Vonage | August 20, 2021
Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic travelers worldwide with Vonage Contact Center for Salesforce.
Key Travel is the world’s largest travel management company specialising in the humanitarian, faith and academic sectors. With offices in the U.S., Europe, and Africa, Key Travel books flights, hotels and transportation all over the world. Customers can also use the company’s digital tools to book cost-effective and eco-friendly travel, and access 24/7 customer service through its new Global Travel Hub — powered by Vonage Contact Center.
"We need to ensure that we're delivering the highest quality customer experience possible, so the selection of Vonage was absolutely a core part of our strategy," said Daniel Morris, group IT director for Key Travel. "If we didn't get our selection of a reliable omnichannel communications provider right, the rest of our strategy would have been seriously flawed. Failing our customers means people who save lives cannot get to where they need to go. Implementing Vonage Contact Center not only enabled us to provide a great customer experience, but also made a difference for our customers and the people they serve."
Vonage Contact Center is a reliable and flexible omnichannel communications solution integrated with Salesforce, which Key Travel relies on to connect agents with customers around the world via phone, video, chat, and SMS. Calls can also be automatically routed to agents with the right expertise and who speak the same language as the caller.
"The range of communications channels that you need as a humanitarian travel provider is vast," adds Morris. "You need to have the full multichannel capabilities, and the ability to deliver an omnichannel customer experience. No matter how the customer reaches you, the experience must be seamless and personalised across channels."
As a cloud solution, agents can access the Vonage Contact Center from anywhere and it can be easily scaled in line with the company’s needs. This provides the technology necessary to boost Key Travel’s response to an increase in demand. During COVID-19, the company was able to transition more than 600 contact centre agents worldwide into remote workers without missing a single customer call.
“Communication is key in any business, but it's particularly important for a humanitarian travel agency like Key Travel,” said Rodolpho Cardenuto, President, Applications Group for Vonage, “Customers need to be able to connect with an agent quickly if something goes wrong or their plans change. Because Key Travel's customers travel globally, and their agents and supervisors work globally, the organisation needed a contact centre solution that works from anywhere.”
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
Travel + Leisure Co. | September 02, 2021
Travel + Leisure Co. will hold its 2021 Investor Day on September 10, 2021, to provide an update on the company’s strategy and outlook. The presentation will outline the company’s strategy to grow its cornerstone timeshare and vacation exchange businesses, and to develop new business extensions to broaden its reach into the leisure travel market.
The event will be hosted by Michael D. Brown, president and CEO of Travel + Leisure Co., and feature presentations by Geoff Richards, chief operating officer of Wyndham Destinations, Fiona Downing, senior managing director of Panorama, Olivier Chavy, president of Panorama, Noah Brodsky, president of Travel + Leisure Group, and Mike Hug, chief financial officer.
The event will take place on Friday, Sept. 10 at 8:30 a.m. until approximately noon EDT followed by an opportunity to meet with members of the management team. A live, listen-only webcast of the presentation will be available at investor.travelandleisureco.com. The company will archive the presentation slides and the audio webcast on the website within 24 hours of the presentation, and the webcast will be available for a limited time.
About Travel + Leisure Co.
Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top online and print travel content, online booking platforms and travel clubs, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.
Global Travel Collection | October 19, 2021
As countries reopen their borders and international air travel resumes, pent-up demand for hard-earned vacations is driving new luxury travel trends. Travel advisors and experts from the Global Travel Collection (GTC) recently shared key insights from travel bookings at "Elevate," the international virtual conference and trade show that brought together luxury travel advisors with 300 of the industry's leading luxury travel suppliers.
Travel advisors from All Star Travel Group, Andrew Harper, Colletts Travel, In The Know Experiences, Protravel International, R. Crusoe & Son and Tzell Travel Group, along with advisors from ALTOUR, a sister company of GTC at Internova Travel Group, comprise the largest selling force for luxury travel.
Luxury Travel Planning
Luxury is being redefined. Luxury travel advisor Maya George of Tzell Travel Group notes luxury travel is now more than expensive five-star hotels and first-class flights. It's the total package from beginning to end, and the connections made through the travel experience.
