Hospitality Trends
prnewswire | August 21, 2023
Brittain Resorts & Hotels is thrilled to announce its recent recognition as the only hospitality management company named one of the "Best Places to Work in South Carolina for 2023." This prestigious award highlights the company's unwavering commitment to fostering a positive and enriching work environment for its team members.
The Best Places to Work in South Carolina award is a testament to Brittain Resorts & Hotels' dedication to creating a workplace that prioritizes team member well-being, professional growth, and a strong sense of community. With a deep understanding that happy team members lead to exceptional guest experiences, the company has consistently invested in initiatives that promote a healthy work-life balance, open communication, and a culture of inclusivity.
"We are extremely proud to receive this esteemed award, which underscores our ongoing efforts to provide our team members with a fulfilling and supportive work environment," said Melissa Bilka, Vice President of Team Member Services at Brittain Resorts & Hotels. "Our team members are the heart and soul of our company, and we are deeply committed to fostering a workplace where they can thrive both personally and professionally."
Brittain Resorts & Hotels' dedication to associate development is exemplified through its comprehensive training programs, mentorship opportunities, and career advancement pathways. The company believes in recognizing and celebrating the unique talents and contributions of each team member, encouraging a collaborative and innovative atmosphere.
The award also reflects Brittain Resorts & Hotels' commitment to giving back to the local community through various charitable initiatives and volunteer programs. The company's core values of integrity, respect, and excellence extend beyond its guest services and into its relationships with employees and the broader community.
About Brittain Resorts & Hotels (BRH)
Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations. Since 1943, BRH has been enriching the lives of their team members, guests, partners, and the communities they serve in providing exceptional guest experiences, a supportive work environment, and superior returns. With over 4,000 rooms, suites, and condos in the portfolio, the company currently operates 20+ hotels and resorts and 40+ restaurants & bars within the United States.
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Travel Technology
Spirit Airlines | September 13, 2023
Cover Genius announced entering into a partnership with Spirit Airlines.
By integrating the company's XCover, Cover Genius empowers its partners to provide personalized protection options during the checkout process.
Through this partnership, Spirit Airlines' passengers enjoy a top-tier experience, featuring straightforward protection options during booking and seamless digital claims processing.
On September 12, 2023, Cover Genius, a leading insurtech for embedded protection, providing a global distribution platform for any insurance or other type of protection, announced a partnership with Spirit Airlines, a market leader in offering customizable travel options starting with an unbundled fare.
This integration with Cover Genius' award-winning global distribution platform, XCover, will offer Spirit Airlines' non-US and non-Canadian citizen passengers the opportunity to purchase personalized embedded protection. This coverage comes with the added benefit of a swift claims process, marking the first time such an option is available to them.
Cover Genius, selected as the insurtech partner for some of the world's largest airlines, empowers its partners to provide customized protection options during the checkout process. These options can be flexibly bundled or unbundled to cater to each customer's specific requirements. With licenses or authorizations spanning over 60 countries and encompassing all 50 US states, Cover Genius enables partners to effortlessly extend protection to customers from any location, facilitating international expansion.
Rana Ghosh, Vice President of Omnichannel Sales at Spirit Airlines, said,
We are committed to providing our Guests with the best value in the sky, unbundled fares and customizable travel options.
[Source – Globe Newswire]
Partnering with Cover Genius enables them to augment the Guest experience. It allows them to provide customized travel protection for various regions and destinations, added Ghosh.
Through the partnership, Spirit Airlines' passengers enjoy a best-in-class experience with straightforward protection options while booking and seamless digital claims processing. The management of Guests' requirements, starting from the initial sale to administration and claims, is efficiently handled by Cover Genius' consumer brand, XCover.com. This exceptional service has led to an industry-leading post-claims Net Promoter Score (NPS) of +65. Furthermore, the award-winning service design has demonstrated a remarkable 7x reduction in support tickets.
