Egencia
The question, Did you enjoy your trip? may not be top of mind for senior finance and procurement managers, but it should. Traveler satisfaction is often overlooked in a travel program when it comes to savings, even though it plays a striking, if indirect, role in business outcomes.With the pressure of creating savings within travel, procurement leaders often default to tightening policies which lead to unhappy travelers.
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Air Canada
What do travelers really want from their corporate travel departments, suppliers, travel management companies (TMCs) and technology? Travel managers from some of the most demanding travel programs--think high-tech, younger travelers, ultimate road warriors--highlight how they’re transforming their programs and meeting or exceeding traveler expectations during this free 60-minute webinar, sponsored by Air Canada.
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UserReplay
Travelers are more discerning than ever – and tougher to satisfy online.In new research on the behavior of U.S. and U.K. travelers, Phocuswright unveils its latest insights on:How travelers shop and book.How they choose the sites they use.What frustrates them most in the online planning process.And what travel brands must do to win hard-to-please online bookers.With 72% of Travel Companies seeing challenges with abandonment along the customer journey, this insight is too good to miss.
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SiteMinder
More people are travelling now than ever before, because it’s easier and less expensive. Think about budget airlines, accessibility to accommodation and package deals.In just six decades, travel has seen a dramatic rise from a mere 25 million people travelling in 1980 to 2016, where international tourist arrivals reached almost 1.3 billion – and of that, Asian tourism led the growth in international tourist arrivals, proving demand is very strong.
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