Often, after the implementation of an SBT * within the company, buyers and/or travel managers come up against the following comment from users: “I can find it cheaper on the Internet! “. Except, even if this means challenging the rates on the web, it’s better to make sure we are comparing apples with apples: flexibility, dates, class, luggage, seats, meals, insurance; everything must be included. Only then can we claim to be comparing two strictly identical services. Likewise, be sure to complete every step when buying online: the airfares shown on the initial pages exclude notorious airport and fuel taxes that SBTs include from the outset.