Planning for travel is now done farther out. Tiffany Bowne of All Star Travel Group shares that she's already booking summer and fall 2022 trips for clients, many of whom are also using a travel advisor for the first time. They're also booking multiple luxury trips at a time.
Travelers are spending more. It's been almost two years since some clients have taken a trip, said Scott Davis of ALTOUR, so they're willing to pay more for their next vacation.
Brazil is trending worldwide, according to Wagner Barros of Colletts Travel. "Some places in Brazil remind travelers of the Maldives," he says.
Exotic, far-off destinations are still in demand. Travelers are traveling to Ulaanbaatar, Mongolia for sports fishing, said luxury travel advisor Paulette Darensburg of Protravel International. Maya George adds, there's also a huge buzz around Zanzibar and Roatan, Honduras.
Travelers still flock to the Caribbean and Mexico for privacy. Amy Blackenship of ALTOUR explains that private villas are plentiful here, and these destinations are reached easily by private air.
Safety and ease of entry are paramount. Luxury travel advisor Leslie Tillem of Tzell Travel Group says clients are constantly asking questions about travel requirements and health and safety protocols. This is expected to continue well into the next few years.
People want something different. Lily Szemplinski of In The Know Experiences shares clients want all the details of their trips taken care of so they can seek out new experiences that are inspiring and enlightening.
Luxury travel is evolving in ways that connect people with luxury products. Kamala Cummings of In The Know Experiences notes her clients are looking at travel as a means to rejuvenate their souls. They're seeking experiences and accommodations that are infused with gastronomy, art and fashion.
Luxury travelers are also seeking sustainability. Wagner Barros continues this is a trend that is going to stay as clients are increasingly asking for eco-friendly hotels and operators.
Luxury is not necessarily opulent hotels anymore. It is becoming more experiential and cultural, based within offerings at a property and within the destination itself, shares Stephen Scott, Protravel International.
Small boutique resorts and villas offer an ideal escape. Small boutique resorts and villas are the most sought-after accommodations, along with private yachts, notes Linda Seargent of Tzell Travel Group. Travelers want access to resort amenities but with the private space.
Domestically, luxury clients are looking for properties outside of major cities. What the pandemic has shown is we need more hotels in these areas, shares Ashley Les of Protravel International.
Space travel is piquing interest. Greg Kiep of Protravel International notes space travel is something that, though still new to the luxury travel space, will continue to gain interest over the next five years.
More are opting for trains over flights. Quality alone time is underestimated, says Maya George. Some travelers are preferring to take longer routes or different methods of travel, such as long, scenic train rides, to get away.
Cruising makes a big comeback. There is heightened interest in Luxury River cruising, particularly in Europe, for 2022 and 2023, comments Paulette Darensburg. World cruises are selling out in record time, notes Scott Davis.
"Our travel advisors are trusted counsellors with insider knowledge of emerging trends in the luxury travel space, and they know how to deliver these experiences to their clients seamlessly. They are becoming more of a concierge with their service levels. For the ultra-luxury clientele, these travel advisors travel with their clients to ensure everything is done correctly. They look after their travelers every step of the way, saving clients the time and hassle of having to make any necessary changes to their itinerary on their own."
Angie Licea, President of Global Travel Collection
Internova Travel Group recently launched its "Go Human. Book Human." advertising campaign to promote the value of a travel advisor as the complexity of travel continues in the wake of the pandemic. At the heart of the campaign is an immersive web experience on BookHuman.Travel that connects consumers directly with travel advisors from Protravel International, Tzell Travel Group and Andrew Harper Travel, travel brands of Global Travel Collection, the luxury and premium division of Internova.
About Global Travel Collection:
Global Travel Collection (GTC), a division of Internova Travel Group, is the world's largest collection of international luxury travel agencies, including the well-established networks of Protravel International, Tzell Travel Group, and Colletts Travel, as well as Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son. GTC advisors and agencies are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. The combined global reach and leverage translates into value, recognition, and preferential treatment for its world travelers.
About Internova Travel Group:
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.