What Travelers Want (and Don’t Want) in Their Digital Journey

UserReplay

Travelers are more discerning than ever – and tougher to satisfy online.In new research on the behavior of U.S. and U.K. travelers, Phocuswright unveils its latest insights on:How travelers shop and book.How they choose the sites they use.What frustrates them most in the online planning process.And what travel brands must do to win hard-to-please online bookers.With 72% of Travel Companies seeing challenges with abandonment along the customer journey, this insight is too good to miss.
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Spotlight

What exactly will the travel organization of the future look like? Attendees from around the globe came to EyeforTravel’s Digital & Data Strategies for Travel 2017 summit to find out. Read the free round-up report to see what their conclusions were. More than 250 digital and data professionals descended on Amsterdam, one of Europe’s most innovative cities, in November 2017 to get to grips with the strategies that would future-proof their organizations. Put in front of them were travel heavyweights from across the spectrum, including Accor, Booking.com, NH Hotel Group, Skyscanner, Kiwi.com, the Trainline, IATA, and The Travel Corporation.

OTHER ON-DEMAND WEBINARS

Owning What You Can Control in Today's Fluid Travel Environment

Direct Travel

As new variants emerge and travel restrictions continue to evolve, how are top travel managers handling the constant change and preparing their travelers to do the same? 2022 presents an opportunity for travel managers to shift focus from a reactive mode to an informed approach that prioritizes taking ownership of the factors they can control. From negotiations with suppliers and communications with travelers to putting the right technologies in place and retraining road warriors, travel managers have more tools at their disposal now for shaping the future of their travel programs
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Wildlife, Culture & Adventure Across Australia

Adventure Travel Trade Association

In our second webinar shining the spotlight on adventure travel in Australia, join us to learn more about activities, wildlife and cultural experiences throughout Australia. Participants will learn where to spot Australia's iconic wildlife in natural environments, where to enjoy multi-day hikes and walks in stunningly beautiful locations, where to experience and interact with the world's oldest continuous culture, and where to go fly fishing or deep-sea fishing to catch (and release) the 'Dreamtime Dozen'.
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Going Mobile: The Future of Travel Itineraries

Open Destinations

During the webinar listeners will learn about the potential of mobile technology to enhance customers’ travel experiences and drive business growth at the same time. The webinar will focus on the following topics: Change of traveller demographics, Growth and popularity of mobile technology. Issues faced by tour operators.
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What's Next for Online Booking Tools?

The market for online booking tools may be more confusing than ever—the lines between a traditional travel management company and the online booking tool have blurred, with more TMCs taking a tech-first approach. The concept of a front-facing portal behind which several booking tools can sit has captured attention. And, of course, you still have the option to pick a booking tool relationship separate from your TMC—but should you? And which booking tool is right for your program—an emerging, consumer-looking tool or an established global choice with limited user-appeal?
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Spotlight

What exactly will the travel organization of the future look like? Attendees from around the globe came to EyeforTravel’s Digital & Data Strategies for Travel 2017 summit to find out. Read the free round-up report to see what their conclusions were. More than 250 digital and data professionals descended on Amsterdam, one of Europe’s most innovative cities, in November 2017 to get to grips with the strategies that would future-proof their organizations. Put in front of them were travel heavyweights from across the spectrum, including Accor, Booking.com, NH Hotel Group, Skyscanner, Kiwi.com, the Trainline, IATA, and The Travel Corporation.

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