Angus McDonald, CEO and Co-Founder of Cover Genius, stated,
We are thrilled to partner with Spirit Airlines to help international travelers feel more confident in their booking.
[Source – Globe Newswire]
While embedded protection in travel is a common practice, many airlines provide customers with a standard one-size-fits-all policy that fails to address the varying needs of different travelers. The approach has been changed to offer customers flexible protection, customized according to their itinerary or destination, and supported by real-time data. Additionally, customers benefit from a hassle-free claims process that includes instant payments in more than 90 currencies, said McDonald.
International Guests with Spirit Airlines now have the choice to acquire embedded protection supported by XCover. Notably, Spirit Airlines presently serves 27 destinations spanning 14 countries outside of the United States.
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Business Travel
prnewswire | July 17, 2023
Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced a new agreement with HRS, a leading software as a service (SaaS) provider, to support airlines on their digitalization journey. By integrating HRS Crew & Passenger Solutions technologies with existing Sabre solutions, the two companies can provide airlines with innovative automation that delivers lodging and financial reimbursement services when disruptions impact passengers.
Sabre's intelligent service recovery solutions are used by airlines around the world to support passenger re-booking challenges, including providing self-service options to allow passengers to choose their own flights, designed to help improve the overall traveler experience.
HRS' Crew & Passenger Solutions compliments Sabre's existing expertise by enabling airlines globally to provide passengers with instantly bookable hotel accommodations, local transportation, meals, and monetary compensation directly when disruption strikes. When a passenger's flight is disrupted, options are communicated via SMS, email, or voice call directly to a passenger's mobile device. Additionally, HRS' reimbursement technology allows passengers to simply take photos of their receipts, upload digital images, and be instantly reimbursed for appropriate expenses such as meals and refreshments. This capability eliminates the need for paper vouchers that typically entail lengthy administrative processes.
"When disruption strikes, an airline is tasked not just with getting its network running optimally again, but with passengers who may face hours in an airport, may need overnight accommodation, or may have missed connecting flights. Traditionally, airlines have had to dedicate an array of people and hard-to-secure resources to handle hotel rooms, taxis, shuttles and meal vouchers for stranded passengers," said Yvo van der Tol, CCO of HRS Crew & Passenger Solutions. "It is vital that carriers have the advanced automation needed to make time-process savings and efficiency gains for airline operations, while quickly turning what is usually a negative experience for passengers into a positive one. That's why this collaboration with Sabre, reaching a broader universe of airlines, represents the right solution for modern air travel."
"Today's travelers have higher expectations than ever before," said Corrie DeCamp, Senior Vice President, Product Management for Sabre Travel Solutions. "So, when disruptions happen, it is important that airlines have the technology they need to swiftly deal with the immediate situation, while converting those service recovery moments into opportunities to enhance passenger loyalty in the future. That's why we're thrilled to announce this new partnership with HRS, to help our airline partners protect their reputations, comply with dynamic regulatory compensation requirements, and provide passengers with what they need, all with a solution they can easily integrate into their existing recovery strategy."
"This collaboration helps close one of the biggest operational gaps airlines have today. While some regulations are already in place globally to protect passenger rights when disruption happens, the issue has risen in prominence in recent years," added HRS' van der Tol. "The need for speed of change is clear. Passengers who reflexively use mobile devices in times of disruption also expect digital answers to their travel challenges. Beyond time and resource savings, airlines will thrive on data transparency that helps steer service levels. We look forward to integrating our solutions."
About HRS
HRS is reinventing how businesses and governments work, stay and pay in today's evolving global marketplace. Our technology brings together hotel procurement, booking, payment and reconciliation data to drive newfound transparency and savings for program management while making everyday business travel better for employees. HRS' unique platform approach to corporate lodging elevates hotel automation to new heights, while the company's award-winning Green Stay Initiative technology helps companies achieve their climate targets. HRS' groundbreaking Crew & Passenger Solutions leverages automation to enhance experiences for air and rail operations.
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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