Unpacking the Travel Consumer's Journey

Infographic | December 16, 2019

Who doesn’t love the holiday season? Friends and family gathered to spend time with each other, cozy movie nights complete with hot cocoa, and giving gifts to one another. It is such a busy and exciting time of the year that we often forget to take into account the effects of our activities. I know that during December, I’m mostly focused on completing my Christmas gift list for what I’m getting my family and friends. I hardly even think about the effects of what the holiday activities are causing the environment.

Infographic | June 3, 2021

The impact of the COVID-19 pandemic has been felt across the globe. Governments across the world during 2020 and into 2021 have quite rightly sought to minimise the loss of life through lockdowns of various types. This has had the desired effect and has reduced infection rates and mortality. From the start of 2021 we have seen the much-anticipated large-scale roll-out of vaccines which is now signaling the possible return to normality at least for some parts of the World. However, a great deal of uncertainty remains, for example how COVID-19 will develop, and we have seen mutations with the emergence of the Brazil, South African, Kent and Indian variants. The real risk is that one of these variants impact on the immunity inferred by either previous infection or by vaccines.

Infographic | July 11, 2021

Billionaires Richard Branson and Jeff Bezos are set to fly into the final frontier on board their own spacecraft during the month of July. On July 11 at 14:30 GMT, Branson, founder of the Virgin Group, along with two pilots and three other passengers will lift off from Virgin Galactic’s operational base at Spaceport America in the New Mexico desert. His crew will reach a peak altitude of some 89km (55 miles) and experience a few minutes of weightlessness before making a gliding descent back to Earth.

Infographic | September 5, 2021

Travelers are returning. But their behaviors, expectations and values are very different. Travel companies no longer have the luxury of keeping enterprise operations as they have been for years. Imagine if every member of your team had both customer and operations data at their fingertips to transform the customer experience without adding any additional cost? That future is coming. To make bold moves and drive improvements—at the right cost, travel players need to improve their operations to become future-ready.

Infographic | July 7, 2023

Explore innovative hospitality management technologies that transform hotel and tourism operations, from smart room systems to AI-powered chatbots.

Infographic | January 23, 2020

The travel industry is evolving rapidly, and it's crucial for travel firms to adopt new technologies to keep up. Below are some of the top technologies travel agencies should invest in 2020 to remain competitive in the marketplace.