In the midst of the COVID-19 pandemic, brands had to face many changes in travel industry requirements. Travel and hospitality brands had to become more flexible, resilient, and empathetic than ever before. Between a rapid transition to work-from-home environments and managing unprecedented contact volumes, there’s a lot to consider. Learn how top travel brands are using AI-powered messaging to manage queues, issue vouchers, and plan for the future — all while maintaining the customer experience.
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USTOA
For nearly three decades in travel industry sales and marketing, which have included publishing, trade shows, video streaming and corporate trade. John C. Graham turns his multi-faceted expertise to a powerful new force, namely Virtual Reality Media. The goal at Perillo Travel VR, as Virtual Reality Video has become mainstream media, is to make it available to all categories of travel suppliers.
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When travelers ask a travel advisor, they book with a travel advisor. That’s the logic behind the new Ask a Travel Advisor movement from ALG Vacations®. By creating a place where clients can have their vacation questions answered in real time by expert advisors, ALGV is helping travel advisors widen their prospects and boost their business.
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Direct Travel
As new variants emerge and travel restrictions continue to evolve, how are top travel managers handling the constant change and preparing their travelers to do the same? 2022 presents an opportunity for travel managers to shift focus from a reactive mode to an informed approach that prioritizes taking ownership of the factors they can control. From negotiations with suppliers and communications with travelers to putting the right technologies in place and retraining road warriors, travel managers have more tools at their disposal now for shaping the future of their travel programs
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