Upaway | December 24, 2021
New travel company Upaway is setting out to tackle Trip Chaos with the official launch of its on-demand support in time to service holiday travelers. Founded by Twitter alumna and DE&I thought leader Kayla Glanville, Upaway aims to disrupt the outdated consumer travel industry and make typically out-of-reach, premium travel support accessible and affordable to tackle travel stress.
To help people navigate today's uncertain travel landscape and avoid Trip Chaos, the company offers free travel advice and on-demand (human) trip support — without the high prices or hidden fees — available directly via +1 (213) 545-0903 (text or call) or Direct Message (DM) on Twitter and Instagram. App (iOS) is expected to launch in early 2022.
Upaway Concierge is a team of travel professionals who go above and beyond traditional booking services to make every trip a stress-free experience. From assisting travelers with bulky items (like gifts and carseats) and temperature-sensitive items (like medications or breast milk) to handling flight cancellations or re-bookings, Upaway Concierge offers travelers an on-demand alternative to waiting on hold with their hotels' or airlines' customer service lines.
Upaway saves travelers time, money, and energy by tackling the Trip Chaos facing so many travelers every day — and securing credits and refunds for things like flights and accommodations when things go awry. With an uptick in impacted holiday travel and COVID-19 variants on the rise, Upaway is supporting travelers who have historically been stuck to handle issues on their own and provides them with peace of mind as well as real-time Travel Risk Intelligence data for their destination, powered by Riskline.
"Between being a mom and working full time, planning a family trip wasn't in the cards. With one text, Upaway stepped in and took the stress of planning off my plate and now we have two family trips booked for 2022,"
-Upaway customer Katie P. of Portland, Oregon
Upaway's goal is to revolutionize the consumer travel industry by providing genuine, helpful customer service that large travel corporations have lacked for years. "While working on a consumer product like Twitter and helping airlines, hotels, and destination marketing organizations (DMOs) create relationships with their customers, it became clear that stellar service is often reserved for frequent business travelers," founder Kayla Glanville says of her time working at Twitter with the world's largest travel brands. She was particularly struck by the stark inequity between the business and everyday traveler experiences. "The result is dismal service, stress, and chaos for everyday folks. With Upaway, we're aiming to change that.
Upaway is travel app and SaaS platform based in California, founded by a queer woman, with an intersectional team working remotely around the world. Founded by former tech executive Kayla Glanville, Upaway offers free travel organization tools and connects travelers with on-demand (human!) travel concierge when they need it. It is currently in service via phone and text at +1 (213) 545-0903 and through Direct Message on Twitter and Instagram with a projected general launch of early 2021.
Allegiant Travel Company | October 09, 2020
Las Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with premier leisure experiences - from vacations to hometown family entertainment. Since 1999, Allegiant Air has linked travelers in small-to-medium cities to world-class vacation destinations with all-nonstop flights and industry-low average fares. Today, Allegiant's all-Airbus fleet serves communities across the nation, with base airfares less than half the cost of the average domestic roundtrip ticket.
Amadeus | May 24, 2021
The agencies have been tasked with “evolving and elevating” Amadeus' global reputation and communications approach.
3 Monkeys Zeno and FOTH will collaborate to create “high-impact” campaigns that can be seen in different markets.
Regional Zeno offices will provide network service in EMEA, Asia-Pacific, and North America.
Zeno is a new agency on Amadeus' roster, and FOTH's responsibilities have expanded to lead global business unit communications and corporate initiatives.
Zeno stated that it would provide Amadeus with two primary areas of support. Its global hub team in London will provide strategic advice, campaign planning, development, and execution. Regional Zeno offices will create in-country media and influencer programs as well as localize global initiatives, with 3 Monkeys Zeno leading the way.
The FOTH team will provide strategic insight on industry issues, develop global issues-based campaigns, and lead global business unit communications around the travel, hospitality, and payment segments.
Amadeus is a major travel technology provider, offering a comprehensive range of business management tools such as search, pricing, booking, ticketing, and other processing services. It recently formed alliances with Microsoft, Mastercard, IAG, and American Airlines.
“We were fascinated by Zeno's deep knowledge of technology, the travel industry, and innovative creative storytelling techniques. Its agile global agency approach was inspiring, as was its enthusiasm for our vision to transform the future of travel. Zeno, like Amadeus, uses data and insight to create highly successful strategic communications programs.” said Neil Rogan, the global head of external communications at Amadeus.
“Combined with FOTH's expanded remit, we have both the industry expertise and global reach that will enable us to share our story, showcasing how we will help the travel industry rebuild in the years ahead,” said global corporate communications vice president Daniel Batchelor.