on-property spend. “Coming off the pandemic, guests want it all, and technology helps us deliver,” said Garret Finocchiaro, CIO at Potawatomi Casino Hotel. “We are in a much better position to create the High Return Hospitality experiences they expect with Agilysys’ POS solutions at staff members’ fingertips. Additionally, such technology helps us attract and retain top talent in a tight labor market in a growing sector.” The U.S. Bureau Labor Statistics reports overall employment in the gaming industry is expected to increase 17% from 2021 to 2022 — quicker than the average for all occupations. As such, Potawatomi Casino Hotel management understands the need for hospitality-specific solutions to up the proverbial ante to keep staff — and guest — satisfied in this growing industry. “Potawatomi Casino Hotel understands the need to deliver Return on Experience so the millions of visitors and guests that come through its doors receive such amazing interactions and memories that they post on social, tell their friends about it and come back for more,” Darren Student, Vice President Sales, Agilysys. “We can’t wait to see how this amazing property continues to grow as we move into a long-term partnership and the company invests in a comprehensive suite of Agilysys hospitality solutions that deliver greater guest and staff loyalty.” About Potawatomi Hotel & Casino Set in the heart of Milwaukee, Potawatomi Casino Hotel is Wisconsin’s premier entertainment destination, offering guests the best in gaming, dining and entertainment. The property features a 500-room, 19-story hotel, the second largest hotel in Milwaukee; a new sports betting operation; and more than 60,000 sq. feet of event space. In 2022 Potawatomi announced a $100 million renovation project of the casino’s third floor, which is scheduled to be complete in 2023. To discover more visit www.paysbig.com. About Return on Experience (ROE) When it comes to software, most resorts talk about return on investment (ROI). In hospitality, short-term ROI is table stakes. Return on Experience (ROE), provided through Agilysys software, ensures every experience at every touchpoint creates a champion – not a critic – for both guests and staff members alike. This way, guests do more, spend more and have a higher intent to return and recommend on Yelp, Trip Advisor and other popular platforms. Check out our 30-deep Experiencer Enhancers™ Collection, along with our venue-specific Hospitality Solutions™ designed to maximize your specific need. About Agilysys Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

Travel Technology, Hospitality Trends

Collinson Announces Partnership with Blue Sky Group to Enhance Lounge Access for Priority Pass Members in Indonesia

PR Newswire | July 05, 2023

Today, Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, announces a new partnership with Blue Sky Group, a hospitality provider in Indonesia that manages premium executive lounges in airports across Indonesia, alongside hotels and restaurants. This partnership will allow Priority Pass Members to access 13 airport lounges, eight of which are exclusive to Priority Pass Members, in Indonesian airports. This includes Soekarno-Hatta International Airport (CGK), Sultan Aji Muhammad Sulaiman Sepinggan International Airport (BPN), and Sultan Mahmud Badaruddin II International Airport (PLM). Blue Sky Group's airport lounges offer comfortable spaces for travellers to relax pre-flight, as well as VIP rooms for informal meetings. Lounges at Balikpapan (BPN) and terminal 2 of Soekarno-Hatta (CGK) airports provide complimentary buggy services that transport guests from the lounge to immigration. In addition to curated lounge spaces, members will be able to enjoy Ippolito coffee – Blue Sky's in-house brand, roasted locally – as well as sample Indonesian cuisine, such as Pisang Goreng and varieties of Jajanan Pasar. "This is an exciting time for the travel industry in Indonesia, as the country has set a goal of attracting nearly 7.4 million international arrivals in 2023; almost double the number of arrivals when compared to last year," said Todd Handcock, Global Chief Commercial Officer and Asia Pacific President at Collinson. "We are delighted to partner with Blue Sky Group, one of the top hospitality providers in Southeast Asia, to vastly enhance our Priority Pass Members' experience when visiting Indonesia, through inventory that both provides a taste of the local culture, and a memorable airport experience." Linan Kurniahu, CEO of Blue Sky Group said, "We are thrilled to partner with Priority Pass to provide their members with access to our premium airport lounges in Indonesia. Our airport lounges combine the best of local culture and cuisine with the highest levels of international travel service. This partnership represents a significant milestone for us as we continue to expand our footprint across Asia Pacific's travel industry." Indonesia has a rapidly growing economy and is fast becoming a major international business and leisure travel destination. Recognising the importance of this market to Priority Pass Members, together, both partners will make travel to and within the Indonesian archipelago more comfortable and relaxing than ever before. About Collinson Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. About Priority Pass Priority Pass is the world's original and market-leading airport experiences programme. We provide travellers with access to 1,300 airport lounges and travel experiences in over 650 airports in 148 countries. Members can access an ever-growing range of premium experiences – from spas to sleeping pods to dining – that help elevate every journey into something special. By building partnerships with other leading brands, we help to bring a better travel experience to the world. About Blue Sky Group A nationwide company focusing on hospitality, property services and restaurant management, Blue Sky Group started in 1973 as one of the few hotels in Balikpapan, Indonesia. Since 2003, Blue Sky Lounges serve in major cities in Indonesia, such as Balikpapan, Jakarta, Pekanbaru, Pontianak, etc. We are the sole privately owned brand with multiple outlets that have partnership with major banks and corporate & government entities in Indonesia. Our aim is to continue to be the destination for travellers before their journey, with the goal of going to international market in the future.