businesswire | July 25, 2023
Emburse, a leader in travel and expense (T&E) management, has acquired TRIPBAM, the industry’s only provider of fully automated, always-on auditing technology to track and review corporate travel pre-trip spend, corporate negotiated discounts, and supplier contracts.
TRIPBAM’s technology constantly tracks and compares current prices with customers’ travel reservations and automatically rebooks a flight or hotel room if a lower price is available. It has tracked more than 30 million corporate travel bookings to date, representing over $30 billion in spend. TRIPBAM’s solutions have helped more than 2,000 customers, including Aon, Elevance Health and Microsoft, to automatically save in excess of $500 million.
The acquisition of TRIPBAM makes Emburse an even stronger partner for travel and finance leaders, supporting their efforts to better manage spend and proactively control travel costs. With TRIPBAM, Emburse’s 18,000+ customers can add flight and hotel rebooking to the T&E process, providing the lowest prices for their travel plans.
“On the heels of the pandemic, businesses are seeing a strong desire for more employee travel, but a turbulent economy has CFOs and finance leaders looking for ways to keep those costs down without slowing the business, which is exactly what Emburse and TRIPBAM enable," said Eric Friedrichsen, CEO of Emburse. "I'm excited about this acquisition because our combined solution puts the power of automation, AI and data in the hands of our customers so that they can focus on their business instead of the busywork of trying to manage spend manually."
“When looking for the best way to help bring TRIPBAM to the next stage of its journey, we knew that we needed to join an organization that has a strong track record of global growth and could support the world’s biggest brands,” said Steve Reynolds, CEO and founder of TRIPBAM. “In Emburse, we found a similarly entrepreneurial, customer-centric organization that is challenging the status quo with new ways of thinking and a great suite of products. With Eric’s leadership and Emburse’s team and resources, we can continue to expand our global reach and find new ways of saving our customers money.”
Friedrichsen added, “With TRIPBAM’s innovative solutions and talented team onboard, we can further accelerate the pace of innovation, which is good for both our business and our customers. I see this union driving significant value for everyone, and am very pleased to welcome Steve and his team into Emburse. The future of our business has never looked better!”
“Our goal at MSTravel is to make business travel employee friendly, while minimizing environmental impact and delivering financial value to Microsoft,” said Eric Bailey, Global Director - Employee Travel and Devices at Microsoft. “Emburse Go Premier allows our employees to manage every aspect of their trip through a single app, while TRIPBAM delivers savings through rebooking at lower rates. Accessibility and uptime are critical, so both of these solutions running on Microsoft Azure gives us peace of mind. I’m excited to see what the future holds for TRIPBAM as a part of Emburse.”
Emburseis a leader in travel and expense management. Our expense, travel management, accounts payable, and payments solutions are trusted by more than 12 million business professionals, including CFOs, finance teams, and travelers. More than 18,000 organizations in 120 countries, including FORTUNE 100 and Global 2000 corporations, public sector agencies, nonprofits, and high-growth small businesses count on our intelligent automation, sophisticated analytics, and unmatched spend control to streamline processes, increase spend visibility, enhance compliance, and deliver positive financial outcomes.
We eliminate manual, time-consuming tasks, so our customers and their teams can focus on what matters most in their personal and professional lives. We humanize work.
TRIPBAM is the leading travel technology provider for reducing hotel costs and optimizing hotel programs. TRIPBAM's advanced analytics, benchmarking, and contract auditing capabilities empower companies to save on travel spend without compromising on corporate culture. More than 2,000 companies across the globe trust TRIPBAM’s technology to stay on top of supplier agreements, boost compliance, negotiate new contracts, and save both time and money.
Globenewswire | August 25, 2023
Canary Technologies, the hospitality industry’s leading guest management system, is launching Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s entire Guest Management System. The beta version product is the latest in Canary’s award-winning suite of guest management tools, driven by the latest technology. Generative AI refers to algorithms that are used to create new content using existing context.
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses.
