In the midst of the COVID-19 pandemic, brands had to face many changes in travel industry requirements. Travel and hospitality brands had to become more flexible, resilient, and empathetic than ever before. Between a rapid transition to work-from-home environments and managing unprecedented contact volumes, there’s a lot to consider. Learn how top travel brands are using AI-powered messaging to manage queues, issue vouchers, and plan for the future — all while maintaining the customer experience.
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Emerging technologies are bringing game-changing capabilities to reinvent the travel & tourism industry and build more resilience to ensure business continuity in the industry. Meanwhile, leaders need to understand and embrace the changes needed for the adoption of such technologies and focus on sustainability in their organisations.
Speakers from Expedia, Euromonitor, Visa, Hotelbeds and other organisations will present and discuss the latest innovations in travel technology across the travel journey:
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Mastercard
Covid-19 hit travel hard with stay-at-home orders and closed borders. Yet, despite many remaining challenges, there are already signs of recovery across regions.As markets begin relaxing restrictions on movement, businesses have an opportunity to re-engage consumers and reinvent the travel experience. During this event, travel industry experts will discuss insights from the new Mastercard Recovery Insights report Travel Check-In and their strategies for evolving in the current environment.Join the discussion to learn how the global pandemic is affecting the travel industry and how businesses are innovating to match changing consumer behaviors.
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This webinar is specific to the Hospitality Industry and provides information on where disputes originate during the customer journey and how to prevent & manage those disputes. This webinar will also highlight the updated Damages & Smoking Fee Policy that goes into effect in October 2019.
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