CX IN THE AGE OF PRIVACY AND TRUST, PART 3: CAN WE (RE)BUILD TRUST?

| August 14, 2019

This is the third in a series of articles on creating, maintaining, and optimizing great customer experiences in the context of mounting concerns about privacy and increasingly strict regulations governing data processing. We address topics such as consent strategies, the role of trust, the elements of trustworthiness, and integrating consent exchanges into CX. In Part 3, we ponder how — and if — (content) marketers can (re)build trust among customers and prospects. Here are two other things we know: First, a general decline in brand trust becomes utterly devastating as data regulations and shifting consumer attitudes about privacy institute a battle among firms for increasingly scarce and therefore more precious personal data.
Become a contributor

Spotlight

NJT Wanderlust

Jim and Theresa met whilst working overseas in the travel industry and have continued extensively coddiwompling ever since. With a passion to travel, they have now set up their own travel consultancy so that they can help you to experience the most from your own travels.

Spotlight

NJT Wanderlust

Jim and Theresa met whilst working overseas in the travel industry and have continued extensively coddiwompling ever since. With a passion to travel, they have now set up their own travel consultancy so that they can help you to experience the most from your own travels.

RELATED ARTICLES