Canary’s new feature will keep customer data safe while helping hoteliers increase staff efficiency, enabling them to save hours in responding to guest inquiries. It also saves guests time, providing answers to their top-of-mind questions directly and instantly. Canary’s AI capabilities will also drive a more personalized guest experience based on their specific customer criteria like loyalty status. Hotels can sign up to be part of the beta launch by contacting Canary.
“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, Head of Engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”
Canary will continue to embed AI into their products to help hoteliers reduce fraud, streamline operations, elevate the guest experience and boost revenue.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management System. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 75 countries, including leading global brands, such as Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Ace Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions help hotels eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary’s guest platform includes Contactless Check-In/Checkout, Upsells, Guest Messaging, and Digital Tipping.
businesswire | June 30, 2023
Spotnana, the modern infrastructure for the travel industry, today announced it has partnered with United Airlines to develop a direct NDC integration that delivers seamless end-to-end traveler journeys via NDC. Spotnana’s direct integration to United’s NDC API supports personalized travel booking experiences, self-service post-ticketing changes, real-time analytics, and comprehensive servicing capabilities delivered through Spotnana’s modern retailing experience.
“We’re thrilled to partner with United Airlines to deliver an approach to modern retailing that goes far beyond booking tickets through a next-generation storefront,” said Sarosh Waghmar, Founder and CEO of Spotnana. “We have built the deepest direct NDC integration to date with United, and we will continue to work together to innovate and push the boundaries of what’s possible.”
Spotnana’s Travel-as-a-Service Platform now supports United NDC-based offers throughout all stages of a trip both on a self-service basis and fully assisted by travel agents. Key features of the advanced NDC integration between United and Spotnana include:
Continuous pricing - access to 40% more price points from United that are the same or lower than fares available via EDIFACT-based distribution channels.
Negotiated rates and bundles - the ability to display corporate negotiated rates as well as custom bundles that can include amenities such as WiFi, Economy Plus, Premier access, and more.
Entitlement shopping - personalized shopping experiences based on traveler loyalty status, such as a seat map that extends complimentary access to Economy Plus seats for travelers that have Premier Gold MileagePlus status or higher.
Self-service changes and cancellations - capability for travelers to cancel or make changes post-ticketing to flights, dates, cities, seats, Known Traveler Number, or loyalty program number without agent assistance.
Comprehensive servicing - agents have access to the same capabilities for booking, changing, and canceling NDC fares as the travelers they serve.
Carrier ticketing - ensures agents can seamlessly service bookings even if previous changes were made by United or on a United channel, enabling travelers to be serviced wherever they prefer. Waiver codes are automatically applied when United is responsible for a flight change.
Integrated real-time analytics - travelers and travel managers can view and download real-time reports with integrated data across NDC and EDIFACT-based bookings.
“We want our products to be available in channels where our customers want to buy them. As a part of that effort, we’re collaborating with industry partners like Spotnana to provide a more contemporary shopping environment through NDC,” says Doreen Burse, United’s Senior Vice President of Worldwide Sales. “With this exciting integration, Spotnana’s platform now supports United NDC-based offerings to provide a more seamless experience for our customers, from booking to servicing.”
Through its modern architecture, Spotnana has eliminated the need for PNR comments and mid-office operations that make it difficult to support NDC and EDIFACT-based content side-by-side. As a result, travelers benefit from a seamless booking and servicing experience across all types of content.
Founded in 2020, Spotnana, a software development company for travel, offers solutions for enterprise software, infrastructure, business travel, corporate travel, and travel technology. It gives an exceptional global travel experience. It modernized the infrastructure of the travel industry for freedom and simplicity of travel. Its travel-as-a-service platform makes travel more simple and more affordable for corporations. It connects travel agencies, suppliers, and technology solutions provider partners for operational efficiency. Its ecosystem unlocks new revenue sources and innovations. It has developed advanced cloud-based travel technology dedicated to the needs of travelers.
At United, Good Leads The Way℠. With U.S. hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C., United operates the most comprehensive global route network among North American carriers, and is now the largest airline in the world as measured by available seat miles.