WTTC examines global urban readiness for tourism growth

Breaking Travel News | April 04, 2019

Determining a city’s future readiness for tourism growth requires a holistic view that accounts not only for its current physical and natural assets, but also for its social capital and the impact of its policies.Whether a city is looking to grow its tourism sector or manage rising visitor numbers, business and city leaders must balance all the dynamics that make up a city’s fabric.Findings from the World Travel & Tourism Council and JLL’s comprehensive index, ‘Destination 2030: Global cities’ readiness for tourism growth’, address the question of what makes a city ready for tourism growth at the WTTC Global Summit in Seville, Spain.Destination 2030 measures and categorises 50 global gateway cities into one of five levels of “readiness” and provides actionable solutions to foster sustainable growth in tourism activity.

Spotlight

The summer travel frenzy has begun. John Townsend with AAA Mid-Atlantic says 100 million people will travel this summer.

Spotlight

The summer travel frenzy has begun. John Townsend with AAA Mid-Atlantic says 100 million people will travel this summer.

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TRAVEL TECHNOLOGY

Agilysys Introduces 13 Hospitality Solution Studios

Agilysys | June 29, 2022

At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews. “Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.” -Don DeMarinis, senior vice president of Agilysys, Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE: Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations. Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship. Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards. Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships. Independent Property Solution Studio for the priorities of non-branded property owners and managers. Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management. Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff. Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks. Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management. Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff. Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations. Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments. Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods. “Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,” -Don DeMarinis, senior vice president of Agilysys

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COMMERCIAL TRAVEL

Trip.com Launches Integrated Carbon Program to Promote Sustainable

Trip.com | June 08, 2022

On June 7, Trip.com launched its integrated carbon solution to promote sustainable travel to its users and address the CO2 emissions of their travel. The travel platform has partnered with climate-tech company CHOOOSE to give their users an option to calculate and offset their flight’s CO2 emissions to support the impactful climate solutions around the world. Whenever customers make a booking on Trip.com, they will have the opportunity to support projects that reduce, capture or avoid CO2 emissions for a small amount. This amount will be equivalent to the flight’s calculated emissions. CHOOOSE has integrated its solution into Trip.com’s platform so that customers can easily support climate solutions "As part of our mission to lead the global transformation to modern and more environmentally-responsible travel, we have partnered with CHOOOSE to contribute towards highly effective CO2-mitigating projects around the world. This makes it easier and simpler for Trip.com users to offset their flight's CO2 emissions during checkout on our platform and travel more responsibly." -Jane Sun, Chief Executive Officer at Trip.com Group, Andreas Slettvoll, Chief Executive Officer at CHOOOSE, said: We see an increasing demand from individuals and companies around the world wanting to understand the CO2 emissions from their travel and to address these emissions through solutions like carbon removals, offsets and sustainable aviation fuel. That's why we are thrilled to team up with Trip.com to offer integrated climate options as a seamless part of their booking process, making climate action more accessible for people worldwide. CHOOOSE and Trip.com calculate CO2 emissions per passenger based on seat configuration, aircraft fuel consumption, and flight distance, according to latest industry guidelines. With this calculation, they can inform the cost to offset the journey and guide which itineraries may produce the least amount of CO2 emissions per passenger. Together, Trip.com and CHOOOSE have chosen a range of high-impact CO2 mitigation projects worldwide that work on either reducing, removing, or avoiding CO2 emissions. These projects are rigorous vetted by carbon professionals and certified to the most comprehensive standards, such as the Gold Standard, a leading international carbon protocol. Every cent goes towards creating the highest possible carbon impact so that local communities benefit from the travelers’ contribution.

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DESTINATION AND TOURISM

Arch RoamRight Selected by Trek Travel as Travel Insurance Provider

Trek Travel | July 28, 2022

Arch RoamRight Travel Insurance today announced that Trek Travel, a leading luxury cycling vacations tour operator in North America, has selected Arch RoamRight as its primary travel insurance provider.Trek Travel customers now have access to Arch RoamRight’s travel insurance protection plan and award-winning customer service and claims teams when they book through Trek Travel. Arch RoamRight’s plans offer protection against financial losses caused by trip cancellations and interruptions, coverage for baggage and personal effects, and 24/7 global travel and medical emergency assistance. “Adventure travel continues to grow as more travelers wish to create lifetime memories and experiences, We’re pleased to offer our travel protection through Trek Travel, providing our excellent travel insurance to their valued customers.” -Cory Sobczyk, Vice President of Business Development, Arch RoamRight Trek Travel guests interested in purchasing Arch RoamRight’s travel insurance to help protect their travel plans can work with their trained trip consultants to understand and purchase coverage that meets their specific travel needs. “We’re thrilled to be working with Arch RoamRight as they have demonstrated a track record of exemplary customer service, technology innovation and responsiveness,” said Rich Snodsmith, Director of Sales for Trek Travel. “Our partnership with Arch RoamRight provides our travelers with confidence, knowing that they are protected if an unexpected event happens that prevents them from going on their trip, or an unfortunate mishap occurs during their trip.” About Arch RoamRight Arch RoamRight (www.RoamRight.com) is the co-branding of Arch and RoamRight® marks used by Arch Insurance Company to market its travel insurance that insures U.S. residents traveling around the world. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, Arch RoamRightTM is an industry leader in innovation and technological solutions. In 2021, Arch RoamRight won multiple American Business Awards® and was named one of the Best in Travel Insurance for 2021 by Money.com. About Trek Travel Trek Travel provides cycling vacations of a lifetime in the world’s most beautiful destinations. From luxury experiences to easygoing self-guided adventures, the bike tour brand has a trip for every rider out there. Their trips include the use of award-winning Trek bicycles, including e-bikes, so you can ride the best routes with the best gear. Trek Travel has been crafting unforgettable cycling vacations for 20 years, and was most recently recognized by Travel + Leisure’s World’s Best Awards 2022 as one of the top tour operators in the world.

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